Golden State Overnight

1 STAR BECAUSE I CAN’T CHOOSE 0
My wife has been waiting for my package to arrive all day, since it requires a signature. They gave us the 8 a.m. to 12 p.m. window, which is already a pain because we have 3 large dogs that have to be crated for her to open the door and sign for a delivery package. Anyway, at 1 p.m. she called GSO because the package hadn’t arrived and there was no call, even though they asked for a phone number in case they need to reach us. She was told they would put in a request for the eta and would hear back within 90 minutes. WHAT. It shouldn’t take that long to track down a package and ask the driver for an estimate.
90 minutes came and went, and sure enough, no package and no call. She called again and was informed the truck was scheduled to be here 15 minutes prior to her 2^nd call and again they said they would check on the eta and call back.
These «return calls» are ridiculous. They should be able to put her on hold and contacting someone who can contact the driver. Especially after she had to call twice! And ESPECIALLY after she explained twice that she is 9 months pregnant so our poor dogs have been crated for hours because I can’t keep jumping up to check the door every time a truck drives by.
And the agents answering the phones have no empathy and sound like cheerful robots, which is infuriating when you’re irritated. They need to be trained on SOFT SKILLS asap. And the company needs to get their act together!
UPDATE: THANK YOU, Tamicka, for calling the warehouse and getting someone to contact the driver!

Well, to add insult to injury, AGAIN they refused to deliver the package. And yet again we get in a pissing contest with their customer service. And once again, broken promises and yet the 4^th non-​delivery today. I had to call the vendor yesterday that I ordered my goods from. They were TOTALLY cool and sent a replacement order UPS OVERNIGHT no less. Its out for delivery as I’m typing. YIKES!

So we have these idiots deliver because the companies we buy from use them. Why I have no idea but they do. I work for an animal shelter with a spay/​neuter clinic. These bozo’s have 1. Said we were closed because they were to lazy to get out and open the gate. (we are always here) 2. Dropped the packages out of the truck into the PARKING LOT (including drugs for our clinic) and dive away and 3. the latest and probably the STUPIDEST by far…
Throwing a LARGE BOX over a solid 6 foot gate. Can’t see inside so who knows what is on the other side or at the very minimum WHAT IS IN THE BOX THEY ARE DELIVERING. Breakable? who knows who cares. This wasn’t a small box and it probably weighed 30 lbs. WTF?
The box landed on the handle of the lawnmower and broke it. The thing is the idiot delivering it could have just opened the gate or left it in front of the gate. HE HAD TO WORK TO TOSS IT OVER!
There is no pride in anything and customer service is a dead art.
They suck. The end.

Have you ever used a company that does everything wrong? Oh yes, probably Comcast Cable. Well, now you have another one, Golden State Overnight. Lousy everything, a company to be avoided at all costs.
Consistently fail to deliver on time, they overcharge customers, and customer service has to be the worst in the industry.