US Post Office

Went to pick up my package as they lost one of mine last time. I was told they have too much stuff in to try to find mine and I will have to wait. Very disappointed with their service. I think I might start shipping with fed ex.

I’m very surprised to see people give this one more than one star. They don’t even deserve the one star either. Please let me be very clear here. I have no fuss on those who work at the counter. Some of them are friendlier than the other. However, they get the job done. Unfortunately, their supervisor is the culprit. I witnessed not once or twice but three of the four times that I’ve been to this post office. I’m about to go there now.
The waiting time is terrible. The clerks can only do to a point. However, every time they need help, a lady supervisor would come out with a very mean look. The supervisor looks like she wanted to eat those clerks. I’m not making this up and serious. It’s unbelievable.
I have to wait atleast 30 minutes to get to the counter where I spent maybe about 5×10 minutes. If I don’t have to be there, I wouldn’t.
There are things that I have to use at the post office. If I can avoid it, FED EX is the place. I would spend more money at the FedEx that we can trust. I purchased stuffs online. They sometimes came through USPS, USPS, and ofcourse FEDEX. I have never been disappointed with FedEx, not even once. USPS and UPS are getting there. They leave the packages at the door without even ring the bell. They don’t care.
I have a co worker who retired from the post office. He used to be a manager of a processing plant. He has been telling me about their QC. According to him, USPS spends so much money to have outside and inside quality control on their operation. My question is why the USPS is still a bad service that most people can say all over the country. FedEx started not too long ago. Why can they make so much money while the post office is loosing money. I’m sorry. Government regulation is not a good excuse to run the post office to the ground. The consumer can tell you what it is right away. If you provide a service that they like, they will use it. If you do it lousy like you have been doing, then you are lousy. You may provide high class unbeatable service all you want. If consumer doesn’t like it, those high class services worth nothing.

I live at Mather and a lot of the times I get my mail addressed as Rancho Cordova. Mather is not Rancho. This post office will not take Rancho off the Mather zipcode. 95 655 is Mather. I even wrote Ami Bera. What a joke. He is just as bad as this post office. This post office has also lost several packages and will not refund me even though the tracking number has stated that it was received by the RC Post Office. Mather residents should be getting their mail at the Keifer PO. The Keifer PO is closer to my home and to my job. I hope we get a Republican in Congress for the Town of Mather.

Arrived here at 8:00 pm for the «self-​service» that closes at «9:00pm» and their doors were completely locked up. Called them over and over and waited out until 8:30…their phone just rang and rang forever then it hung up. Horrible customer service. VERY inconsiderate to people who need to self ship items or check their p. o boxes. Never coming back again.

they lose mail and don’t let you verify address again before resending; Clerk Ramona is impatient and needs to learn customer service skills…

I breezed through a very short line. There were three counter people working who were all business like but friendly at the same time. I know post offices can get hectic but you should expect that when you go to one. Mailed a CD to Reno and purchased a soft pack envelope for a total of $ 3.47. All in all I’m happy with the visit. I was in and out in less than 10 minutes and that includes choosing the envelope and addressing it.

This place is horrible. The management sucks. Specially Andy. They have lost my package and won’t help me
To find it or return my money.

Worst post office ever. Go anywhere else. They serve a huge area and are way understaffed. I don’t even go there when I have certified mail. I just won’t go pick it up. Whether it’s from the IRS or some gift. I just won’t go.

I like this post office because it’s close to work, but there is always a long line and wait. Sometimes they have an attendant who assists you in line, which is nice. Parking is never really a problem, except at lunch hour.

This location is always busy, and I mean always. It is nice that they provide self serve kiosks for those that do not want to wait in line, but the kiosks have some bugs too. They refused to take one of my cards! It was so annoying, I had to re-​enter all the information because it did not like my card. Boo! But other than that, this place is pretty good… For a post office lol

So, I got to say that every time I come here it feels Under staff. I wish there was more people working in the mornings as that is the busiest times. I visited today and it just takes forever… I might as well say I am at the DMV. I also noticed that the workers don’t really care for you or even have the happiest ending for you either. Need new workers everyone here is out dated and can’t keep a smile or even make the customers happy.

Slow lines, as usual but the staff is always amazing and they really take their time with everyone. I know that can cause the line to be slow moving and make other customers frustrated. But everyone should have time on their side when they go to any post office because the service is always the same, customer oriented for needs. This post office locale could use some sprucing up but hey, it is a government entity and sometimes they are the slowest to get with the pretty program.

So incredibly angry with USPS will never ever use them again. Priority mail guaranteed for Christmas eve got there Saurtday. Basic mail guaranteed by today hasn’t arrived ans they don’t even have weather to blame. They should go out of business.

I’m withholding a star, only for the lines! This Post Office has the best customer service! Sweet ladies at the counters! I did my passport here and do business regularly!

This post office had a break in of their package lockers a little over a year ago. I got a $ 100 chip stolen & packages opened (apparently the thieves were not interested in books), but the $ 100 chip was not replaced. The area were their package lockers and PO Boxes are is not on video so good luck for ever catching the thieves.
Most recently (this & last week) I’ve had 2 packages shipped to me that I have not received. I got a notice in my PO Box that I have packages waiting to be picked up; however, when I came to pick up the packages the staff couldn’t find either of them. I even spoke to a Supervisor about this without any resolution. :(

The worst when trying to get a passport appointment or canceling/​rescheduling! I wish I could give 0 stars. First of all when you call, the phone either rings and rings and no one picks up or it’s busy ALL DAY. It is absolutely ridiculous.
I ended up calling the 877 toll free # with the US Department of State to try and schedule an appointment and they directed me to call the PO and I told them I can’t get through. I attempted to call weeks ago and again today during several times during the day and week. Just nuts!
Then when I finally got through this morning, the person on the initial call was rude and provided no type of welcoming greeting to the caller. Are you kidding me? I know you all are busy, but really???
This place is a zoo most of the days and I’m fortunate I rarely have to go inside, but when I do I never have a pleasant visit. The employees appear to be under a lot of pressure and are not always pleasant and the lines are ridiculously long. Not sure why they are even an acceptance facility for passports — especially when you can’t even make a simple call to schedule, cancel/​reschedule.
When I finally spoke with the lady to schedule the appointment, she was pleasant — but again, I can’t call back to reschedule because no one is answering the phone.
I’ll go somewhere else.

Our regular mail man is great. I guess we are supposed to be at the end of his route but he gets us in earlier because we asked him to and we give him candy. When our normal mail man is out we sometimes don’t get mail until after 5:00 pm. Or we get no mail at all. We have complained a bunch of times but nothing has gotten better and they tell us there isn’t anything they can do.
For awhile there would be a mail truck that would sit in the back of our parking lot and the mail carrier would have a woman inside and they would just be hanging out for an hour or so. Not sure if he was on lunch or he was getting paid to sit around. Hope that’s not why our mail is late.

Nice quiet place to get service and buy some stamps. The only bad thing here so far is the lines and PO Box times. So far the few times I been here it’s been good. Hope to see guys next time I come though :-)

USPS had tried to deliver a package to me on the 23^rd, but it required a signature so they left me one of those little peach notes.
On Saturday, I was on the website trying to schedule a redeliver and it said that my package was in the process of being redelivered… TO SENDER.
Mind you, my package came from JAPAN.
I called thepost office 10 times (seriously, I kid you not). Each time the phone rang for at least 2 – 3 minutes without anyone picking up or without any sort of voicemail letting me know that I’ve even reached the right number. (And mind you, I was at work).
FINALLY, someone answers the phone and I explain my dilemma to him. I told him that I received the package on Monday but it was already redelivered but I just wanted to make sure that maybe it was still at the post office.
The guy sasses me, stating matter-​of-​factly that «we hold packages for 15 days.» I told him that’s great, but they still said they were returning my package to the other side of the world and I would appreciate if he could check for me so that I don’t drive all the way there and it’s already back on its adventure.
He places me on hold and someone else returns to answer. He tells me that they were going to resend the package but he told his supervisor to wait because ya know… long distance return and all. While I truly appreciate him fighting with his supervisor to keep my package in the post office (even though it had only been 5 days), he told me he called me but I didn’t answer. First off… blocked number. Second off… no voicemail. How am I supposed to follow up on that?
I plead to keep the package at least until Monday because I was at work, we close at 2, and it takes me a good 30 minutes to get there and they close at 230. He says he’ll keep it til Monday but if I don’t show up by then then his supervisor INSISTS and DEMANDS that it be returned cause if not they’re going to get written up and it’s all bad.
I leave work early to get there. Go up to the counter and ask to pick up my package. And of COURSE I forget my slip at home and have to explain to the worker that I’m sorry for making it harder for her but I kinda had to rush because they were going to send it back.
She gives me my package and EVEN SHE WAS CONFUSED. I caught her mumbling to herself «but they’ve just sent it on Monday».
So, to WHOEVER the supervisor is at this location… you really need to workon consistency. Because if you really do hold packages for 15 days there’s really no reason I had to bust my butt and rush down there to get my package which had only been there for 5.
No. Thank. You. Please.

Any time I actually need to deal with an employee here, there is always some sort of issue. Not with the employees, but the other customers. Why is it that every time there is at least one person ahead of me who cannot get their act together before getting to the counter?
They have a bell you can ring at another door for package/​mail pickup with a yellow notice, but out of the 10 times I have tried that, the door has opened just once. I’m not sure why you would put a bell there if you’re not going to answer the damn door and make me wait in line behind all of the problem children.