The UPS Store

No body working offered to help with the door or packages, did not have a dolly and clerk was rude. I had 9 boxes which were all pretty heavy and I am a tiny woman. I would have liked to been helped and not stared at while I struggled with the door and packages.

Perfect place to go for faxing, scanning and printing needs… It literally was so simple, efficient and affordable… It cost me a lot less than what I paid at Kinkos (the night before), and took a fraction of the time. Friendly staff and minimal wait time. I will definitely use their services again! Big thanks to the agent who helped me today!

Yesterday I needed to ship a laptop. I packaged it in the manufacturers well cushioned original packaging and then put that into a slightly larger box.
I took this to this UPS store and tried to ship it with insurance. As soon as I said I wanted to insure it, the store manager came over and started trying to convince me that I had to pay them to repackage the laptop in order for the insurance to be valid.
I explained that the laptop was packaged in the original packaging PLUS my own additional packaging. He claimed this was not adequate, and that I would need to pay them to package it. Otherwise, he said, if something happened to it, UPS would take apart the packaging and decide that it was inadequate, and not pay the claim.
At this point I picked up my well packaged laptop and drove the 1 mile to Fedex. They politely accepted my well packaged laptop and didn’t even raise an eyebrow regarding the insurance.
I won’t be using this store or any other UPS in the future.

This UPS store will charge you $ 5 to pick up a package if you route it here, and do not have a mailbox rental. I sent a package here because it was alcohol and I wouldn’t be home to sign for it. The FedEx store nearby does not charge anything to pick up a package. When I asked a UPS customer rep if this was allowed, she told me that all UPS stores set their own policies. You can be sure that I will use FedEx as much as possible.
The only other option the UPS gave me was to route it to a Customer Center all the way across town. I’m lucky that mine is close to work but it is pretty far from my neighborhood.

On a weekend mid-​afternoon, this spot was pretty dead.
I dropped by to mail off an Amazon return and had absolutely no hassle. Service reps were helpful and super friendly — I even caught one singing along to the radio. Hehe
It was, by far, my quickest trip to any shipping center!