Mattress Firm Queen Creek

Just bought three mattress sets. Caroline gave us a great deal and was super nice!!! Best experience ever buying a mattress. She was very knowledgeable too. If you are in the market was a new mattress, go see Caroline. You won’t be sorry!

Bought a king mattress yesterday. Ralph was so kind and helpful. Great salesman! Not pushy just easy going and fun to work with. Had the greatest night sleep last night.

I called and ordered 6.5″ leg risers for my temperpedic bed on Wednesday, June 17, 2015. I spoke to Ralph and he said that he would have them in the store the next day. When we opened them (we both 2 boxes), we found one set was 4″ and the other set was 8″ and looked as though they were used. My husband turned around and took them back to the store where he was trying to explain the situation and Ralph said that my husband was rude and insensitive. Then had the nerve to say that he was mean.
This was extremely inappropriate behavior, even if that could have been remotely true. All we were wanting to do is explain the situation so we could get our money back. Nothing needed to be said but instead, they lost a customer.
In addition, Ralph doesn’t know the product as he didn’t know that the king size bed has two twin boxes.
Ralph should find a new job or remember that he has a sales position due to the customers.

I have bought two mattress sets from this location and we’ve been happy with both. We brought in the ads with us to ask for the sale prices and were given no trouble. They discounted the delivery and bed frames because we bought both pieces, the mattress and the platform. Delivery was actually ahead of the scheduled delivery time, and the guys who delivered were very kind to our dogs. I definitely recommend this location!

The «Customer Service» here is a joke.
I was tricked, and have been given the run around to get my money back for a transaction I cancelled in less than 24 hours.
When I called back I was told that they were helping «paying customers» and wouldn’t help me with my credit.
I go to Customer Service and can’t be helped because I bought the bed at a store.
I ended up saving $ 30 for the same mattress somewhere else, if I only saved $ 30 it’s clear my issue isn’t price it’s Customer Service.
I would suggest reading all reviews and knowing exactly what you are getting into before stepping into this place.

I came here with no intent of buying a mattress, just lay on a few. Faith was a huge help and wound up selling me one. Got a killer deal, and same day delivery. If you are looking for a mattress, come see Faith!
–update–
Delivery guys were on time, quick, and even set up the frame so we were ready to go. To my surprise I found my frame and the mattress protector for half price on the Mattress Firm website. I would think that the website and stores would be in sync, but they aren’t. I will be going back to see if they can make good on that tomorrow, I do not foresee an issue but if there is I will surely update. Called around to a few other mattress stores and I got my mattress and box springs for around $ 600 less than everywhere I called quoted on the phone. I feel I got a great deal on that part, just not stoked about the $ 150 extra cost in the add ons.
I am out of here, time to go get a good nights sleep on my new Stearns and Foster!
–update 2–
Manager promised to credit the difference in cost on the add ons. After calling a couple days I felt that he was avoiding me as he kept giving me excuses of how busy they are. On the fifth or sixth day I went in as it is harder to avoid someone face to face. He seemed to be avoiding again, but I got him to give me a dollar amount to be credited. He said it was posted on the second day after purchase but may take two weeks. When I checked my account the following week it was there and sure enough was sent on the second day after purchase but took a few days to clear. I am unsure why he was acting so dodgy when he had already posted it. Point is, they keep their five stars. I would not hesitate to deal with them again in the future.

The guy in the store was nice enough, but the mattress we bought is terrible. Had to do a warranty replacement after a few months. Then, after a year or so, called them again. The clown who showed up tested the very center of the mattress instead of the place we showed him had a problem. I’ll never shop with Mattress Firm again.