Pep Boys

NO RATING! Van was in the shop for over 2 weeks. First excuse have to order part, part came in 4 days, called back a day later, a bolt broke while putting back together, have to call dealership to order bolt. Called back 3 days later, car will be ready today will call when done. No call next day went to get my van still wasn’t ready pre paid $ 1600.00 tried to give me a $ 200.00 discount, but what I was getting fixed was already under warranty, go figure. Have my van it won’t stay started, have to put in neutral and press gas at every stop. Guess what called my bank and STOPPED PAYMENT. Never again

My daughter took her Jetta for repairs the car maybe worth $ 1500.00 they diagnosed it and fixed what was as they said the most important thing and it still didn’t run properly. So they did more repair for a total of $ 3,000. and it still doesn’t run. I took it to another repair shop and had a diagnostic done on it and all the same codes that they fixed are still coming up. Horrible place do not have them work on your car!!! I would take it to Eric’s Automotive in Enumclaw where they are honest. There are just times it’s not worth fixing I feel Pep Boys should reimburse my daughter. She was taken advantage of.

Stay away. I drove my Volvo S40 in for a tuneup. They changed the plugs and couldn’t get it started again. They said the timing belt jumped. And they said there was nothing they could do. I brought in a running car and they give me back my car not running. I had to tow it back home. When I called the Manager. He said it wasn’t their responsibility and I could bring it back for a «look see». I reminded him it was not running and it needed to be towed. He said he wasn’t going to pay for the tow. They caused the problem. Stay away

Awful! Do not go here for tires! We went in and pre paid for tires and installation. My dad came back to have them put on and there was a myriad of issues!
1. They apparently couldn’t find the appointment I made even though I got an email confirmation.
2. They asked where the tires were… I guess assuming we had them? Then said they didn’t have the tires we already paid for and that I was told were set aside for me… they finally found them
3. The guy installing the tires decided to go on lunch in the middle of the job so my car sat without anyone working on it while my dad sat in the waiting area… he finally asked about it and told them they needed to get somebody on the job immediately… he was told it was going to take an hour for the installation but it took over 2
4. He was pulling away and the low pressure indicator was on because they didn’t even properly inflate tires or bother to check them!
I paid $ 700 for tires and now I’m not even sure they’re safe because of the lack of professionalism at this shop! Take your business elsewhere!

I just recently started going here for parts and service. I had my oil change and it was cheaper than Jiffy Lube. It did take nearly two hours even though I had made an appointment. Jury is still a bit out for me at this time. Having a Pep Boys card does make it a bit more useful when low on cash.

pep boys has ads in fresno ca for buy 2 get two free add up to 680.00 4 tires out the door
bought at America’s tires 4 for 412.00 out the door, was in and out in hr
to bad we don’t have ½ stars.
America’s tire was great, ck em out

AVOID PEPBOYS AUTO Service… If i could use Less Stars I would… I see why they have
a low rating…
I went to Pep Boys to have my Brakes Checked they were squeaking every once in awhile. BIG MISTAKE!!! $ 1600 They Quoted me $ 1200 for Labor and $ 400 for Parts. …OMG? The tech on the phone called me for the big price reveal he started by saying pads were almost like new (probably the most honest thing he said.)., when i went down to the store he gave me Printed Quote. There were new pads needed!!! Need new Rotors the list goes on and on… AVOID…- AVOID…
I had just bought the truck in October of last year and the previous owner kept notes on service. So i was Skeptical to their findings that things would be that bad…
I looked on the internet at their google ratings and it was very low… Surprise!!!. Brakes come to find out are a big money maker… for Brake Specialist and Big Chain Automotive Repair!
They will usually find Oh its your Brake Pads, your Calipers need Replacing, or New Rotors! some models of cars you can have the Rotors Turned,
GET A SECOND Opinion… I found Les Schwab in Puyallup had very good ratings and feedback… 403 N Meridian Puyallup 98 371 - (253) 845‑6628
I brought my Truck there and let them do a Free Brake Service Diagnosis… and in a couple hours they called and said «brake pads look almost new… I asked him about the Rotors? the look good dont need replacing… he suggested i come back 6 months have them brakes checked again… He said the squeaking could be fixed but it wasn“t necessary. I did have screw in my tire which they fixed no charge…

Why post something on my review saying someone will contact me and they don’t even contact you?

Worst customer service I have ever experienced every time i have dealt with pep boys and I called back like an idiot to have brakes done on my work van and after calling 6 different times with nobody answering I finally was able to talk to Someone and he told me he doesn’t have one mechanic in his shop at the moment and they are supposed to be open until 9 PM and it’s 5 PM when I made the call apparently he was the only person working in their store. What does that say about this place? Even the employees don’t wanna show up because it’s an absolute joke at this place, the last time I went here and spent hundreds of dollars I swore I would never do it again and even when I decided the give them another shot they reminded me why the r such a damn joke and completely unprofessional don’t even waste your time going here. And believe me it will be a lot of wasted time

Was about to give them one star here, but they kinda surprised me lol, Wife went there at 5pm (closing time 9pm) and called me saying they weren’t going to be done with the car until 12 noon the next day as hey didnt had the parts (Umm excuse me, isn’t this a auto part store also?)
Anyway so I had to get into my car using my time and gas to rescue her (which I have no problem doing of course) and I get there not being impressed I had to do this pick her up we get probably about a mile or two from the store and they call her saying the car is done,
So turned around at a safe place went back and dropped her of so she could get her car– so despite the inconvenience and me growling that I wasn’t impressed I guess have to say am more impressed at this point. They still have a lot of work to do on my though in order to get me to really like them (The last two times I went here for oil changes didn’t help in that matter)

The mechanics don’t know what they are doing at all. Went in to get a trailer hitch installed and was told that it could take 2 or even 3 hours… for a bolt on hitch! Shouldn’t take more then an hour. After wasting nearly 30 minutes of my time waiting for them to even start installing the hitch they tell me they can’t because the holes don’t line up (not true). They also said maybe I didn’t have the right hitch (again not true, the hitch I brought in was specifically manufactured for my car). He was basically coming up with every excuse in the book other then his lack of skill and knowledge. Additionally he was extremely rude and condescending. Went to Sears at the Tacoma Mall right after this and they installed it without any issues in 45 minutes and the employees were extremely nice and knowledgeable. I will never recommend this Pep Boys service department to anyone.

The castrol gtx ¹⁰⁄₃₀ oil is $ 26.99 for the 5 qt I recommend buying at Wal Mart for about $ 10 less. They should probably get sales and marketing to review the pricing in this area. It seems like a rip to the customer. Maybe offer coffee and doughnuts for the price!

SLOW. I came here to get a new battery and change my terminals and was told it would be 30 – 40 minutes so I waited in store. I watched people come in, get their tires changed and leave before my car was even touched. I sat in the miserable waiting room for 2 HOURS. This place sucks. go somewhere else!

Great location. But some of the mechanics don’t know wat there doing