Avis Rent A Car

Horrible. Completed an on line reservation weeks in advance. Less than 24 hours in advance Jesse called and be told me that the 24′ truck I reserved wasn’t available and that only a 16′ truck would be available. When I asked why this wasn’t mentioned that very morning when I called I was told that he was the only one in the office and there was no way I could’ve talked to anyone but him. I was given the customer service number which I called and got a «reservation» agent who couldn’t break down the detail of charges for me when asked that it be changed to reflect the truck I would actually be getting. Finally I was transferred to «customer service» to someone who was actually helpful and updated the reservation with an additional discount for my inconvenience. I called back to the location and PAUL answered who admitted he spoke to me that morning and assured me that the rest of my interactions would be cooperative and pleasant. I asked him to address the lie I was told since clearly he was in the office at least twice to take my phone calls. The next morning I called the branch again to make sure that all was set because I did not get a confirmation email of the changes. This time I spoke to Brandon «the owner» who conformity my reservation but started the additional insurance sales pitch. When I told him I was covered he wouldn’t stop talking. Eventually when I called him out on his behavior because he kept cutting off every sentence I started, he got defensive and told me that I was being rude. Once the conversation ended I called my insurance just to be 150% sure (even though I had already checked) and sure enough I was covered for any rental for personal use with a GVW of 15,000 pounds or less. The truck weighed in at 12,500 pounds. When I arrived I was greeted with snide comments such as «this must be…» And sideways sneers. I confirmed to them that my insurance would cover me and was again given a song and dance routine about some other customer with the same company who just called and was told… blah blah blah. Again I relayed that I was covered. I signed the documents and while waiting for the truck to be pulled around I was talking with my fiancé and Brandon came out to confront us on what was being said between us about him. I suppose he felt powerful when he «decided» that he needed to finish with his customer inside (that he so conveniently left to confront us) and walked away. While signing the last document on the walk around with Jesse (the liar from the day before) I again confront his lies only to be met with «I don’t appreciate you’re tone or your candor». He called me rude for confronting his lies! Although I didn’t stoop further to mention this to him but candor means honesty or frankness. Clearly he just didn’t like being faced with the truth. I left with the truck only because I was sure they would charge me more to cancel but am taking it back in less than 24 hours so they can’t make any money off of me. I would give them ZERO stars if the program let me! Liars, aggressive and rude! Don’t deal with them!

The manager of 5 years at this Avis car rental as I never asked for his name should take up some classes on customer service and maybe a few managerial courses as well. I had originally called to inquire on the rates between a minivan and a suburban. The agent I spoke with did say that the suburban would be slightly higher. Later I went to their office to make a reservation. I had explained the reason for the rental in December and stressed my concern for safety due to weather conditions. The agent said the rates would be the same for a minivan and suburban type suv. I did let him know the agent I spoke with on the phone told me otherwise. He looked perplexed but we moved on. He was nice to give me an option. He suggested to keep the reservation for the minivan and to make the change for the suburban type suv if on the day of pick up I felt the suburban type would be more fitting that day and if it was available. That agent was great. Later I decided if the rates were the same to switch to the suburban. I called and spoke with the 5 year manager. He told me there would be a price difference between the minivan and the suburban. I explained the whole scenario but I was OKAY with it. My only suggestion to him was to educate his employee the one I actually made the reservation with who said there was no rate difference. This was where the 5 year manager felt the need to pursue you said this you said that and that I never received the wrong quote. He was redundant and did not hear me out as a customer. He talked over me and did not stop to really listen. At that point I was extremely upset and told him to cancel my reservations. He gladly accepted. I now have reservations with Hertz. No problems. They were happy to help.

Given false information by an employee which in the end lead me to have to pay for an additional day on car which I didn’t use on the last day. I walked in to talk with them and spoke with a gentleman… who was quite rude, condescending and wouldn’t even let me explain. Had zero understanding and the employee who helped originally was standing right next to him and acted like he knew nothing of what was happening and never said it. What happened to decent customer service?

These folks are fine. Sure you might have to wait in line, so get here a little early. Their attention to detail and listening is good. I thought customer service was better then other rental places. Explaining the different options was good. I rent at least 3 to 5 times a year from different locations throughout the lower US. Will rent here again

Brandon was very rude and condescending. Not a good experience with his service. Not recommended, ask for a different person if you encounter him.

I came here looking to rent a car for an away trip (to Cheney) and I had a great experience here. The front desk (I cannot remember his name) was friendly, accommodating, and made my pickup simple. Will definitely be renting here again if this is the kind of service they dole out.