Lightyear Cleaning

Horrible, Horrible, Horrible. Not even deserving of 1 star. Scratched our hardwood floor. A chance for a company to clean a new house should be pretty easy. Windows and mirrors all worse than when they showed up, I dont even think they went in some of our rooms, as some looked like they had vacuumed, and others obviously hadn’t. Now I will be out thousands replacing a floor. Avoid these people. Use a national service you can trust!

I’m going to just give you the whole story, and you can draw your own conclusions.
Bought a Groupon (or something similar) for them last year, and our first service was amazing. They did an incredible job and were worth every single penny. We of course decided to have them come back on a regular basis.
Unfortunately, our second visit didn’t go quite so smoothly. The crew did an OK job, but not nearly to the level of the first; they also left with one of MY cleaning products and damaged my daughter’s dresser by jamming a vacuum into it. I decided not to have them back again. I received multiple follow up emails and phone calls from the management; while assuring me that business was booming, they just wanted to earn mine back. I did not go into details about what was wrong with my experience, I just said that they did a subpar cleaning job (which is true.)
Last week I put out a request on Thumbtack for a house cleaning, and the manager at Lightyear responded to me. He offered me an incredible deal. I took the opportunity to discuss in detail my concerns and he was very receptive and of course offered to make everything right. I was excited to get started with them again and assumed my second experience was just a fluke.
They originally wanted to set me up at 8am last Wednesday, but I explained that I have 2 small children who don’t normally wake up until almost 9, so they adjusted their schedules to accommodate me at 9:30. I thought that was incredible customer service. Unfortunately, about 15 minutes after they were scheduled to arrive, I received a phone call that they would be at least another half an hour. As we had plans to be somewhere at 10, I decided to just cancel, and chalk it up to «not meant to be.» The manager both emailed and called to apologize as well as offered to have his crew come after hours but I declined.
The next morning, without warning, at 8am I received a knock on my door. Now is a good time to mention that I have two German Shepherds with, as you might imagine, loud barks. Startled children crying in the background, I opened the door and saw a woman from Lightyear with flowers and a card who said she was sent to apologize. I was very upset and asked her to leave without taking anything. I sent a letter to the manager telling him that was highly inappropriate and made clear that I do not want further contact from his company in any way.
Imagine my surprise when I went to leave that morning and she had left the flowers and card (and rose petals) on my doorstep. Some women might think that’s sweet but I thought it was creepy. A nicer gesture might have been to leave the cleaning product they promised to replace.
The manager cares about customer satisfaction for sure, and it’s possible that you might have a great experience with this company if you have just a little more patience than me.

By far the worst cleaning service I have ever had. You know it’s bad, when you have to clean (vacuum, mop, etc) after the cleaning team comes. They were in and out in no time and didn’t seem to put too much effort into it; just lip service. Unfortunately, I didn’t «inspect» their work closely before they left, which is my fault and a lesson learned. I just never have had to do that before with other services because everything was left spic-​and-​span!

This kind, friendly crew did a great job of cleaning my 3-​level townhome. I asked for special help on a stain I could not remove from my sink, and they made it disappear! I appreciate the environmentally-​friendly products they use.