Grasso’s Service Center

After having our car reviewed by a mechanic and an insurance adjuster it has been determined that when Grasso’s Towing Service took my car off the flat bed they dropped it (nose first) into a snow bank. Doing this punctured my radiator and caused damage to the front in of my car. Yesterday I had to pay $ 900 to get my car repaired. I called the owner again. The young man who answered the phone told me the owner Richard had died and he could help me. I calmly told him the situation on the phone and he told me he was not going to take responsibility. I asked him who he was was and he said his name was Richard (maybe a Jr.?). I don’t want to sue anyone. However, they need to take responsibility for their mistake. I have been told to make an insurance claim or hire an attorney. It would be nice if they owner would just discuss it with me. Very disappointing!

Where do I begin??? if your vehicle ever needs to be towed make sure this place is not the company that tows your car!!! they had no idea my car was towed there. when they were able to finally realize my car was in fact on their property they had it under the wrong make and model. very unorganized and very unprofessional. stay away from this place and find yourself a more reliable towing company who actually cares about your car no matter what condition its in!

This place sucks. I have absolutely nothing good to say about it. My car was totaled in an accident, and my insurance company had these lowlifes tow it from the scene. Once the inspection deemed the car totaled, I needed to get my plates off. Luckily I took all my personal belongings out of the car at the scene (I have serious reservations as to whether any of it would have still been there had I not). The insurance adjuster told me to head over to Grasso’s and I could get my plates and be on my merry little way. HA! I went with a friend one morning before work and it was a nightmare. They run a gas station as well as the shop. I first went to the gas station and was told I had to go to the shop to get permission to go into the lot. I had to walk to the shop, which was a pit and reeked, and the lady working «reception» was a jerk to say the least. She treated me like a criminal (apparently most of their work is towing for the city), and there wasn’t much improvement once I indicated my car had been towed by the insurance company. The kicker was that my plates were actually still on my car, and «there was no one around to take off my plates» (which was a crock of BS as there were plenty of employees milling about), so she basically told me that she’d call up to the gas station so I’d be allowed in the lot and then I could attempt to get the plates off myself.
I went back to the lot (gotta love all this walking in the freezing cold in a pretty dodgy part of Providence) and got the keys to the lot and a crappy screwdriver. What do you know? There was no way me or my friend were getting the plates off. It was freezing outside, so we headed back to the gas station to deal with the gem of an employee who worked there. I was told to come back later because they’d have someone take the plates off. I came back later, and surprise, surprise, the plates weren’t off. I called the insurance adjuster who told me he had to jump through hoops to even inspect the car. After making a scene (and waiting for about 45 minutes), someone finally took my plates off and had the audacity to tell me as he handed them to me, «You would have never gotten these off!» No $%&, Sherlock. It’s a pretty sad commentary when dealing with the tow company is the lowest part of the insurance claim process.
Awful, awful, awful! If your insurance company attempts to have this miserable company tow your car, just say no! I made sure mine understood that they should probably remove them from their list.