FedEx Office Print & Ship Center

I needed 50 basic two sided copies of my daughter’s class brochure project printed for the following day. My local staples wouldn’t do it at 7:50 at night because they needed to get orders ready for the following morning. Fedex was more than accommodating. I walked in at just after 9 and by 9:25 I had all my daughters brochures printed for her class trip including folding. Tiffany saved the day.

The staff is friendly, if a little slow and a little small, the space is what you’d expect and the service is decent. My complaint? The location! No parking, no parking and no parking… I SO wish there was another, more convenient FedEx that wasn’t in the thick of collage central so as to be convenient for those of us not attending Brown University!
I go out of my way to UPS stuff so I don’t have to deal with the headache of this local FedEx. I would even drive 20 minutes out of my way for another one. I suppose if you need to get print work done or office supplies, this would be worth the assache that it takes to get through the door. As it is, I need to go with someone so they can idle out front, double-​parked while I run in to do my biz.
Is it a-​ok? Yes, but it could be so much better.

Fantastic Customer Service!
The staff here is great and more than willing to help you out in any way they can. The manager, Joe, is also unbelievable — he ‘gets’ customer service, treating every customer like family. I’m making the switch from Staples over to Fedex Office simply because of the service here.

The last time I came to this Fed Ex print shop I had a great experience. I was helped by a friendly young lady who processed my order for 50 double sided, full color, business cards. The order was ready to be picked up the following afternoon. the last time however I was helped by a young man who was friendly enough, but after placing my order he was cut off by his surly manager. I was told the minimum was 100 cards and the price would be double what I paid from my last visit to have the cards within a 24 hour period. I inquired about an alternative, to which the manager didn’t know off hand, and left me at the desk to find the information. Now rather than having my order the following day I had to wait 5 – 6 business days. I will be moving my business to another print shop.
*Edit*
IO Labs in Pawtucket is a Fantastic alternative. Much less corporate, and far more accommodating.

Just left this location. Emily was the clerk on tonight. I was roped to print a scientific poster at FedEx Kinkos due to the extremely unclear and confusing «50% off poster» promotion. I had a 3×4 poster printed thinking I would only pay 65 bucks. When I told informed Emily of the special ad she seemed unaware of it and was pretty dismissive of it. When I once again asked when I went to pick up my print she said «oh yeah another customer had the same question but its if you order online only». I took her word for it and left, however, upon reading the terms and conditions, it read «poster packages» online and in center. I went back to the store to chat more with Emily about this, and she did not seem pleased. She was extremely condescending saying that she had a ton of work to do and probably could not call customer service. I insisted and told her I would wait around. Once she saw that I was not giving up easily she begrudgingly called a couple of stores in the area, informed me that he hadn’t gotten through to anyone, thinking that I would leave. Again, I didn’t budge and she finally called customer service. About 30 minutes later turned out that the promotion was for posters being laminated, placed in foam, and mounted ONLY! Extremely confusing took a couple reads of the terms and conditions to finally get it. And I’m not a dumb person, I have a Ph. D for goodness sake.
If you are a part of Brown research day this coming Tuesday and need to rush print a poster make sure you don’t fall for this like I did! Save yourself the headache. Never coming back to this store again.

I’ve had no problems with the FedEx service here in the past, and it’s easier to park here than the downtown branch, but watch how much you print b/​c I was quoted over $ 100 to self print out about 100 pieces of paper. Given the fact that the guy at the register also gave my coworker rude attitude when he went for some help printing, it amounted to a very expensive slap in the face. For that price, I’d think the guy could at least unclench his jaw a little, I was developing a sympathetic migraine looking at him mistreat my coworker. geez.

I have come to this FedEx print center numerous times over the past couple of months
The staff is always very helpful and friendly.
The first time I came I had to get a big menu printed.
They printed me a rough draft copy just to assure me that it would not be be pixelated when they blew up the image.
I also printed some colored items on the self service printers.
They were quick and easy to use.
I bought the card stock paper from them it was very reasonably price and had many color options.
I came back another time to get a big menu printed in color.
They had it ready in one day which was wonderful!
All the other times I came was to just use the self serve printers.

Last review for today!
Impressed by friendly staff and the quality of the prints. I like the fact that they are open late night, and have several kiosks to do self-​printing. (They do cost you by minutes) The posters came out good. The only reason they get 4 stars is the price. I know large printing is expensive pretty much anywhere I go, but still it’s too pricey. For a sheet of color printed paper, it cost me over $ 70.

This is the only store I’ve taken posters for printing, but I’m extremely impressed with their service.
I had a 44″ by 44″ poster to print and I decided to take it here because they’ve been timely and professional in the past. I brought my poster in on a zip drive about an hour before they closed. Because they use the physical dimensions of the poster to print, it needed to be re-​sized. They offered to re-​size it for a fee, but I decided to drive back home and email it to them instead.
It took longer than expected to re-​size the poster so I ended up emailing them about 15 minutes after they closed. To my surprise, not only did they reply that same night, but they also loaded the poster into the printer and were able to print a proof that would be ready for the morning. After reviewing the proof the next day, the poster was printed without any problems. I’m impressed with how they were willing to go the extra mile without any sort of pressure (I wasn’t in a rush) and would definitely return for any future poster printing.

We stopped by to ship some documents overnight and we were in and out in less than 2 minutes! Staff was very helpful and friendly. Parking is tricky!

2 Stars — PARKING! Yes it is very convenient for Brown/​RISD people but if you live on the east side and have to drive, it sucks. There really isn’t any other word for it besides it flat out sucks. Especially if you have to make and carry 30+ manuals.
3 Stars — Service. The services was fine. There were two copy machines at the time, however only one worked to copy from the glass. The other machine that didn’t work was operating on Kinko’s new Beta format where you can enter in your USB drive or other storage device and print/​make copies straight from that. Well, it would’ve been cool if it worked. So here I had to make 30 copies of a manual that was 90 pages long and felt AWFUL that there was only one machine. Ugh, you’re a college Kinko’s — lets get more than one working machine.
4 Stars — Hours. They’re the only Kinko’s in the state of RI (and local Mass) that are open on Sundays.

So nice to have a FedEx office that’s easy to get to from Thayer. I went in during a snowstorm and needed to send out a passport-​related application. The young woman working was balancing three customers, all of whom (plus me) were a bit frazzled, very adeptly. Color me impressed, as it was a quick and painless experience for me in the end.

I e-​mailed them on a Tuesday night needing a graphic blown up on a large poster. They had it ready to go by 7:30 or 8:00pm that night. They were quick, efficient, professional, and made sure that they did the project correctly. I like how they use e-​mail to communicate also.
Another bonus: they’re open till 11pm on weeknights. that feature alone deserves at least one star.
Ok, and yeah maybe they’re a little pricey, but when it comes to important projects or presentations, you don’t really want the stoner working at the local copy shop to eff it all up.