Totally Polished

For $ 18 manicure, shouldn’t leave w polish on sides of my nails. Front staff pleasant enough, manicurist nice but manicure below average.

If I could give them negative stars I would. Horrific. Went there for a simple full set and I walked out with deformed, bumpy, sloppy nails. I went home and redid my nails. Will never ever go here. EVER. Do not go there.

I went here to get a nice nail design on my fingers and toes for prom. I went in with no particular design in mind. I sat down and told the women to give me a nice, good design over the base color in silver, she put a hashtag on my fingers. It was fat and sloppy. It was $ 60 for regular nail polish and a mini pedicure and which seemed expensive for what i got. I went back the next day with a specific design on my phone. I asked them to redo the designs, which were only on four nails, and they argued about it. I finally got them to redo the nails and it was just as sloppy as the first time. I eventually had had enough of them and went somewhere else to get it fixed. Then next place the women talked to me about the design and what i wanted and we agreed on a pretty design and im much happier now. This is the approach i was expecting the first time.

My review is for Marta — she is THE VERY BEST. Truly, you won’t be disappointed. She is so meticulous and her work is perfect. Every regular manicure I get from her lasts at least 8 days, usually 10 days or 2 weeks. I mostly get pedicures, which are also fabulous. The prices are a bit higher than your average nail salon, but for an appointment with Marta at least, its SO worth it!

1^st time here to follow my fabulous nail tech. Was flabbergasted to discover there is a $ 5 up charge on gel to remove one’s polish. ODD if you do nails wouldn’t you expect you were removing someones polish. The next time you are removing the polish you put on them and you need to charge extra??? I have been having gel manicures done in various locations all over the US and never charged more to take my gel off. Higher priced than most nail places considering the amount of competition available. Only went for my nail tech who only works Sundays and hope she moves to a more reasonable and customer service oriented salon. I guess because they are in Potomac they feel they can charge more, however more doesn’t mean better.

I get my nails done pretty regularly but my person was traveling. I had a gift certificate for this place and thought I would give it a try. I was hoping I would like it because frankly, it is super convenient location wise. But alas I was disappointed. They had Cheryl do my gel manicure. One word… HORRIBLE! She did not trim cuticles and got the polish on the cuticles for a sloppy looking job that I just couldn’t live with. And after one day, the polish began to chip. They charge $ 35 plus they charge an extra $ 5 to remove the old polish. Do not go here if you do gel because I don’t think this salon does many of them and don’t know what they are doing. Most of the clientele were having traditional manicures. Big waste of my time.

I will never go there again. The girl who did my manicure did not listen to what I asked her to do. She kept saying that she knew what she was doing. Well, she shaped my nails horribly and the nail polisher she used was in bad conditions. Plus, she did not paint my nails correctly. I hated the finished work and the service. DO NOT LOSE YOUR TIME COMING HERE! I wasted my money!
And I also went home to redo my manicure by myself!

I’ve been to Totally Polished a few times over the last few months, each time to get a gel manicure, and each experience has been great! They have a fantastic selection of the latest polish colors and the salon is comfy and clean. I highly recommend both Julie and Annie — they both do fantastic jobs and their gels haven’t ever cracked or peeled! I usually call to schedule a same-​day appointment a few hours in advance, and each time they have been able to fit me in during my lunch break.
I was really surprised to see the average rating that this place has, until I started reading the reviews. Leaving a bad review because you were late to your appointment and they asked you to reschedule or because you asked for services that they don’t provide seems a little ridiculous to me. I have always been on time and I have always been taken back immediately. This place is very prompt, so don’t expect to sit around waiting for your manicurist, and make sure that you’re on time so that you don’t end up screwing over the people coming for appointments after you. I have an hour for lunch, and I have always been in-​and-​out in under 50 minutes, which is one of the main reasons why I keep coming back to Totally Polished!
My only small issue is that they aren’t able to put tip on your credit card, so I have to remember to bring cash to tip. Really not a big deal for such a convenient and well-​done manicure!

I just came back this salon, and had the worst experience. I wanted an express manicure on my lunch break. The technician scolded me for messing up my nails. By the time my nails were somewhat dry I was able to pay where I messed them up. That’s when she scolded me for not being careful. After she fixed them I messed them up again. After already being chastised I wasn’t about to do it again. So that was a waste of $ 14. She also didn’t file my nails after cutting them and left me sitting so she could go eat her lunch. I understand I wanted the express manicure, but I thought there would be a little more care/​concern/​effort.

I didn’t actually have a manicure done here. I was looking for someone to come to my father’s home, which is only 2 miles away, to do a manicure and pedicure since he is disabled. The receptionist told me up front that they don’t do that. How does the woman at the front know that? She wouldn’t even take down my contact information for the workers to decide themselves. They didn’t know what I’d pay either.
I’d feel better about it if she had at least taken down my information to offer to the manicurists, but she didn’t. No spirit of good will in this place. Booo.

I highly recommend Totally Polished. Their manicures and pedicures are the absolute best. Their staff is super friendly, highly competent, and helpful. They just moved to a new location inside the mall which I am still not used to (I miss the old location) but it is spacious and nice.

Today I went to Totally Polished Salon located in Cabin John shopping center. When I saw the salon it looked like they just open and was not welcoming in at all. I went in with a positive mood and told myself not to judge a book by its cover. The reception people were nice and welcome. By the way I went with my friend who I convince to go to because she does not easily trust just any salon. I made an appointment for a Mani while my friend made an appointment for a massage and a Mani. We were 10 mins late and the lady explain to us that since our mani appointment was for 12 that my friend would not be able to get the full 30 mins. I should have used that as an alert when she said that but I kept being positive and let it go because it was our fault for being late and we understood that. When my appointment came up I was picking out my nail polish and was waiting for my friend to come out to help me decide on a color. So I asked her if we can wait a few mins for my friend to come out to help me. Since the person who was suppose to do my friend’s mani was to get her from my massage. The lady said no cause she had another appointment after mine and that my appointment was limited. I was surprised. I never went to a nail salon where they rush the customer. I took a deep breathe and said I will give her a chance. She did a good job but at the end she left me there sitting down when she said I will be back in a few mins. She didn’t even said goodbye or thank you or I hope to see you again. Nothing!!!
My friend was not soo lucky! She did not even get her mani. They lady who came who was suppose to do her mani went to get my mani at 12:10 from her massage. She didn’t even ask my friend if she picked a color she said come and sit down. My friend try to be positive and just made a quick pick. When she sat down the lady was complaining cause she had gel and that gel took to long to get off. That she was suppose to come in 15 mins before her appointment to have them taken off. My friend and I had no idea about that and when we made the appointment they didn’t not inform us. In the end she refused to do her nails. My friend went to talk to the receptionist/​manager and she said basically there is nothing we can do. Seriously !!! She even defend the employee by saying she is old and we have to understand that she gets cranky. I know an employer is suppose to defend there employer but what about the customer ??? The customer needs to be defended to since they are coming in to spend there money to keep them in business. She didn’t even offer my friend another person who can do her mani. I was so surprised and disappointed. The receptionist said «My appointment is at 12:30 I can give you my slot so you can have another person». Really Lady?! Are you not suppose to be on the clock and aren’t customer suppose to come first.
My advice don’t go there you are better off at the salon that is located next door (they a cheaper too) and will treat you a lot better and NOT RUSH you.

This place is horrible. I got a deal for a manicure through Living Social and so I decided it to give it a chance. I made my appointment and when I first walked in the place looked weird. Then the lady who was going to do my manicure saw that my nails were gel and so she refused to do my manicure! She said, «Argh. You have gel and that takes too long to remove and I have another person coming in!!» I was shocked. Why was she rushing me during my apointment? She repeated that it was going to take too long (with an attitute) and so I told her to forget it. If she was going to give me an attitude then I didnt want a manicure. I then spoke to the person in charge, a light skin blond woman, and told her what happened. She said she was sorry but that the lady had been working for a long time there and that I should have come in 15min earlier to get the gel off! I told her that I didnt know I had to come in early and that it wasnt a way to treat customers. She had no sense of customer service! She even proceded and said, «you can have my slot at 12:30 that’s when my appointment is.» I told her that I wasn’t planning on returning and that she needed to put her customers first.

Very busy. But they worked me in for a mini-​pedicure the same day. Front desk ladies liked to talk, but left me standing there while they chatted. Pedicure itself was fine and no complaints. The toes look good. Thi did a nice job, and I’d see her again, but I’ve had better pedis before with mote exfoliation and massage at a less expensive price.

While waiting for appointment, I overheard front desk personnel talking about other customers. Had pedicure… not relaxing and less than satisfactory. How can they sell Latisse eye products over the counter without a MD prescription?