Thrifty Airport Parking

Wow, I would do zero as it is taking 3 people staring at a computer to give me the price of the rental I was quoted. Secondly the second airport bus has left and I might be late to the plane, fabulous. I was quoted a price for my rental, as I go to pick up the car I notice instead of $ 90, it was $ 110. When I ask the customer service representative he said it might be additional fees. I go on to show him my paper work and he tells me upon return a 10% discount will be applied, he never informed me of the 30+ minute wait for the return. Still three people trying to figure out the 10% discount staring at a computer screen as if it were in Japanese scripture. In fact I’m writing this review as they try and figure this out… Maybe if the gentleman rubs his beard one more time a genie will pop out at make this correct. Oh wow now all three people have left and gone to the back to figure this out, now the third airport bus has arrived. Tic-​tock, I’m going to continue to write this review until the problem is solved. Still alone at the register, now being told to board to airport shuttle as they are still figuring this out, but I want make sure the price is correct instead of them up charging me. STAY AWAY FROM THRITY THEY WILL UPCHARGE YOU THEN HOLD YOU UP IF YOU SHOW THEM YOUR MISTAKES AND TRY AND GET THE PRICE YOU WERE QUOTED. Never again! Awful awful service AWFUL

Thrifty is the only rental car place close to PDX that is not on site. The shuttles, desk and staff is incredibly slow. The line is outside the door. The employees take advantage of Oregonians niceness.

The WORST. About 2 years ago we parked at Thrifty while we were away because we were sent an advertisement letting us know that we could add-​on services like a car wash and oil change. How convenient! We decided to do both. When we got home, the shuttle picked us up and the car was waiting in the front for us… valet service because of the add-​ons. We were delighted. Paid our total and went to the car. When we got there, it was TOTALLY filthy inside and out! Definitely had not been cleaned. Our fingerprints were still marked into the dust from opening and closing the trunk 100s of times. So we went straight back in to ask for a refund… my suspicion was that neither service had been done. How could they have physically gotten into the car and driven it to the front and not realized it hadn’t been washed?! Anyway, there was no manager so I couldn’t get a refund. I was given a number that I called minimum 10 times with no answer, no call back.
So, we have been boycotting this establishment ever since. We go to Air Park (who are FANTASTIC every single time). Fast forward to this weekend and my husband and son flew to meet me on a 6 am flight and accidentally missed the 82^nd exit, so he decided to just go to Thrifty to not waste time back tracking. When he told me I was mostly just disappointed because I don’t like to support businesses that have wronged me. That is the only power we have as consumers. But what could I do then? So I printed this coupon:
Which says that the rate is $ 9.95 plus $ 2 per additional hour and is discounted 25% off. Well, they said it wouldn’t work with out a reservation (the ad clearly states: You can EVEN reserve your parking space online now!). Anyway, they charged us $ 10.95 per day plus tax. No amount of explaining, re-​reading or etc. made any difference. They have no regard of interest in how they come off to their customers. The $ 15 total difference for 5 days parking is insignificant pretty much to me or them, but I have already spent this much time telling this story because it is an awful feeling to be treated that way. I will NEVER park there again!

The customer service at Thrifty’s parking is simply incredible. There was a mistake on our printout, and the manager Robbi was so very kind about it. She has helped us through the process, and was friendly and quick to respond. We will go back to this site from here on out. We travel a lot due to the military, and are always looking for a quick and easy way to travel. They have offered that and surpassed all our expectations.

We won’t park here again. Prepaid our parking only to find out they were full. Had to go in and get a refund. Terrible service to take customers money then not fulfill the need. We were not notified ahead of time they were full.

I have been very impressed by this business. The last time I used them I noticed the shuttle van driving through the lot and I figured it was way on it’s way out and I’d probably have to wait 15 – 20 minutes for the next one, all the while getting more anxious about missing my flight. Instead it just waited until I had found a parking spot, then the driver got out, yelled «Hey little lady, can I help you?». He got out and picked up my suitcase and proceeded to give me a card with my exact location on it and away we went. On my return, I didn’t wait more than 5 minutes for the van to pick me up, the driver dropped me off right in front of my car, and, he even put my suitcase in my trunk. Are you kidding me? That never happens! The lady at the gate was super nice and the overall fee was a few dollars less than I had anticipated.

I travel every 2 weeks for work and I used this facility every time. I have never had any problems. And their prices are so fair, the service is as good as it gets regarding the shuttle. Keep up the great work!

The rates are cheaper than pdx long term parking at $ 7.95 per day. They pick you up from your car and drop you off at your car. Nice when you have kids.
Only drawback is that their pickup shuttles seem to come a little less frequently than the competition when waiting for pickup at the airport.