Thrifty Car Rental

Slower than molasses! It’s bad when you have to stand foolishly in line, it’s really bad when you have to stand foolishly in line while the manager and staff stare stupidly at their computers and talk! Not great business practice! We’ll go somewhere else next time!

Fast, friendly, trustworthy customer service. Their free shuttles run to/​from the airport very frequently. Would definitely use again. Special thanks to Jarran for being so helpful and happy :)

Tough Call … The prices online at the separate car rentals sites are amazing. The downside is you’re paying Airport Fee’s for a rental company not at the Airport. It appears they had a counter at the Airport at 1 time but now has signs saying take the shuttle offsite. I don’t think you should have to pay the fees being off site.
Also the customer service isn’t key here. We were asking questions about the fuel charge if its taxed and our rep had no idea. ODD, you don’t know your own policy. I will decline the fuel gas charge, as normally it doesn’t make sense. (oddly enough, we did not know Oregon has no tax until later on. apparently neither did the girl at the counter)
Then as the rep explained the additional insurance coverage, which normally we decline. However, she states Oregon is an Out of Use State which means if the car is not in service your also required to pay for the repairs and the daily rate the vehicle is in the shop. She however, did not explain all 3 of the insurance policies as are clearly on the phamlet she handed us.
We are used to Rental Agencies being polite and explaining the process. Walking you out to the rental car and going over the options and damage on the vehicle. This is not the case here. It’s, here are your keys and the car is in space C28. GOOD LUCK. The overall experience was poor and had the daily rate not been so good, I would have easily switched to another rental car company.
Final thougths … cheap rates, watch out for the extra insurance costs, and don’t look forward to stellar service. But hey, your only in the office hopefully twice, picking up and dropping off.