Parkrose RV Storage

we flew from pdx to Hawaii and parked our cat here for two weeks. not only was it the cheapest parking around ($ 60), but they also dropped us off at the airport and picked us up from our late arrival flight (10:30pm). the pick up ride was only $ 10 (much cheaper than a cab). and both of the people that we dealt with were incredibly pleasant.
if you are looking for fancy service, this isn’t it. but if you just need nice people doing their job and not over priced, then this is for you!

this is a review for PDX Auto Storage which apparently is under this same listing. anyway, I’ve seen some not great reviews on here but I can say i have had excellent experience with this auto storage lot and would definitely recommend them if you need to store your car in Portland OR. I found these guys last fall when I was rearranging my life to live part-​time in Costa Rica and part-​time in the US. there aren’t many lots for storing cars in the Portland area that I found, so I was happy to even find this one! I went out to take a look and its not a super impressive area but they have big gates with big locks so there ya go. it’s also very affordable and very close to the airport and they will actually shuttle you to or come and pick you up in your own car at PDX for $ 10 — fantastic!
I stored my car at PDX Auto Storage from Oct thru May 2015 and they were Awesome. every time I emailed them about something (extending my stay, scheduling airport pick-​up, etc.) Justin got back to me quickly, usually on the same day. the car was in great shape when they brought it to PDX to pick up my boyfriend in May and I felt so good about them that I just put my car back in storage with them for the next 10 months. also, we left town in a hurry to fly back to Costa Rica and the car was a mess after a 9000+ mile summer road trip — I didn’t have time to get it to a car wash before storing it so I ordered one thru PDX Auto Storage. they did a great job on the exterior wash and wax for a fair price and got alllll the bugs and crap off the front grill, hooray! they invoiced me online and texted pics of my super clean car to my cell phone so I could rest assured that my car is safe, happy and clean in Portland while I am waiting out the rainy season in a tiny village in Costa Rica :) thanks, Justin !! you guys Rock !!

I had a car parked here for about 12 months while i was selling my condo. I actually thought it would be safe here, and I even went out of my way to put a car cover on it. So, what happened next: They removed my car cover when relocating my car, but failed to put the car cover back. When I finally removed my car they gave some old used car cover that was sort of close to what I had bought. Also when removing my car I found the door caved in. Even though they are mainly responsible for moving cars around they claimed a renter may have done it and that it wasn’t their problem. When I asked if they would at least cover part of the damage I got no where. So I filed a claim with the BBB. Parkrose rv just countered saying I never provided a quote, even though they refused to even entertain looking at a quote. What a sham of a business. Under no circumstances should you ever place any piece of property here. I will tell you though the people on the phone taking your payments where sure nice.

I wish a negative star option was available. DO NOT ever use this company. Customer service, communication, and honesty are obviously not values PDX strives to achieve. I filed a complaint to BBB after multiple failures to provide expected and contractual promises. A annual contract of $ 600 has been considered a loss.
Read if you wish (though long):
First Interaction:
Per the rules of the agreement, clients are asked to notify the business of arrival and shuttle needs twenty-​hours hours prior to the arrival on site, which is understandable. I called PDX forty-​eight hours prior to our arrival and notified them of our intentions. The first representative I spoke with was unable to locate our file, with their system not recognizing the vehicle, business, and last name provided to PDX. I requested the manager after quite some time with the understanding that our contract was signed a month prior and a payment of $ 600 was completed. After approximately 1 hour of time invested, the «manager» was able to locate the contract. With what seemed like no remorse, we were finally booked for the scheduled drop-​off and shuttle to the airport.
Second Interaction:
When we arrived on time for our drop-​off, we found the location a bit undesirable, to say the least. The location was not at all what was depicted via Google Maps, understanding that images are updated periodically. We waited for the representative to unlock the gate. We were greeted and escorted to the office. The «office» itself was located in a shanty of a mobile home unit. We made our way up the makeshift pallet staircase to the «office». The appearance of the office was disheveled and unsanitary. Though we were not expecting a four-​or-​five star experience, the office was unsatisfactory. The «acting manager» was again not able to locate our contract as before and waited another 25 minutes until it was located. The first representative then informed us that the shuttle was broken, suggesting we use our personal vehicle, which was not part of our contract. We requested a cab instead. The representative offered to pay for the cab services, but we were never reimbursed. Prior to leaving the facility, Jennifer the new «manager» assured me she would contact me the following business day. When she did not, I called the office again, requesting to speak to Jennifer, who was not available. With Jennifer unavailable, I requested the owner call back to discuss the issues we experienced. I again did not receive either call back.
Third Interaction:
The previous interactions were testaments to the experiences that would continue. Per the rules of the agreement, I notified PDX that I would be arriving within the twenty-​four hour time frame. The representative was able to find the contract on this attempt and I was scheduled for pickup at the airport the following day. I was instructed to call PDX once I had collected baggage. With bags in hand, I contacted PDX to confirm the shuttle for pickup. I again was notified that the shuttle was broken. PDX instructed me to take a cab and PDX would reimburse me the fare. I arrived onsite to find the vehicle started and ready for pick-​up. I requested the fare reimbursement and the representative informed me that they have approve it through the owner, as the «acting manager» was no longer working with the company.
Fifteen minutes elapsed with no progress, the owner was «in the back working on retrieving another vehicle and will be out shortly». Another fifteen minutes elapsed with no progress.
Making small talk with the representative, he stated, Jennifer («the acting manager») was never actually working for PDX, but instead was passing through and needed cash. We now understand the responsiveness to our requests for a follow-​up. After forty-​five minutes of waiting for the owner to appear with the reimbursement, I departed PDX without reimbursement.
If PDX has indeed serviced the Portland area for over 17 years, with goals to provide most competitive rates, outstanding customer service, and a friendly atmosphere as the website states, we are unsure what Portland area customers are looking for in a accredited business. Our experience has proven that none of the above is true when dealing with PDX. Customer service, communication, and honesty are obviously not values PDX strives to achieve.
We will not be returning to PDX Auto Storage & Parking with our vehicle. With further attempts to communicate with the owner failed, the annual contract of $ 600 is a loss. Customers beware of PDX Parking & Auto Storage.
Thank you.