The Sliding Door Company

I’m giving the second star only because the doors are very beautiful and a quality product. The pricing is outrageous and the company lacks customer service. From beginning to end, it took 6 months to get the doors installed! And if there are any bumps in the road along the way (as there always are with remodel projects) don’t expect this place to help you out, you are left to figure it out on your own and then they will continue their part!
Their attitude seems to be, they have a quality product so deal with it!
I have several other doors to replace in my home, but after the experience with this company, I’ll take my business elsewhere.

Several factors for us: these doors are exactly what we wanted and hoped would be delivered… smooth, well machined, elegant, and high quality. Dealing with the Company Rep, Emily Moore, was a pleasure: friendly, helpful, informative, willing to go above the norm to assist us before the purchase and with follow-​up advice and assistance.
The shipping costs were outrageous and almost caused us to cancel the order but the company worked with us on the price, adjusting the door costs to come within reasonable means to off-​set the shipping. The shipping was only brought up after the door costs had been calculated which I did find irritating. My advice to consumers is to get total cost calculations first to avoid this complication. Another note, you are also charged a crating fee by the company in addition to shipping.
My final suggestion to The Sliding Door Company is to have the door (s) themselves completely assembled before shipping… all those metal dividers between the glass sheets in place so the consumer does not pay even more to have the contractor collect even more to install those metal bars, getting them straight and keeping the silicone off the glass.
These are beautiful doors and we are totally pleased with them. They are expensive though comparable to the costs of other custom made doors of comparable size by other manufactures be they wood or wood/​glass combos.
Judy Gillispie
Brookings, Oregon

After calling and visiting this store’s location and investing quite a bit of time into researching the product line, we got a solid quote for two significantly expensive products, a glass barn door and a room divider. We also got measurement parameters. We then went to our new home to nail down the measurements (which we double checked with the company) and started the remodel (tearing out a wall, which we paid a contractor to do for us).
We were waiting for our current home to sell before ordering. When we sold our house, we went to order the doors from this Pearl location only to find out that there was a $ 650 shipping fee that had never been previously mentioned, even after several phones calls and going back and forth on product choice. Needless to say this stupidly high shipping price completely put this project out of our financial reach. We also lost money on a wall we paid to have removed and rebuilt to hold the door. The company reps never apologized nor offered to work with us on this.
This lack of this key bit of pricing information not only killed our project, but wasted a LOT of our time, which is worth more than the loss of the project. If you are looking for a sliding door or a room divider from the Sliding Door Co. don’t forget to ask not only about how long it takes to arrive in Portland (we were quoted 6 to 12 weeks), but how much the shipping is. I have big trouble with this company’s ethics. Recently, though, I was also happy to learn that are craftspeople right here in Portland who can build same doors and room dividers at half the cost.