Chown Hardware

I love this place! We own a small business around the corner, and wanted to help support another local small business. It might SEEM expensive, but to find one-​of-​a-​kind hardware and fixtures, and get exceptional service… you actually end up saving money!!! I have had serious issues with our business door and lock. Instead of replacing the entire unit, they were able to change out just the key hole portion! Every time I have been in here (four times total today!) every single person has been beyond helpful, humorous, and gone the extra mile. Chown has shown me the elite experience vs the garage sale version of a hardware stores (Home Depot)
My day today was ended with the assistance of Kyle (commercial hardware department) — he was so funny, and so helpful.
I am usually very opinionated, and determined about my way and style. Kyle was so helpful, and gave me so many different options that I didn’t even think of… it was amazing! He saved me so much money.
Awesome hiring job Chown!

This place is such a mixed bag. Came here once and was completely ignored after wandering around for 15 minutes looking at cabinet hardware. No one offered to help me and the prices felt steep. Came another time and was asked if I needed help but the person they directed me to was busy and distracted and I’m pretty sure forgot about me. The most recent time I came here I had the most helpful gentleman who guided me so simply to various entry door hardware options. He gave me detailed information but also knew when to give me time alone to mull things over. Not pushy but attentive.
After the first two times I didn’t think I’d ever come back but the company we are getting our new door from has a discount at this place so I reluctantly went. Glad I did! I’d probably give Chown one more shot before throwing in the towel. Those first two experiences really stuck with me.

Chown is a Portland wholesale and retail hardware store. I looked at them for cabinet handles and they had a good selection and great customer service.

Great service and selection. There is a good range of price points although it does cater to a higher end market than big box stores. Getting the right item to fill the right need is important and having a good selection of options and a staff that can help provide direction and insight into current trends, what looks good together and what brands have the traits you are looking for is helpful.
We are changing out all the door hardware in the house among other things and they had the best value in quality of product and service. We have had occasional communication issues with different staff from time to time, but nothing to get upset about because there is always someone willing to step in and help. It seems like they stay pretty busy there!

I’m new to Portland and needed a fast turn on a bath tub. My ‘nameless’ rep told me 4 days, or at least that’s what she made me believe it was. Realize, I’d just bought a condo in the NW and was under a very tight schedule. Making a long story short, I’m now 2 weeks re renting my old apartment as a result of terrible communication and a somewhat lousy sense of understanding of what I’m dealing with. Contractors canceling etc. so much for the $ rush fee!
After this ugly mess, the rep didn’t have the class to call me to and sort things out. I’ve since gone to Ferguson down the street to do the rest of the bathroom and now my kitchen.
When you go to a high end place, you’d expect high end service, or how about just service. Chown, you just lost a good customer. Thankfully I only spend a fraction of my intended spend for my bathroom and kitchen

First time buyer at Chown. Dealt with Nathan and he was very professional and no nonsense. We bought a Blanco kitchen sink and faucet and we were on our way. No standing around waiting. He was concise and very good on product knowledge. They also stand behind their products!
We will be back.

I am quite surprised at the positive comments posted, as my experience with Chown Hardware was a nightmare, I ordered a vanity for my bathroom on July 7^th, 2014 with Tara, I explained to her the time frame I was under, I was told the vanity was in stock it should be delivered to me within 10 days, I stressed that if you could not be here within that time frame I would have to order it somewhere else. Tara assured me the vanity was in stock. On July 18^th, 2014 I left Tara a message along with e-​mailing her checking eta on the vanity, her answer was the vanity just shipped from the manufacture the day before on July 17, 2014 from California it should arrive in Portland the middle of the next week, needless to say I was disappointed to find out that the vanity had just shipped, I expressed that disappointment to Tara reiterating that this is not the time frame we spoke about, four weeks later and 18 e-​mails to Tara, customer service & JT Goulet, my vanity arrived. The lack of customer service and communication seems to be company wide

i looked online and all over town for just the right, simple, traditional bar sink and faucet. no luck. nothing of any quality at the big box stores. no service at all at the other upscale plumbing supply joint down the street. but, at chown, i received prompt, professional, happy service, getting exactly what i wanted for just less than i was willing to pay. mariah, the associate who helped me, is a model service employee, a big help and a real pro.

I visited Chown hardware about a month ago to find cartridges for a lavatory faucet set and shower valve for Phylrich plumbing fixtures we bought in 1998 when we built our house. I had learned that the manufacturer of these items had changed hands at least twice, (I called a number in LA that was supposed to be Phylrich, but got only voice mail) and our plumber told us he couldn’t find the cartridge for our shower valve because the firm had gone out of business, that I’d probably have to tear apart the shower stall to replace the valves with those for which I could get parts. I talked to Ray at Chown, and he said he would be able to find the cartridges, and that Phylrich was still in business. Ray was retired, however, and was only available on Saturdays. So Katie picked up the ball; I sent her copies of the lifetime guarantee that these plumbing items carried, and she sent this documentation to Phylrich, who then mailed me the faucet and shower cartridges to my house free of charge.
I was much impressed by Chown’s policy of customer service, the main thing that distinguishes a business from the bazillion other businesses that are in the same line of trade. Chown saved me a pile of money by finding those parts, and I also found a different plumber to install them. And Kudos to Katie at Chown for helping me out!

Went there twice in two days for a condo repair. Their knowledge was beyond belief. Everything there was nice, their experience really showed and even though I’m kinda dumb when it comes to this stuff, they were quite helpful.

If you are looking for Plumbing fixtures for your home or any type of decorative hardware, Chown is the place to go! The Showroom is beautiful and the staff is knowledgeable and helpful. Chown is always my first stop when working with my clients!

I’m deeply impressed by the service and follow through Chown showed me today and yesterday.
I bought a sink and faucet at Chown almost 2 years ago. Last week the pop-​up drain in the faucet got stuck in the shut position. The plumber yesterday said it’s a manufacturers’ flaw.
I could have pursued this on my own, but it would have taken a lot of effort to find the paperwork, call the manufacturer, describe the problem in terms industry people understand, etc., etc. That could have cost me hours of work.
Enter the efficient and helpful team at Chown, who instantly accessed my records, contacted the manufacturer for me, discovered whether the broken part was under warranty and got back to me: in less that 24 hours!
Result: the manufacturer is replacing the part free of charge. Without the team at Chown, I don’t think I would have gotten this result. I’m working full time, and this «to do» just wouldn’t have made it to the top of my list.
Home Depot is less expensive is you’re buying light bulbs. But if your buying fixtures, this lesson teaches me it pays to work with a company that offers follow up well beyond the transaction. Thank you, Chown – a locally-​owned, Portland family business – for excellent customer support and for representing manufacturers who stand by their products.

I like this place and go to it when I need a high-​end fix or hard to find accessory for a project. It’s the top pick for hard to find hardware in the area and the prices reflect it.