Subway

Just ordered online at this location. I walked 20 minutes to pick it up. When I walked in the store was empty of customers and Freddie greeted me by saying ‘you took a long time’. Well, yes. I walked. Freddie also had a friend behind the counter with him that was clearly not a subway employee. Then he told me that he ‘didn’t look at your order until it was mostly done and forgot your deluxe meat’. This should have been a HUGE clue. He refunded me the $ 3 and then I tipped him $ 1 for his honesty. BIG mistake. 20minutes later and I am home. My sandwiches are entirely wrong. No cheese and none of the toppings were right. The other sandwich got ranch and black pepper added to it for no reason and once again the toppings were all wrong. Both were soggy with unasked for condiments but missing what we asked for. So disappointing considering it is now 9 o’clock and I’m not walking back especially after my phone interaction with Freddie a few moments ago. I called to speak to Freddie and he told me that when he made my sandwiches another customer walked in so he had to ‘rush’ my food. Basically he didn’t look at my order AT ALL. This seemed to be a perfectly fine response. I asked him ‘I’m a customer too? I paid the same as that other customer’. He then proceeded to tell me I wasn’t listening to him. I asked him when I could speak to a manager. He just hung up on me. I called back and was hung up on again. I never once cursed at him or was inappropriate. I just wanted answers. After looking at my receipt there is NO excuse for this. The order was so explicit that a 5 year old could have made my sandwiches correctly. Freddie should be fired immediately. I will be bringing this sad excuse for a sandwich back in tomorrow and hopefully speaking with someone who knows what customer service is. No dinner for me tonight.
UPDATE: Went in today with my awful sandwiches and was greeted by a very friendly manager that did all she could to rectify the situation including remaking my subs and throwing in some chips and cookies to make me feel better about having to walk both times. She was very gracious even though I came in clearly upset. I feel bad because I neglected to get her name and she really did handle things well. I sincerely hope they fire Freddie. He is clearly not trustworthy enough to be in the store alone and he was obviously responsible for closing by himself that night. This location should be more aware when hiring and training associates.

Go here a lot normally during lunch and even on some days when there is a line it moves pretty fast. The employees are always in a good mood and want to make sure I am happy with my choices. I like the friendly feeling and will return.

I’ve been here several times, often in a hurry as it’s close to home.
I’m usually pleasantly surprised with the speed they get me through.
They’re not overpriced (the $ 5 foot-​long is actually $ 5, unlike in the Pearl District…)
The only con is that they don’t have (real) Swiss Cheese.
It’s has always been clean.
As I write this its late and I just stopped by for dinner, got a Spicy Italian, and everything was very fresh, made perfectly. Whomever they have closing is a pro.