Parkrose Hardware

I like this place. They are large local hardware store. They’re much bigger than an Ace or Corner hardware store with everything most of the large box stores have minus major lumber and construction materials.
This place is awesome with an easy layout and friendly staff. Sometime the wait at the registers is a little slow but they take good care of you when you are the once they are helping.

I rely on Parkrose Harware when, fairly often, I need a stable and really-​tall ladder. A Little Giant MXZ Model 17 (
) is what I need, can’t find anywhere else, and must not own. These cost more than $ 600, and are so hard to store. The daily rental cost is $ 40, and that is fair.
Know that one brings the ladder upright at shortest setting, and tilts upward leg by leg, upon the ladder; the reverse to take it down.
I sure wish I could post photos of jobs in process. You may imagine usage from the photo at the Little Giant web site.

This used to be a good hardware store with interesting stock staffed with men who were helpful and knowledgeable. It also used to be a part of Ace Hardware. Now it is no longer part of Ace Hardware, the stock is fairly mundane, and the helpful, knowledgeable men have been replaced with young people with poor attitudes and no knowledge. I just had TWO horrible customer service experiences there today in the space of about 20 minutes, and I am never going back. I used to love shopping at Parkrose Hardware, but the Parkrose Hardware I loved doesn’t exist anymore :(
I noticed that this store has primarily 4 to 5 star reviews before their acquisition by CNRG (thank you, Ethan S., for your enlightening post) and primarily 1 star reviews after the acquisition. It appears Parkrose Hardware is a shell of its former self, coasting along on its previous reputation, which won’t last much longer if many more people have experiences like mine.
If you want to go to a real Ace Hardware, Beaumont Hardware on NE 43^rd and Fremont isn’t very far away. If you want to go to a chain, the people at Orchard Supply on NE 40^th & Halsey are extremely friendly and OSH’s customer service is superb. But avoid this place with know-​nothing people working the floor and unhelpful, grumpy cashiers.

In the past, I shopped at Parkrose (instead of Home Depot or Lowes) because they are a local, neighborhood store which offers almost everything I need. That ended today, when I wasted an hour making a trip to the store to try finding something they advertised in their latest flyer (received 2 days ago). Three people tried to find this item (a work horse clamping table) until, finally, one of the store employees remembered that «a pallet of these arrived in September and no one has been able to locate any of them since». Its November and the ad just came out for these, so why are they even being advertised if they can’t locate them? Nice try at the bait-​and-​switch. You have permanently lost my business.

I bought a nearly 90 dollars worth of straps to help with a move. I ended up not using or opening them. I took them back and was refused a return because they are something called salvage. She told me that the original cashier had to have told me they weren’t returnable. She didn’t. Please print this on receipts if this is your policy. The manager then told me that if I wanted to get rid of them to have a garage sale. I’ve spent a lot of money at this store in the past. I’ll be searching out a new hardware for future needs.

I needed a new screen for a porch door. While Parkrose Hardware is a considerable distance from my home I decided to have them make it as they were recommended as having better quality and service than other manufacturers. While their selection of materials was good, their execution and customer service were far below average and completely outside of what I consider to be acceptable.
I made the trek to Parkrose Hardware with my existing screen. I told them that I needed a replacement of equal dimensions and with matching mounting holes. I chose the frame and screen material to be used. I was given a ticket noting these instructions/​selections and was told to leave the original screen as a template. So far, so good.
The first time that I went to pick up the new screen, I arrived to find it made from materials other than specified. I chose not to accept the incorrect product but rather to return another time to get what I ordered.
When I returned the second time, the new screen was taped, face to face, with the old screen and appeared correct. When I took it to the cash register to pay, no one had any idea of the price — it seems that the person who made the screen used incorrect part numbers when writing the ticket. It took the cashier 10 – 15 minutes of checking books, consulting managers and running to the back room to finally get a total and pay.
When I got home and separated the two screens, I found that the mounting holes had only been partially drilled through the frame. Obviously I needed complete holes to screw the screen into the door. Rather than make yet another trip to Parkrose, I simply took the screen to my local hardware and paid them to complete the drilling.
I called Parkrose to communicate my dissatisfaction. I was told that I needed to speak to a store manager and none were present. I called again the following day and was told the same. I was never contacted by a store manager. In both cases the acting manager to whom I spoke did offer apologies and broached the topic of a partial refund (amount unspecified and dependent on yet another trip into the store with the screen). I explained that my concern was not compensation but a desire to report this so that they could locate the problem and fix it. Neither acting manager seemed to know what to do with this and again referred me to the store manager.
While I appreciate the offer of compensation, I also realize that this is a quick and easy fix to placate a specific customer. It does not demonstrate a commitment to addressing the underlying cause. To do this, someone would have needed to understand the nature of the problem. Seeing that a store manager did not contact me and the acting managers showed no interest in the details of the situation, I have no belief that Parkrose Hardware will actually make any attempt to provide better goods or service in the future. I will not do business with them again.

I was hoping that it wouldn’t come to this, but they have forced my hand. I voluntarily terminated my employment at Parkrose Hardware, or as they are officially known, CNRG Parkrose Hardware (thats right folks, your favorite local hardware store is owned by a bunch of chumps from Mississippi) on July 14, 2015 after over 3 years of working there. Keep in mind I was very happy there for the first year or more, and when I first started it was a great company to be with, but sadly things changed when the company was bought by CNRG. First of all, their stock is garbage. Second, they have a bunch of Home Depot grown robots running their store who all have different agendas, don’t care what the other managers think, make a point of saying so, and fail to communicate with each other. Third of all, the average pay for CNRG is $ 13 an hour. I can’t think of anyone working there who isn’t a manager who is making close to that, which is pathetic considering that last time I checked it was much more expensive to live in Portland than where the other locations are. They treat their employees like garbage. Example, management wrote up someone for something that they did on their day off. The creepy managers text their employees with sexually suggestive messages. For my «exit interview» they gave me a survey to fill out and then gave it to everyone else and had a meeting about it. When the topic came up at said meeting they avoided it and said and I quote «people who have this much to complain about shouldn’t be working here.» I’m not the only one either, and i know this because other people showed me their surveys. Btw, they want to open a new store every year. Does that sound like your local hardware store, or just another Home Depot?

A perfect size store somewhere between your small neighborhood offering and Home Depot. I love just going to browse, there’s very little they don’t stock. I’m borderline on purchasing electric tools as the Big Box stores are hard to beat on price, but I’ve bought a few high end items without regret. Returns and parking are easy. And the soda selection is great.
About four years ago before the owner changes I did earn much better coupons, the current loyalty program isn’t nearly as good.
Most importantly, the staff is VERY knowledgeable and helpful! Tim, the guy in the window screen area, and the lady in the paint department are stellar.

My husband was not doing the ‘fix the screens’ which had been on his
‘honey-​do-​list’ for some time. So a friend told me about Parkrose Hardware, they have a screen guy who does only that, fix screens.
Not only am I thrilled to have found them but they finished the work in less time than previously quoted and called me to let me know.
They price was on the up side, but did I mention that they are done, and in my windows as I write this. They even hauled them out to my car for me.
Will do business again, worth the drive.

Super friendly staff willing to go beyond the call of duty to help you out with your projects. I drive out of my way to shop here because they have just about anything you want from a hardware store and they are willing to help you out.

We had a terrible experience here. We rented a bobcat for the weekend that didn’t work. This was the second time they rented us faulty equipment. When we told the staff at Parkrose hardware, they not only refused to refund our money but also became belligerent about the matter.

Simply the best hardware store in the area!!! Highly recommended!!!

I grew up just blocks away from Parkrose Hardware’s original smaller location (now torn-​down). Even as a kid, they treated me well, and showed genuine interest in my projects.
My first visit to Parkrose Hardware was almost 30 years ago.
Parkrose Hardware continues to be my goto location for screws, bolts, nuts, washers, and all kinds of plumbing and electrical parts. They’ve expanded a bit these days, but the staff continue to greet me with a smile — some of which I’ve seen around for longer than they probably realize. Their prices remain fair, their inventory continues to expand, and their non-​pushy and helpful attitudes keep me coming back.
Thanks again for bringing this level of services to the local area.

I can’t say I agree with all the negative reviews about incompetent employees. I was referred to Parkrose Hardware by the guys at Mr. Plywood for some fasteners I needed for a project. The knowledgeable staff at PH were awesome, so I’m not sure why so many people have complaints. I live a minute from the Mall 205 Home Depot, but it was worth my time and money to make a few trips to PH to get everything sorted for my project, and everyone I talked to there over the course of the project was super knowledgeable and attentive, and really put me at ease that what I was doing would work. And it did, thanks to them. I’ll continue to shop there — including some of the crap they have piled at the front of the store. I dig the place and I love the knowledge base.

Went back and once again it was just a sad experience. If I could give a fraction of a star I would.
So I went there to pick up a small assortment of things, some of which they had, however most they didn’t but that’s not the problem.
The problem was there need to sell stupid made in china crap in piles next to the entrance to the where you then need to wait in line. All a place like Parkrose really has going for it is knowledgeable staff and good products. They have gotten rid of a lot of smart folks and replace them with stupid teenagers, and they are starting to sell really cheap crap, some of which is in line with Harbor Freight.

I have been visiting Parkrose Hardware for many years. I have read some of the reviews recently and disagree totally. There have been many changes to this store over the last couple of years and what a difference. Larger selection, well organized displays and knowledgeable staff in all the departments. Most often someone greets you as you enter the store which is certainly a blessing compared to any Big Box store. Stihl equipment, Craftsmen tools, the fastener department and power tools are all great places to browse. Excellent selection in all these departments. The people do make a difference at Parkrose. They try to offer their best knowledge and if they don’t know the answer they can certainly find someone who does. Thanks for being the best hardware stores in PDX and the «Couv.
Dave P

Great hardware store with many hard to find parts. I love the new renovation too.

Parkrose transitioned from a True Value store around 2010, and the suggestive name did imply getting good service with reasonable cost. Now the Ace transition is complete and while a few of the exceptional employees made it through the transition (plumbing and fasteners), the new hires all seem to lack the gusto, the experience, and the know how to make this location shine above all choices in the city. Even in the tool time rentals the change has been rough. Confusion over what bits go with which ‘hammer, overcharges for returned untouched bits (never a problem with the other staff) and bickering among each other while they both ended up being misinformed really put a grey cloud over many past positive experiences with them.
Well as for as the rest of the effect; the stock remains unchanged except for a few more seasonals, and to look on the bright side– popcorn machine is never empty now; draw your own conclusions from that!

They likely have what you need. Great selection, about the best in Portland for a retail store.
Grab your ankles at the register though, and no, they’re not gonna kiss you first.

Can you say Curmudgeon?! Arghhhhh!!!
There’s one older guy there who seems to be the biggest offender!
I doubt you know who you are as you don’t seem terribly self aware… but here’s some advice I have for you…
When I (or anyone) tries to explain what I need, please don’t look at me like I’m speaking another language!!! Also, please don’t blow me off by sending me away with the wrong parts, time after time, only for me to find out when my handyman shows up, on the clock, and I have to pay for your mistakes! I won’t vent any further but please know I’m pissed off and I won’t be back, ever! Even if you are on my way to costco! PS. the manager’s a jerk too! I pity the women who have to work there!!!