Stream

Here is the letter I just finished writing to Stream.
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On Saturday, January 17, 2009, on my way back to the car after leaving Powell’s, my friend and I decided to check out your store.
I have recently purchased a new 46 inch, Sony Bravia and have been looking at setting up audio to go with it. As a film school graduate, I wanted to be sure to hire a professional company to make it perfect!
Sadly, Stream will not be that company. After entering your store and hearing the door bell go off in the back area, the gentleman sitting at the desk did not look up. The entire time we were in the store (about 5 minutes) the man was very focused on the computer screen.
My friend ran around checking stuff out and I stood and made sure I was visible. Not once did the man glance in our direction.
Other things that were wrong with the situation were made worse by his behavior.
*Store was dirty. Trash on the floor.
*Music was not censored (I was not offended but I am sure a family with a child would not want to hear the F-​word 3 times, very loudly)
All in all, as a customer experience expert for 7 years for a major wireless company, I feel my standards are high but this was one of the worst experiences I have had since moving to Portland.
I have shared my experience (out of general frustration) with many of my customers and coworkers and they have expressed similar issues with your store.
You have a great location and a great concept but if the service does not improve, I dont know how your business would survive.
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Just stay away… seriously. It totally ruined my day. The energy in there was horrid… I have never been treated so poorly … Shoot, I wasnt even treated at all!!!
*sigh* I wish I could give it less than 1 star… but seriously, this place was just awful.