Verizon Wireless

When you are good, you are good. I live all the way in the Suburb but none of Verizon stores have met my satisfaction, so I drove all the way to Downtown Portland, looked for parking, paid for parking in the rain. YEP!!! Felt 100% better. Everyone in this store is nice, professional and knowledgeable.
Seriously, just come to this location, get your issues fixed, get some yummy food at the food trucks and go home happy. :)

After getting crappy service from the Apple store, and being told that we had to pre-​reserve phones there, we stopped by this Verizon store to see if we could get a phone here. We were greeted immediately upon entering, and was told that they had a wait. They were very nice and offered to check if they had what we wanted in stock to prevent us from wasting our time if they didn’t. Luckily, everything we wanted was in stock so we put our names down and waited. The staff was sweet and even offered us bottled water while we waited. When we were finally helped, they were all extremely patient and helpful. They took their time with us and we left with our items completely satisfied. Next time I am in Portland, I will definitely come here to purchase my iPhone and avoid the Apple store.

We came in to start a new phone plan and port a line onto the account from AT&T. The customer service reps were great, the wait time was short, and the new iphone was delivered earlier than promised. Verizon was less expensive than AT&T and you get 6G instead of 5G of data. This was a no-​brainer.

Stopped in to upgrade this morning and was surprised with the excellent customer service. Everyone I talked to was really friendly and Evan who helped me was very knowledgable and helpful.
I will certainly be going back to this location in the future!

Worst customer service I have ever experienced. Don’t come here, it’ll make you want to change to Boost mobile.

Went into this store on Broadway after speaking with two technicians on the phone and visiting Samsung at Best Buy. My phone simply was not working and I was getting various answers. At this Verizon store on Broadway, Gerard greeted me and listened to what problems I was having. Within 10 minutes, he explained the problem and informed me that I simply needed a new phone. He quickly ordered a new one that would be delivered by tomorrow (I paid for expedited shipping). While there, I inquired about home phone service. Gerard informed me of some options and diligently calculated my savings if I were to change plans. He took it upon himself to seek out what savings I could obtain. Service was quick, professional and the problems were explained thoroughly. I highly appreciated Gerard’s efforts with taking his time to calculate savings for me.

Had a really good experience last night after losing my phone and then having problems with the replacement. Kelsey was terrific and not only helped me with my problem but made several improvements to my plan which will save me money in the end. Kudos and thanks.

Came in first thing in the morning and I was told at least at 20 minute wait. Not many customers in the store but several employees standing around doing nothing, the phone kept ringing and nobody would answer it. Never been impressed with this store. Always received sub-​par customer service.

I went in to the Verizon store to figure out why my phone wouldn’t recognize its charger. It was about 9:30am on a Tuesday. I was greeted immediately, waited a few minutes for an employee to finish up with a customer, and then had my problem solved basically immediately. The man who helped me, Robert, was super nice, and the security guy was hilarious and kind. I left the store with a functioning charger and a smile – not what you would expect for a Tuesday morning with phone problems. Thanks, guys!

I woke up the other morning and I dropped my phone for the last time. The screen broke and I couldn’t do anything with it. Eh, I had that Google Nexus 4 since 2012 and although I loved getting the new Android OS before most phones, over time it was getting slower and slower so it wasn’t even worth it anymore. I wanted something new. Something fresh. I was trying to decide between the iPhone 6 or the Samsung Galaxy S6. Either way, I didn’t know what to expect going into the Verizon store and trying to cancel T-​Mobile and get a good price.
I was greeted at the door by a security guard who put me on a waiting list. And then maybe about 5 minutes goes by and Rashad Hoyt comes over to help me out. In a nutshell; he was extremely helpful, knowledgeable about the products, he knew exactly what kinds of deals were going on, prices on everything, how the discounts work, he knew it all. He was really good at making me feel like the transition would take a few minutes and that he’d take care of everything. I decided to go with the iPhone 6 Plus after checking out his and the one on display.
I only had to walk over to the T-​Mobile store because I didn’t have my account number and pin number, but luckily it was around the corner. I realized I made the right decision when I went into the T-​Mobile store and they were really just, «meh. sorry to see you go. You’ve been paying too much on your bill for the last couple of years, we could get you a cheaper one.» Haha, no thanks.
I walked back over to Rashad, got my phone, all kinds of discounts, a new case, a new charger, and $ 300 off an iPad Mini 3!
I’m stoked to be on a new carrier, with no contract, and new phone and a rep who is down to help whenever I need it. I highly suggest going through Rashad if you ever go to this Verizon store.

I was nervous going to this store because there were so many negative reviews from awhile back, but it turns out that I had a wonderful experience here! There were plenty of people on staff and they were all rotating so there was always a «greeter» who checked people in right away and plenty of staff helping customers to keep things moving smoothly. The greeters were able to answer a few questions between checking people in, and even offered a few tidbits of needed advice when they had a moment. I went in at a little after 5pm on a Friday and barely waited 5 minutes before I was helped. Nick was awesome! He spent about an hour with me helping go through all the possible options for phone upgrades, service renewal, adding a tablet to my service, and much more! I almost felt badly that he had to put up with me for so long! But he was very kind and seemed to actually enjoy helping answer my questions and guide me in the right direction for my current needs. I ended up staying with my current plan and phone (I hope Nick gets credit for being awesome and doesn’t just work on commission!). I did update my screen protector (which Nick very carefully and wonderfully replaced for me) and left feeling much more knowledgable about my options for renewal and upgrades. I have about 8 months until I am ready for an upgrade and I will definitely return to this store for their help. Thank you Nick and staff! See you soon!

I stopped by to look at phones. I told the folks they didnt need to help me since I just wanted to browse and would be getting the phone through my company. The lady said she’d still add me and someone would come by and see if I had any questions. Nick, one of the sales guys working on Monday, January 26^th, stopped by and asked if I had any questions. I had a couple that he was able to answer with no problem. Very helpful! Overall, my experience was great. No problems.
Sorry to hear other people have a bad experience, but mine was excellent. Maybe some advice would be to do your research beforehand, know which phones you wanna look at. This will make things smoother and make you less of a sales target.

I went in to buy a new phone. A nice guy at the door took my info and told me to wait and someone would be with me shortly. It didn’t seem that busy. I waited for about 20 – 25 minutes and watched a bunch of employees sit around and make small talk.
Nobody ever checked on me or followed up, so I left. Guess I will spend my money at one of the many other Verizon retail stores in the area.

Verizon is a waste of time. We spent over and hour in the Verizon store today waiting to activate a jet pack wifi hotspot. We finally got it set up and then when we left it didn’t work. Pointless.

definitely felt ripped off being here and I was there for almost 3 hours. Sold a case that I didn’t wan to buy but I was told «other ones from amazon would eventually ruin my phone» which is BS and I am embarrassed I even fell for that. They only care about the $ not at all about the customer

Once upon a time there was a place so evil that people were scared to even say it’s name. This place contained people who looked normal and seemed friendly, but alas it was all make believe. In reality, it turned out to be a giant fraud factory, churning out lies and deception and shoving them down the throats of the innocent villagers. It is a sad, sad, tale where customers are lost and nobody cares.
I agree with most other reviews here, avoid this store if at all possible. I’ve been a Verizon customer for 15 years and will continue because the coverage is great.
BUT, I will go back to doing business online. I’ve always had a good experience with my online purchases.
One day I decided to upgrade my phone and while I was downtown, I thought I would swing by the Verizon store on Broadway. At the store, I was told that in order to get a certain loyalty plan that I had to buy a Home Phone Connect kit for $ 20 per month. After telling them multiple times that I wouldn’t use it, they just kept telling me it would still be cheaper than what I’m paying now so I went ahead and got it even though I knew it would sit in the box.
The next day while on the phone with Verizon the rep informed me that none of what occurred in the store was true. He recommended that I take it back and have them cancel the Home Phone Connect contract since you 14 days to do it. I did this and it was the worst customer service experience of my life.
I’m not a lawyer, but that has got to be beyond aggressive selling and into the fraud department. I’m pretty sure you can’t lie about having to buy one product to get another product when that isn’t the case.
I also did my research and found a regional VP in Seattle to complain to. They did call me several times to followup and apologized for the incident. No idea if they’ll go after the store or not.
I would say this fairly tale didn’t end so good. Thanks a lot Verizon.

Two years ago I visited this store hoping to get feedback on a good Android phone for my then-​boyfriend as a surprise birthday gift. This is Portland, so I won’t complain about the pouring rain I had walk through to get to this Verizon location, nor will I complain about their inconvenient hours. I will, however, complain about the service I received once I walked in.
A salesman greeted me as soon as I walked in the door, great. His attitude, however, left a lot to be desired. Once I told him I was not a Verizon account holder, looking to buy a phone for someone who was, he quite literally sneered at me and suggested that I «run along» and bring my «boyfriend» back with me so he could speak to someone relevant.
I didn’t even have time to dry off before being verbally ejected from this Verizon location. But all ended well. I found my boyfriend’s gift for $ 100 less on Verizon’s own website, and they even threw in a free extended battery and free shipping. He LOVED it and declared it the best present he’s ever received.
Guess what, disgruntled, patronizing Verizon salesman? That «boyfriend» of mine you so disdained is now my HUSBAND, and he is due for a phone upgrade… but we will definitely NOT be returning to this location to get it. And I’m honestly not at all sad you missed out on the commission for two phones.

Pretty Much a hit and miss.
I just ordered internet service through them-​Comcast by walking in the store. Got information and was very skeptical, clerk said either pay for tech. to come out and set up or do it yourself (no charge). I selected the DIY. But then, seemed to sneak, maybe not purposefully, a 24.95 install fee. Claimed it would be credited after I reminded him how the conversation went. It’s boring, I know, but you have to look out for yourself.
Butch has given solid service. Don’t know if he still works there.
Verizon Wireless is a good product and everytime I’ve called their tech. help or 800 # they have been very helpful.
This store can be good or bad. Luckily, good lately.

Corporate phone stores pride themselves in providing excellent customer service. However, this VW store was far from it.
Being the clumsy person that I am, I always have phone trouble based on whether I drop my iPhone 4 or accidentally get it wet and have technical issues that are hard to fix and sometimes vague.
However, I had found this conveniently located VW store to stop by after having some speaker issues with my iPhone4. Because I was on vacation with my family, it was already stressful enough to not have a working phone. I was greeted by a less-​than friendly woman who looked as if she was assigned to schedule certain customer service appointments with various walk-​ins.
1) She seemed completely disinterested in my problem, as I was a younger female coming in with my mother to figure out what I could do about a phone that couldn’t transmit calls through the earpiece fluidly.
2) After explaining to her that I couldn’t hear callers when I received calls from the other party, she took one look at my phone, sees my cracked screen (which had nothing to do with the problem I had presented) and rolled her eyes. She clearly assumed I was this spoiled daughter coming in trying to ween her way into getting a new phone.
3) She does nothing to spend time testing the speakers, offering tips to reboot or provide other options than to HAVE to purchase a completely new phone (my upgrade wasn’t ready).
After clearly showing that I was pretty upset and flustered, she looks at me with her utmost attempted earnesty and just stares at me, not really sure what exactly she wanted me to say. Isn’t customer service supposed to be putting the customer first?
Why should I feel that I was demeaned and almost not worth their time? This establishment needs to do a better job at screening and selecting their employees because this lady was NOT cut out for her job.

iPad2 vs. iPhone 4S?
That was my question yesterday as my Son and I wandered into this Verizon Wireless after an early Dinner. I was immediately helped and Gayle’s Verizon account information was accessed quickly. The person helping me was very nice and offered some reasonable suggestions if I were to buy an iPhone 4S and put it on my Wife’s account.
However, the answer actually tipped the balance to the iPad2. The extra monthly phone bill would be around $ 55 and under Gayle’s plan, I could data «slave» a Wi-​Fi only iPad2 for «Free». That’s a bit dear, as the only difference for me would be my limited desire to Text.