The Dr. Martens Store

What a great staff super helpful and friendly. Huge selection of shoes and boots. Cool funky store. Need new Docs? Go here

What a great expiriance! I purchased my daughters 1^st pair of docs for xmas. Shes going to be so happy when she opends this box and finds out whats inside. Shipping was super fast and the boots were packed in
vary impressed!

Terrible customer service and shoes were subpar quality– I’ve been a customer for decades and am very disappointed w doc martens at this point.

The Bride and I went shopping at Dr. Martens yesterday just to try it out while on vacation. Great shoes AND service. Might not have purchased this time, but for the personable, thoughtful and attentive service of Mariah and the Store Manager Jennifer. It took a while to find the right style and fit — and they were helpful and engaging. Mariah even provided a couple of great suggestions about where to eat and shop while in Portland. The Bride would say that I’m not always easy to please when it comes to service, but I do want to acknowledge it when I see it — so thanks to Mariah and Jennifer.

The staff is great here!
I’m a little fussy and exacting, and I took my sweet time dropping 130 on a pair of boots, but that’s understandable. Once they realized I wasn’t dropping in to try everything on and buy nothing the staff was amazing, friendly and a font of information.
I was a little disappointed at a few shows being out of selection, but that’s not the fault of this establishment and they did their best to find me what I wanted. I love my new boots and enjoy them thoroughly.

I came here to replace a bootlace that had snapped in the line of duty. The clerk who attended to me instantly found the right lace when I showed her the boot, took out the old one, and laced it up with a new one. When she asked me how old the boots were, I told her that I bought them in December. Surprised that the lace had snapped, she refused to charge me for the replacement at all, despite my offer to pay. Not that a bootlace is an expensive item, but still, that’s courtesy! I don’t anticipate myself needing another pair of boots anytime soon, but I’ll definitely be back here to buy laces and anything else I might wind up needing to care for them properly.
By the way, if you’re looking for a new pair of Docs, this store sells the classic ones stamped «Made in England» as well as the newer ones that are produced elsewhere out of different leather. Especially since the UK sizes differ from ours and don’t have an exact equivalence, I’d definitely recommend coming by here to try a pair on before buying one of the Real McCoys. Ask the clerks for guidance – they’ll do good by you.

Worst customer service I have ever experienced! Shoes not in stock. They will order them and call me when they come in within the next week or two. Two weeks pass. Nothing. I call back. Not sure what is going on or where they are at. Not in the store. Would I like to buy the black ones? NO! Give it another week. Nothing. Call back two weeks later. They are online, but my company is paying for them in store only. No reimbursement. They still don’t know where they are at. Give it a week. Three weeks later, no phone calls, no ideas, nothing. Worst customer service I have ever experienced. I will not go back even if my company is paying for them. Terrible! No way should it take close to two months for a pair of shoes to come in and no apologies.
UPDATE:
OK, so after two months I receive a phone call from the store. Dave leaves a message and apologizes profusely for the delay in getting the shoes. He informs me the sales staff has been replaced and the shoes would be available for me. I would be able to pick them up at my convenience if I am still interested. They would be placed on a permanent hold in reserve for me. I accept the apology. Still, I am leery about returning and am not sure I am interested anymore. I give it a couple of weeks and decide to drop in and see if things have truly changed.
WOW! I am immediately greeted as I walk in the door by not one, but two sales reps without mentioning anything about the previous experience. Mark asks if there is anything he can help me with and the woman I encounter has my shoes after I let her know I have a pair waiting for me. It was a night and day difference! I was impressed and let them know.
So I am upgrading my review. I have to hand it to them. They recognized they had an issue, corrected it, and made it right by the customer. They even gave me a discount of 25 percent so I bought an additional pair of shoes. It did take a couple of months, but I give them credit and will probably return again. In the end, great customer service!

This store is awesome. A knowledgeable employee named David helped me out… I showed him my pair of boots that were ripping on the seam to see if they were repairable. Unfortunately they weren’t, but he offered me a free pair in exhange for my beat up docs. Super nice of him! I will definitely continue to be a loyal doc martens fan/​customer.

I’ve always wanted a pair of Doc Martin boots so while in downtown walked in this store with my friend and took a look at their shoes. The staff is very inattentive and didn’t seem to care we were looking at shoes in the $ 120 and up range. They did not offer to help me and when my friend asked for a shoe horn to help me get the boots on we were told they didn’t have any. I managed to get the boots on and decided to buy them but no thanks whatsoever to the staff who deigned to take my money. So far no review of the footwear but next time I’ll shop online and save being ignored. I’d rather deal with a computer than these people.

Excellent experience. The people that work here are very helpful and knowledgeable and the products are top notch. The last pair of Docs I had lasted a solid 8 years with every day use. The price is a little high, but it is worth it for the comfort and quality of their stuff. This particular store probably had the nicest, most helpful employees I’ve ever dealt with at a shoe store. Thanks. Highly recommend.

Normally my experience is great. But today it was awful. The first sales person didn’t want to be at work today, not much effort was put forth to help with shoe sale… however the second person was so incredibly condescending to me, speaking like I was beneath him and disturbing him for asking a question. I went planning on spending about 250 for boots. I will now give my commission and sales to someone I’m not disturbing by asking questions about the product that
They are selling… heroin sheik sales guy listen… figuring out the cost with my companies discout is your job. Dont tell me you don’t want to do the math unless im for sure going to buy it, I also don’t need a breakdown of what discontinued meant… I was mearly asking if I might find them somewhere else that you knew of.

Great store but not just shoes. It’s a museum to the punk mod and suede head culture. They have autographed boots and a sweet Lambretta. Not thr cheapest boot out there but well worth saving up for.

I went into the store today with cash in my wallet fully intending to buy a pair of Docs. I don’t need a lot of help, I can put the shoes on myself and I know, basically, what I want. I’ve owned many pairs of these shoes before, so I don’t need to be sold on the product. The problem was that I could not seem to actually purchase a pair. The staff — I am guessing they were the staff — totally ignored me. I stood around trying to act like maybe I wanted to spend a decent amount of money on a pair of shoes — nothing. Two people were unloading boxes and I got the impression that was all they were there to do. I eventually left because I started to feel silly just standing around in a shoe store. I don’t know how you are supposed to purchase shoes in this store, I think I’m doing it wrong.

Great customer service. Callie, one of the girls who works there, was very knowledgeable and helpful. Great quality shoes. They are expensive, but you will get many years of wear out of them.

This potential review has been staring me in the face for hours. I just don’t know what to say about Dr. Martens. They have cute shoes. They have especially cute children’s shoes. Apparently they don’t have sales on their children’s shoes in the store but sometimes online they do.
I’ve been in here twice and never seen anything I HAD to have, let alone even want to try on. Maybe it’s just not my style. Some of the heels look really awesome. The associates have always been quick to provide a greeting and to answer questions.
Worth checking out, especially since it’s a pretty convient location and they have their own parking lot.

Did you know there are doc marten high heels? In my opinion, a great match of comfy and fancy. This shop is a great place to check out all of the quirky options from the brand.
Service was good: not pushy, but quick to pull out sizes to try on. Sadly, no half-​sizes are offered, so I couldn’t find the right fit for me. If I’m going to spend $ 150 on shoes, i’ll want them to be perfect.
This is the only location I’ve been to, but I wish there was one close to where I live. I’ve owned enough Doc’s to know the quality is worth the cost.

I’ve been a loyal Doc Marten customer for years, and I always highly recommend their shoes to all my friends. While in Portland, I was wearing my BCBG boots and they were wearing and tearing with all the walking I was doing in the city. My fiancé decided to get me new boots while we were in Portland and we stumbled into a Dr. Marten store 15 minutes before their closing time. The staff was so helpful and did not rush us at all. I tried on three different shoes, and a few sizes in each. I finally found a pair that I liked and wore then right out of the store. My fiancé even replaced his boots with some fresh laces while we were there.
I was really happy with the great service I received, and my new boots look super fly. They take some time to break-​in but once I get past the blistering, these shoes will last me for years!

I can honestly say that I had never been in a Doc Martens store. Or maybe I just don’t remember ever going to one. I was just here to dream. I have never owned a pair of Docs, but I’ve always wanted to. I just can never see spending that much for a pair of kickers like them. I still admire the hell out of them though.
I never realized there were so many styles of Docs. I knew about all the various colors, but not the patterned ones. They even have kids pairs, toddlers pairs and dress shoes. Never knew that. I did find a pair of boots that if I should ever have the cash to get them, I will. Black on black houndstooth pattern. Frickin’ sweet. They even still have steel toe boots. I had thought they discontinued those years ago. Guess I was wrong. The dress shoes for men were actually on par with what you’d normally pay for a decent pair of dress shoes. The rest of the prices around the store were what you would expect of Docs. Not cheap.
Cool store and informative staff. I really want to go back.

In this medium sized boutique with inviting window and show room displays, find everything from classic docs to trendy bootie-​heels and loafer heels for women (that yes, can be fashionably worn in the office). The staff at this location were helpful but didn’t follow me around or make me feel pressured. Aside from their traditional grunge style lace up combat boot or high top boot, find modern boots too (think Frye style), stripes, flowers, patent and other fun prints.
Doc Martens will last you a lifetime, which in my opinion makes them worth the price. I have friends who still have their’s from 1994 and going strong.
They also have bags and purses available! I can’t wait to go back for a pair of new shoes.
Corner of sw 10^th and Burnside in downtown Portland across the street from Powell’s books. Parking is slim to none.

What great customer service!
The girl who helped us answered all of our questions and actually saved us from coming back! We needed some steel toed work shoes for my boyfriend and we had looked online at the different styles. We were going to buy one style then she told us they were not work certified. Her knowledge saved us over $ 100!
Thank you