Jiffy Lube

The quickest service I’ve ever received at a Jiffy Lube. I forget the name of the gentleman who went over everything and accepted my payment but he was awesome. Didn’t try to oversell and was friendly (not in the creepy flirty way most Jiffy Lube employees are). I was in and out in a matter of minutes.

This was my first time going to Jiffy Lube. I only went because I found myself with a coupon for a $ 16.99 conventional oil change. I put a blend in my car but the guys ended up giving me the equivalent discount. Awesome!
As a usual Oil Can Henry’s customer, I was expecting to stay in my car, but here you get out and wait in the waiting room. The waiting room has hot coffee and a tv. I was a little disappointed to find all the coffee was empty but the NFL Playoffs on TV made up for it.
About half way through the oil change I was called up to the payment window where the gentleman walked me through all the things they were doing: window washes, vacuuming, setting tire pressure correctly, etc. He was very helpful and when I had a question about the coolant level, he went right out to check it. I was impressed.
The only «complaint» I had, was the employee who helped me at the window was talking about how busy it was (2 – 3 cars in line) and it came off in a slightly negative tone. He said it usually isn’t busy at all so they don’t have to worry about taking their regular breaks ever 4 – 5 hours because well, they weren’t really working. But now it was SO busy that they weren’t taking any breaks. Maybe he was exaggerating and maybe there is no stock in this at all, but if it is true I think it looks like a sign of poor management and they should look into working it out. At the very least, maybe don’t complain to customers who are avid Unilocalers?

Went in with $ 25 coupon for oil change, then they start tacking on additional fees, $ 5.50 oil filter disposal, $ 4.50 for «extra quarter of oil»
Then said it would be $ 60 altogether because I need synthetic blend. So now the bill would be about $ 70.
When I said I’ll take it elsewhere (they already had my car and were doing checks of systems to charge me more) I requested they stop. When the technician pulled my car out and handed me my keys he said, «your drivers side rear tire only had 5 lbs pressure and that I needed to get that filled.»
I said, «you really didn’t fill it ?» He shrugged and walked away. Leaving me to drive away with a deflated tire that is dangerous.
I went to Firestone on 99 in Tigard, paid $ 24.40 for synthetic oil blend, no extra fees, done in half hour, no appointment. Safety check, filled air pressure in all tires and warned me about what to be looking for in upcoming service needed in future. They have my business for sure. Jiffy Lube was rude, hustled me for more than coupon price tacked on hidden charges and sent me away with flat tire? I wonder if they deflated it?

After writing my last review two days ago, Director of Operations, Troy G., contacted me. He arranged for me to go to another Jiffy Lube location (closer to home at Lake Oswego — Boones Ferry) to have a service component re-​performance. My car windows were washed again and my floors were vacuumed this time around. I was very pleased with the service and even more pleased that Troy had contacted me to make things right. I respect that kind of customer service and will continue to be a Jiffy Lube patron.

I paid for the Signature oil change which includes all fluid being topped off. When I arrived home I double checked and nothing had been filled, washer fluid and coolant tank was totally empty. Took vehicle back, they fill fluids as I watch this time to make sure and the asst manager takes off a whole $ 10. Worst part is I get home the second time, look under the vehicle and there is a stream of oil coming from the drain plug-​they did not tighten the oil plug.
This place is horrible, the techs cannot be trusted with even the most basic tasks on a car.
Never go here unless you want to be ripped off and have a puddle of oil on your driveway.

With parts and labor I’m going to be out close to $ 100.00. Corporate told me that since its a franchise that I have to contact them. I called 5 times today and nobody answered! The managers at this location are awful! They wanted to inspect my car today but never called me back to come over to my house and now refuse to come to my work. I’ve already been inconvenienced enough!

Um, never again. Been going a few years to this one just because it’s convenient. The guy today was trying to sell me more stuff, as usual. I knew exactly what I needed though. He lied about what one of the service codes meant. Hilarious! Checked my iPhone to confirm the codes and he backtracked. Then he showed me what the costs would be for the two items I needed. After they were done, he showed me the bill and it was higher than he quoted. I told him to reduce it to what he quoted, and he did. As I rolled away, I noticed they didn’t vacuum the carpets, so of course I’m wondering if they topped off the fluids. Left a bad taste in my mouth.

Liar liar pants on fire! Told me I needed things done to maintain my warranty, even pointed to the computer monitor to justify his claim. Tried to turn a simple oil change into a $ 375 job, all based on lies. I consulted my owners manual and the BS dude was feeding wasn’t even close to the truth. Sad thing is someone like my Mom would have fallen for it.
Then they got me all caught up in a scheme to scam my insurance company for barely visible partial thickness windshield chips. Total con artists.
Now I wonder if they even did the stuff for which I paid, as they are obviously dishonest and would screw over anyone for a buck.

Pulled in for an oil change and headlamp bulb replacement. Paid for both. Two hours later noticed that the bulb had not been replaced. How long might I have driven before noticing? Went back and bulb was replaced. These guys are incompetent or worse. Watch out!

Amazing service from these folks today. Rolled right in, oil change was smooth and easy like always. Had a problem with a headlight that they were able to fix without charge. They also noticed a Blake line that was hanging lower than it should and they were able to repair that as well. I always feel like Jiffy Lube cares, today was above and beyond the normal care. Keep up the great work Jiffy Lube.

Fast and friendly. Great deals and quick service.

It’s like having a Nascar pit crew do your oil change. Price was as advertised and I can’t imagine why I would do it myself. So fast. Thank you

I’m finally done with Jiffy Lube! and all these bait and switch car business. I have been going here for years and have been putting up with all of the added services they try to sell you at an elevated price. Most of which I don’t need. The problem I have with these type of businesses is that they don’t ever tell you the truth when your car is functioning correctly. There is always a problem with the air filter and there is always a problem with the brake fluid and there is always a problem with the engine oil that needs to be cleaned. At this particular Jiffy Lube they have become more aggressive and if you don’t buy any of their added services their rude. It’s 30 bucks now anyways so I think it’s time to take my car to a real mechanic.

Their service is friendly, attentive and quick. Exactly what is required when dealing with anything auto. Not too pushy w extras either

Easy as can be.

The most generous way I could describe the service: incompetent. I had to bring my car back twice on the day of service because they had failed to secure the lower engine cover and it was literally hanging by one screw and scraping on the pavement. Both times I brought it back it seemed as if they could not figure out how to put back together the very thing they had taken apart… like they had never worked on a VW/​Audi before. They lost (or more likely broke) several of the retaining fasteners which cost me $ 45 to replace. But that’s not the worst part… several weeks later I started noticing oil drips on my garage floor. I took the car to my normal repair shop. They informed me that Jiffy Lube had failed to replace the oil pressure seal on on the drain plug leading to an oil leak that had drained out nearly 2 quarts in less than 1000 miles. That was another $ 60 to repair.
Cost of oil change = $ 66. Cost to repair damage caused by Jiffy Lube = $ 105. Sound like a good deal to you?

OK so I got my oil changed. Nothing weird happened… everything went fine. The price was good. I can not complain about it. Staff was friendly and my truck got vacuumed.
I did have some issues with the amount of e mails I received after the service.
The owner contacted me and said I should have only received one e mail and was concerned his e mail system sent me extra by mistake. I appreciate an attentive owner. You will get a solid oil change at a good price from an owner who cares about his business. well from his staff.

It was a cold rainy morning, even if it was a warm sunny afternoon I still wouldn’t want to change my own oil. I normally go to Oil Can Henrys up the street but today the $ 19.99 sign out front got the best of me and I had to stop and give them a try.
I wouldn’t say they are kids but they are younger adults working there, looks like a good stepping stone for them in one form or another. Clean, professional, very quick oil change.
Yes they «offered» the normal premium service, the same as the other quickie oil change places but that’s par for the course. Just tell them «no thanks» no matter how good of a deal it sounds and just get the $ 19.99 oil change.
The only complaint if you can call it that is the small waiting room while I had to listen to some guy with a two dollar suit and a Bluetooth talking to an imaginary person on the other end. Good thing they were fast at the oil changes.

Payed $ 125 for coolant flush, and found out the next day that their flush failed completely, and they were clueless to the fact. I don’t know if the system was plugged or their equipment was faulty, but the NEXT DAY I replaced a part that required opening the cooling system, and it was filled with WATER. PLAIN WATER.
I can’t believe they did it on purpose, which in my mind leaves incompetence. These kids don’t know what they are doing. THey attach a machine, push a button, and have no experience to know if anything is amiss, or if their machinery performed properly.
If you want a $ 19 oil change, go for it… if you want anything else done, take it to a real mechanic — someone who knows what they are doing.

I always hate these kind of quick lube places, however, I was swayed by their 19.99 banner. What could I do? I thought I should try it.
I hesitated at the entrance for them to point me into the proper lane. I go to the left lane (which the line is longer) as they direct me. I just turn off the engine and someone else waves me over to the right lane.
Then I’m asked if I want to wait in the car. Yes, I say. They say we will vacuum if you get out. So, I get out and stand outside (relatively nice that day). As yet a third guy gets out and moves my car back to the right lane.
This is already driving me crazy as we’ve done nothing but move this thing back and forth with no results and this is not instilling confidence.
They finally get me up to where they are changing the oil. I was relieved to note that they did not ask my name, address, phone number for their records nor did they try to badger me to buy air filters, etc.
A guy with the name «Kid» on his shirt washed my front window and said there was something on there he couldn’t get off of it. When I got home I discovered it was some sort of oil product which I know wasn’t on there before because it was right where I always look. The next day, I took it to the car wash to get it cleaned off. I think they drug something greasy across the window.
As far as I know they did a good job. I haven’t had any problems since I left there. I’ve heard many problems with various quick lube business because of the minimum wage staff they hire, however, this seemed fine. They were very polite and quick.