Hyatt Place Portland Airport Cascade Station

As a Hyatt gold member I was pretty disappointed about my stay. The hotel is new so I’ll say the rooms are nice and the lobby is modern which is appreciated. However, 2 major issues caused the 2 star review.
1. The internet speed was ludicrously slow
2. My towel had what appeared to be blood on it. This was disgusting and shocking to be honest.
I alerted the staff but wasn’t really given any response. Only that they would «look into it»

First be aware this hotel is pretty far from Downtown Portland – about a 20 minute Über ride. Initially looking at the map and being a walker (recently moved to SF from New York and walk pretty much everywhere) I thought I could get a nice walk in, but you have to get on a freeway to go from here to Downtown. If you’re okay with that, note the hotel looks a lot better online than it does in person. They did appear to be remodeling during my stay (as a result the pool and gym were closed which I would have loved to know before booking), but the common spaces were a bit dingy. I’m giving it 3 stars though because the room itself was a nice size, clean and comfortable. Not an awful place to spend a night, but I’d definitely look into other options first.

Undergoing renovations this is a great hotel to stay in, especially for short stays in Portland when traveling in/​out by plane.
The hotel is less than 5 minutes from the airport and has parking spaces behind the building. Comfortable, typical Hyatt Place rooms (read extended stay style) with a friendly staff, free breakfast and a soon to be remodeled interior (just in time for the world indoor track champjonships perhaps) make this a hotel to return to and call home.
If there is a negative it is a slow wifi connection. But with no cost, why quibble? There’s a lot to like here, (like rhe quick and easy access to downtown), and we’ll be back!

Easy shuttle from the airport. Super friendly staff. Nicely appointed room. Clean and comfortable room. Great bed. Awesome breakfast sandwich. I would stay here again.

First time staying here and I think my dad made a great decision! This Hyatt location is near the airport so beware on weekdays, traffic getting back to your hotel will be a nightmare. This hotel comes with a swimming pool, a small gym and free complimentary breakfast!
The gym itself is enough for any gym rats to get by. They offer free water and headphones as well at the gym. The gym itself requires your keycard but once inside, you can see 2 treadmills and 2 ellipticals. The gym also has on adjustable bench and a rack of weights from 10lb to 80? lbs. In my opinion, I was just happy enough that the gym here had weights. There are also some yoga mats and yoga balls for people to do some other workout routines.
The breakfast here is like any other hotel/​motel were the chefs don’t actually cook anything. The seating for breakfast is nice and there are plenty of tables for people. Breakfast usually includes the typically oatmeal, yogurts, cereal, variety of milk and juice/​OJ, coffee, a toaster and some hot dish (eggs, french toast, pancakes, hot English muffins etc) I wouldn’t say that breakfast food here is amazing, but hey, you at least save yourself another meal and some $$$.
I especially loved the location of this Hyatt. Not because it is near the airport, but because there are SO many stores around the hotel. Across the street are shopping centers that have popular stores and food chains like Chiptole, Panda Express, Wings Stop, Target, Best Buy, Marshalls etc. It is quick and easy to get small travelling stuff while staying at this hotel.
My room itself was big and provided enough room for my big family. The room includes a plasma TV, fridge, desk and ample space for everything. There is free wifi but the connection is not the best. I was still able to go online for maybe 80% of the time, so not bad for free wifi.
I would stay here again!

This is a great location. The hotel is undergoing some renovations and I believe we received one of the updated rooms. Décor is nice. Problem is that we (husband and I) are here for 5 nights. NO STORAGE. A «closet» exists if you are a contortionist. Drawers: hah! Maybe for an afternoon stay. Obviously, this hotel does not want guests more than overnight. And very thin walls.

Giving the noisiest room to a person who specifically wrote in the request a ‘quiet room away from any source of noise’ is just downright spiteful. The room sits right next to a fan/​ventilator of the whole building makes the room vibrates in certain spots. Wearing a noise cancelling headset is the only way I can sleep. Actually, even that is hard since am writing this at this hour now.
Landed pretty early (8:30am) at PDX on XMas eve and went straight to the hotel to check in. A tallish woman who manned the front desk in the morning said rooms were not ready since housekeeping arrived an hour before and that I will be notified by phone when it was ready. Which was fine since it was barely 9am. Except the room was pretty darn horrible in terms of noise level.
The person who helped me check in in the afternoon was nice. Gave me amenities and tips on when and whereabouts.
The room though is just unbearable. There was no body lotion in room. Am booked for another night in 2 days but seriously considering a different place down the street. This is one time a brand loyalty to Hyatt is not payong off.

Given that the hotel presents itself as a nicer hotel, and not a cheap motel to spend the night, I guess I do have higher expectations. I wouldn’t stay here again, at any price more than a steal. I would likely go with the Residence Inn, just down the street, which has apartment-​like suites.
It is unfortunate that this particular location has management issues, which I believe result in lost business, and disgruntled customers, and prevent me from giving this location a positive review. Furthermore, billing errors, poor communication of room charges, poor communication of billing rates, and a general unwillingness to remedy mistakes in charges make for an unpleasant aftertaste.
That being said, if you have lots of money to spend, and would rather not stay at a classier, more spacious hotel nearby, by all means book a night, or two!

I’m a Hyatt guy and Portland unfortunately doesn’t have a ton of Hyatt hotels. Stayed here while in town for business last week. It’s a no frills place (like other Hyatt Place hotels). Service was friendly, wifi was fast. I really like the Cascade Station area since it is close to some retail and so close to the airport. Would stay here again.

Really great for what it is: A well-​appointed, standard and easy place to stay by the airport.
The room was fine. The staff were nice. WiFi and breakfast were free. The location was convenient. What’s not to like?

We’ve stayed here a few times and always have a good experience. It’s a little off the beaten path, but not that bad to get to/​from downtown. It’s near the Cascade Station public transportation stop if one didn’t want to make the drive downtown.
It’s also located near IKEA, along with a number of other stores (Target, Home Goods, Banana Republic Outlet, DSW Shoes) for a little shopping fix.
There are also several mostly chain restaurant options nearby – easy to walk to.
It’s been a convenient spot for us as we pass through Portland.

Great rooms and service! I live in hotels and this is one of my favorites now. A mistake was made on my bill, but they quickly fixed that.

If you want California Rolls in different varieties, Salmon that looks like Tuna and all hot items cold, this is the place to go.

We stay at Hyatt Place multiple times a month. Aesthetically this one looks the same and seems to be in great shape.
We had an extra traveler with us and he made the (dangerous) decision to sleep on the sofa bed pull out. When he woke up in the morning his leg was scratched and bleeding. We let the front desk know and asked if they could change out the crappy mattress or at least put some kind of topper on it. They gave an empty apology and said they would take care of it.
When we got back to our room we had a note from their engineer saying they couldn’t find a spring popping out (not sure which one wasn’t popping out) and to come talk to them if we need further assistant (as though they had actually done anything)
Best part was they just balled up the bloody bed sheet for him to use again tonight.
Stay classy Portland Hyatt Place.

Everything here was a great experience. When i walked in i was greeted by a smile and a hello. I checked in, grabbed a coffee and headed up to my room. the room was spotless, and didn’t have that just finished cleaning smell to it at all. I had a issue with my AC when i was there. Josh came by and got it working again (user error). when my stay was over i had a surprisingly tasty breakfast, and check-​out was simple. I will Gladly stay at any Hyatt hotels anywhere as long as they are run like this one.

We chose this place because of the reviews and the area that it was in. It was close to the airport and still surrounded by places that we could stop by if we decided to grab a bite to eat nearby. It’s in quiet area and the hotel itself was very quiet.
When I walked inside to check in, I was confused for a second because the check in station shares the same counter as the bar and where they sell snacks. I looked around for a bit and then finally someone asked me if I needed help. I said I was checking in and she gave me some options on rooms. I chose the first floor since they had something available. Checking in was fast and easy.
The room was very spacious. It had a couch, desk with a chair for work, mini fridge, closet, good size TV and 2 queen beds. The room was clean and cozy. The rooms were cleaned daily and made like new.
Overall we had a great stay here. Staff were friendly and helpful. Our kids liked it so much, they asked us if we could stay here again. We saw a lot of families so this is definitely a family friendly place!

The staff was great but seriously overworked! The delightful woman (Karen) who checked me in was efficient, very personable and polite.
Later, I saw her and other staff hustling to accommodate large group of teens. And handling it with ease.
Too bad your house keeping staff is so lax!
I would strongly suggest you do a surprise visit or 3 or more!
All though your location is convienent. I am not sure I would stay again. Unless the housekeeping were to improve.
For the price there are other hotels in the area to consider.

I’m a fan of this place. I typically stay with Marriott, but the Hyatt was great mix. First off, their rooms are really big. gigantic sectional in room was super neat. though their bathroom arrangement was a little strange as the sink is outside of the bath room. the closet with a little small, but a full week’s stay didn’t inconvenience me too much. Its right next to a Buffalo Wild Wings (BWW) so that for me is a huge plus. Free Breakfast which is great. Their breakfast sandwiches are actually pretty good! Overall pretty nice pretty to stay and seriously considering changing where I get my hotel status.
GU APPROVED!

Overall, the Hyatt Place is a nice hotel. The rooms are large, clean, and well laid out. The staff was friendly and helpful. The location is convenient to the airport and has a nice shopping center right across the street with stores and restaurants.
Some perks are also free WiFi, free breakfast (see below about this), and the use of a fitness center and swimming pool.
I have to agree with other reviewers that the free breakfast is pretty dang bad. Most of the food is fairly inedible and unappetizing. They constantly run out of plates, bowls, and silverware and are VERY slow to bring out new, clean items.
Overall, I would stay here again and be very happy — but I would avoid the breakfast!

The rooms are great. Everything was clean. The pricing is decent. The staff is nice and accommodating.
Unfortunately the free breakfast they offer is the worst we have ever had. Me and my wife were shocked by how bad it was. The coffee they have is equally terrible. It would seem hard to even find coffee that bad in portland, the land of incredible coffee. The scrambled eggs were dry as dry could be. The fresh fruit they had seemed about a week old. Nearly inedible. They ran out of plates and silverware and there were 5 people standing around trying to find a staff member to ask for help.
If you are coming here expecting to save money by not buying breakfast then this place is not for you. If you don’t care about the breakfast then this place is a great choice!