GoWireless Verizon Premium Retailer

Of course it depends on who you get, but Philip at Go Wireless is fantastic. He helped me figure out how to reduce my data usage and helped my son get set up with a new phone. On a Saturday, he was the only staff in the place helping several of us and he was friendly, patient and took the time to help me out. Very satisfied with the service here.

I am experiencing a little cognitive dissonance right now. I had such a positive experience at a Verizon store that I’m Unilocaling about it the same day? Wha-​?! This was my first time at this location. I was purposing avoiding the Lloyd Center shop, which has, as far as I can tell, one excellent employee, and a whole lot of unnecessary wait time and stress. In contrast, GoWireless Verizon on Broadway is all about customer service.
I went in to upgrade my iPhone prepared for the same disappointing service I’ve received elsewhere. My visit started as expected: waiting behind a very frustrated customer who was yelling at everyone she got on the phone. I can’t imagine this was pleasant for the consultant patiently waiting on her, but at least he wasn’t the target. After a few minutes, Emilie Gockel came out to help me. She was friendly, not fake, efficient, and thoroughly competent. When my upgrade was inexplicably denied by one corporate message but not another, Emilie promptly got on the phone to try to fix the problem. I appreciated not having to do so myself, as well as her empathy regarding the mixed messages I received and frustration at having to complete my request online instead of in-​store.
Although I didn’t accomplish what I came in for (hence the 4 stars), and have to upgrade my phone online or wait forever at an Apple store, Emilie offered to assist me over the phone should I have any trouble transferring my info. She also replaced the ill-​fitting case I’ve been using to ineffectively carry my phone with an old rubber sleeve and case free of charge. I didn’t feel pressured to buy anything I didn’t want or need, and I left better versed about the upgrade procedure, my plan, and insurance. I was particularly impressed when Emilie checked to confirm my understanding of what she described. Too often salespeople breeze through the details, leaving me wondering what I’m actually paying for. This wasn’t the case today.
Thank you, Emilie, for making what could have felt like a wasted trip into a pleasant experience. My newly protected iPhone thanks you, too!

Emilie was patient and thorough with her explanations of upgrading, bundling, etc. great place to buy the new phone.

At least say ‘hello’ — I walked in and waited behind some other groups of people. The guy behind the counter made no effort to say «hello» or «I’ll be with you soon» or «there are two groups ahead of you, please take a seat». He just kept his eyes on the two in front of him. As more and more people entered, it got pretty chaotic and no one was sure who was next or how long it might take. And why was there only one person working on a Saturday — isn’t that a busy day for all businesses? I walked out and won’t be returning.

This is a SCAMMER!!! These folks are stealing your info, charging what is not due and LYING to every one!
Verizon will not fix this!

My conversation went something like this:
Me: Do you sell Iphone
Sales Assoc: Why do you want an iphone, that technology is so old
Me: walked out of the store
Nice sales tactics.

This has been a disaster. I went in on Feb. 28 with my mom, who lives in Eugene, to set up our new family plan. I wanted the iPhone 4 for Verizon… but apparently as a licensed and not official Verizon store, they wouldn’t be getting them till March 1, the next day. But mom-​sie was out that afternoon! What to do?
The fix, our salesgirl said, was for me to buy an Android at the same price and exchange it the next day. Not to bore ya with details, but when I went back the next day, I spent two hours while some other person tried to first exchange, then return, then refund my money.
March 1 I was told a refund check was in the mail and should get there in 8 – 10 business days. I called March 30 for help… some lady said she’d get back to me. No response. Still no check. Nothing like being taken for an extra $ 200.

This place is near my house and the Fred Meyer/​Hollywood in a little strip mall on Broadway. I’ve gotten all of my cell phones there for the past 6 years and have always been treated well and quickly– without any pressure or crowds. (I hate crowds and pressuring salespeople.)
The prices are fair and comparable.
Accessories available too.
If YOU are one of those terrible scofflaws who still drives while holding your phone — GO here and get a hands-​free device! please!

Very friendly, helpful and efficient staff. Renee did everything she could to help out with my phone and gave a discount on a memory card.
Easy breezy, in and out in no time, a happy ending for all.