Climate Control

We have used Climate Control for years for our heating and air conditioning service. We couldn’t ask for a more professional company who provides quality work. We also recently had them clean our ducts. Everyone we have dealt with has been super friendly, professional and knowledgeable. We would highly recommend Climate Control for any of your heating, AC or duct work needs. Kim & Todd

The install of AC and new furnace was good save the location of a venting pipe. Called them up and they did a better job of locating it. Overall, I’m satisfied with the install and would give them 4 stars.
They sold me a service plan for $ 280/​yr which consisted of 2 service calls per year, cleaning, adjustments and make sure everything was working OK. The visits consisted of a service tech looking at everything for what couldn’t have been 15 minutes. No cleaning, no report, no nothing. I called them to let them know my feedback as a good customer should tell you what they like and dislike so you can improve or make things right. The person I talked to, either the owner or manager, after I explained how little I thought about the service visits over the year, only told me was it so and so? He’s gone now. No apology, no thanks for the feedback, no offer to make things right. All he could muster as an answer was an indifferent, ‘OK’.
Guess what, no more money, no more service calls and a bad review for your total lack of customer service, value of the maintenance service and total indifference.
Avoid.

After 12 years and many thousands of dollars, I’m done. Charged me $ 550 for 15 minutes to change out a capacitor that Home Depot sells for less than $ 10. I called and they said someone would contact. Did that happen? NO! I would have been happy at a $ 250 or so for finding the problem. But $ 550? Really.

We’ve used Climate Control for several years, initially for the installation of our Home Comfort Zone system and then yearly for maintenance. They are friendly, knowledgeable, timely, and reasonably priced — this company is an excellent value and I can recommend them without reservation.

Climate Control installed our Carrier heat pump and furnace in 2005 and they’re working perfectly 11 years down the road. Climate Control technicians do the routine maintenance and we have found them all to be knowledgeable. When our equipment needs to be replaced, we will definitely give them a call.

Had Carrier furnace installed in 2002; the system failed several times and a new board and flow motor was replaced by the company in 2009. Continued failure (no heat) several times with 2 replacement of condensate pumps in the mean time until the furnace stopped working a few weeks. The system was found to have been improperly installed in 2002 resulting in corrosion of the heat exchange wires which was clearly evident once the entire system was removed (by another company). Extremely disappointed with Climate Control and a very expensive deal considering we had to buy a new furnace after only 14 years of heartache due to the company’s negligence.

Climate Control prices are excessively high.
After reading about similar issues on the internet, I realized that our flame sensor needed cleaning. I called Climate Control and told them what the problem was and made an appointment. They charged a $ 105 diagnostic fee and $ 265 for cleaning the burners and flame sensor. Browsing the internet, the going rate for this is $ 80-​$ 160. We paid $ 370. The diagnostic fee is particularly galling since I had already diagnosed the problem. The dispatcher insists that they charge that every time and it is a fee for them showing up.
I won’t use them again.

I have used Climate Control for several years now and have always had a positive experience. Everybody I have dealt with has been friendly and professional. They are responsive when I call and they are able to schedule an appointment within a few days. This last time they even were out the next day when my heater was acting up.
The biggest compliment I can leave them is that I will continue to use Climate Control for my heating maintenance.

It really is as good as it gets. Why do I say that? Because:
…they are punctual
…they call before they arrive
…they are friendly and courteous
…they remove their shoes when necessary to protect floors/​carpet
…they explain what they are going to do and why
…they do an excellent job
…they are extremely willing to answer all questions or provide contact info for someone who can
…they leave the areas they worked on clean (or in my case, cleaner) than when they began
Enough said.

We had a home built 3 years ago and the company who installed the furnace and air conditioning system were less than expected. I called Climate Control and they came in and went through the whole system, fixed several problems and did the best they could to make our current system work. When we need to replace the furnace I will absolutely call Climate Control. I currently have them servicing our equipment twice a year. I couldn’t be more pleased with their service.

We had Climate Control install a furnace, water heater and air conditioner several years ago. The installation went smoothly. We have purchased their annual maintenance in the years since. They are always on time, professional to deal with, and reasonable.

Did our furnace replacement a fews year back & we get the maintenance on a service contract. Prompt, polite, good value.

Climate Control installed a heat pump for me 11 yrs ago. Their annual maintenance has been excellent, all controls on the thermostat thoroughly explained each year) I forget — but I call and questions are answered promptly). Recommendations on the best settings made. One issue (a noisy fan) was taken care of — the technician worked out several solutions to find the best one. Same technician every year. I can recommend them highly. Neighbors just had a unit installed and are pleased.
Pat L.

These guys are pro’s. Used them forever. Installation and maintenance. Always on time and helpful. Prices fair.

Have used Climate Control professionally and personally for years and have always found them to be competitively priced, fair, efficient and great to work with! Over the years they’ve replaced my furnace, upsized my AC unit and performed seasonal preventive maintenance. Will be using them for the remainder of my life span!

Our current property is the 3^rd home we have had serviced by Climate Control since approximately 2000. In house #1 they helped us locate and mitigate a terrible air quality issue created by a previous DIY remodel, after several other HVAC companies had tried and failed, costing us a bundle along the way. In home #2 they added a/​c and maintained the units annually. When the furnace died in house #2, they had it replaced in about 2 days — during a cold spell. In home #3 Climate Control replaced some of the 50 year old ducting and added a special filter, making a dramatic and immediate difference in air quality.
What can I say? Climate Control is our go-​to HVAC company and Jason Young is the guy I want to talk to if there is a heating, cooling or air quality problem needing a solution. We have had excellent service from installation and maintenance crews.

The house I have in Portland, Oregon that is occupied by my Great Grandparents. I am fortunate they are still alive, and I am pleased to be able to provide them a good home. They called me about the AC unit not working right. They do not tolerate weather extremes, and the heat and humidity are hard on them. I called Climate Control because they installed a great system that keeps the air quality, humidity, and temperature just right for my Grandmum. I called them as soon as I heard there was trouble with the temperature control and the heat was rising. They came right over to take care of business. They were a bit late, but they are working themselves into the ground with the heat and humidity being as bad as Grandmum says it is. She told me they did a great job and she is feeling better already. Thanks to Climate Control for taking care of my most cherished family members. They have never treated me wrong and they know how precious my family is to me. I highly recommend them.

GO TO SOMEONE ELSE
My parents’ air conditioner died on Sunday (the day before they left on a two and a half week trip) and they asked that I call Climate Control (they had used them in the past) while they were gone so they didn’t have a sweltering house to come home to.
They left Monday morning and I gave Climate Control a call later that day and talked to their dispatcher, Gary, who told me that the earliest they could get out to the house was Wednesday (two days later) with a window of 12 – 3 pm and he’d try to get them out here towards the first part of the window.
Fast forward to Wednesday, I drive over to my parents house before noon and wait. 3 PM rolls around and I give Climate Control a call and get Gary again. I asked him about the 12 – 3 window and he said that he had said it was ‘typically” 12 – 3 and that they were busy and his guy would get to me in 30 minutes, 45 minutes tops. He was not apologetic in the slightest.
Fast forward over 90 minutes later and I call back and talk to Gary again and ask him what’s going on and he says the guy will be to me in 10 minutes. I ask him what happened to 45 minute tops, since it’s now over an hour and a half later, and he had originally said a window of 12 – 3.
He got very argumentative and asked if I wanted to cancel my appointment and when I told him no, but that you don’t give definite times if you’re not sure and that my phone recorded all my calls and I had proof of exactly what he had said, he told he wasn’t going to argue with me and then told me to have a nice day.
Fast forward 15 minutes (5 minutes past when Gary told me the tech would be here) and Gary calls back to apologize, saying «It’s been a bad day and that’s no reason to take it out on you» and that the technician was 1 minute away.
Fast forward 5 minutes (what happened to 1 minute?) and the technician calls to tell me that his phone and his tablet gave him different directions to my parents house (they don’t live even remotely off the beaten path and there is no difficulty mapping or getting to their place) and that he would be there in 15 minutes. At this point I told him to forget it.
I’m going to go with a business with employees who conducts themselves like professionals.

DO NOT USE CLIMATE CONTROL!!! I REPEAT… DO NOT USE CLIMATE CONTROL!!!
This company does not even deserve a 1 star! To sum up a REALLY long story, we had them come out to fix our AC unit that they installed. The previous owners of our home had Climate Control install the unit. It was working, but not well. Climate Control came out, dismantled the unit up stairs and outside and then just left with nothing fixed or put back together again! To add to the distress, now the unit was non-​operational and we couldn’t even turn it on — the unit was dead! On top of all of this, they left high voltage exposed in our back yard where our 3 young boys play soccer. HAZARD!
When I came home from work I called their 24 hour emergency line and demanded that they rush back out here to fix the unit and cover up the high voltage in the backyard before one of my boys got shocked and sent to the ER. They told me that the were unable to fix it tonight and they would send someone in the morning. I said that they had to at least come out and cover up the high voltage that they exposed as it is a HAZARD! They strung me along for 2 hours making me think that someone was coming out and no one showed up. Angry, I called back only to get the excuse that they will come back in the morning. They could have cared less that I had a fire hazard in my back yard that they created — no sense of emergency! Idiots!
The next morning, they sent 2 new techs out and none of them knew what they were talking about. One man claimed he has been working in the industry for 20 years but I felt like I knew more than he did!
I called 3 other companies to give me their opinions, all of whom said that the cords that were installed with the unit were illegal and too small to operate the unit and that Climate Control should be held accountable for fixing the problem. One tech from one of the new companies I called even said that he is «tired of cleaning up problems from Climate Control».
So, lesson learned — NEVER use Climate Control!

Climate Control had installed the furnace for the previous homeowner, so we figured we’d stick with them when it started acting up. It is a top of the line Carrier furnace, only three years old — so we were already frustrated to have to deal with a problem.
No problem setting up the appointment. We knew there would be a service call charge, but figured that would be applied to the repair cost. The tech came out, and after some poking around and a couple phone calls, told us we needed a new blower. Over a thousand bucks. And he also said that we had no warranty, that the warranty has to be transferred at a cost of 280 dollars, and couldn’t be transferred within 90 days of a repair.
I was incredulous that a new furnace wouldn’t have a warranty, so I called the manufacturer. Got through right away, and was instructed that we did have a warranty — no transfer required. So I called the Climate Control office and told them what I had just learned, and suggested that they needed to do the repair under warranty. After waiting another half-​hour while the tech talked to the office, he finally came back and said that we did, in fact, have coverage under the warranty.
I would have just sent them away and called someone else, but by the time they had agreed to service the furnace there was no time left, it was a friday heading into a long, cold holiday weekend. They finally did fix the furnace, at about half the cost originally suggested (warranty was parts only — also amazing considering this is a new furnace — but that’s a different review). They tacked on the service call charge on top of that.
The entire experience made me skeptical about their business practices and integrity. No one likes to feel like they are being taken advantage of. I will look elsewhere next time I need help with my furnace.