Papa D’s Family Diner

The staff here is very pleasant, if a little distracted with chatting with other staff/​family. The first time my bf and i went, we ordered an appetizer (the sticks with bacon), which, while amazingly good, came out at the same time as his pizza and my stromboli. The wait was explained to us about the pizza, but when one orders an appetizer, it’s typical to get that BEFORE the meal. Despite that, everything was tasty, and we left happy (with leftovers). Tonight, we decided to give them another try. Bf ordered a bacon cheeseburger medium, with fries, and i ordered a burger, med rare, with a side salad instead of fries. The salad was sort of depressing, but likely they don’t get many people ordering it, and it wasn’t a big deal. 26 minutes later (!!) the young lady (owner, i believe) brought over two bacon cheeseburgers (sigh, but i don’t complain), and when we cut the burgers, they were both well done. The meat was seasoned like a meatball and was overall nowhere near what i asked for. Being it’s a small business, i don’t like to give a bad review, but i will never go back. The first time my bf asked about the wait time, and she explained it was a newer business, and understaffed, but i don’t understand how this meal can have gone so wrong. I really hope they improve themselves and make it work, as they are lovely people.