Pomona Mufflers And Auto Repair

Warning!!! AVOID this place if ur trying to avoid a headache and BAD Service. this is a review for 12÷31÷15 I took my truck for service thier they gave me the best price in town I was shock. Told me truck would be ready by Saturday didn’t get it back till 1÷7÷16 I would of gotten earlier if proper communication was done. If ur looking for a simple oil change or brake job thier ur people to do it but anything that will take days ur asking for a headache and extremely bad customer service.
Problems 1. Stephanie who works the desk was extremely unprofessional and omg rude she was upset becouse my truck was ready 2 days before the 7^th she called to inform me I was unable to go becouse I was at work I explain she was extremely pushie for me to pick up my truck and for the payment.
I went the next day no one was thier VICTOR the owner who is very nice and professional offer me WARRENTY !!! On my truck for parts and labor and it wasn’t stated on the receipt I told the workers I will wait till the owners are here too pay I didn’t receive a phone call till 6 pm 30 MINTUES before they close. And was expected to rush over thier to pick up my truck when I was at work and again Stephanie calls and calls worser then a bill collector.
Problem 2– on the 7^th I gotten so many miss calls from again Stephanie she blew up my phone I was un able to answer becouse again I work grave yards and I was alsleep in the morning when she called 15x TIMES!!! I went in to pick up my truck and Stephanie was thier and she was upset and gave me attitude she even went as far to THREATEN me quote– «YOUR LUCKY I DIDNT CHARGE $ 85 FOR A STORAGE FEE WHICH I SHOULD OFF». And expected payment before handing the receipt which I had to ask and check. Which made her more upset.
EXTREMELY UNPROFESSIONAL AND BAD CUSTOMER SERVICE FOR RUNNING A BUSINESS.

Car wizards !!!
These guys are extremely knowledgable,
Reliable, resourceful and most of all honest… Victor gives the best advice available anywhere !
They can fix everything Iv seen go wrong in a car not just mufflers .
Have been bringing a Jetta and an accord and hopefully some friends vehicles as well .
Can’t beat their prices …LITERALLY !!!
Been a regular customer for over a year and have done pretty much all the maintenance and modifications I could think of.
They can handle any make and model and know just what to do !
As always I’m impressed !!!

It’s funny how this woman below me that just comment it has the same name as the owner. And her review is the most amazing review ever. Ironic? That already goes and tells you how shady they are if they have to go and write good reviews about themselves to make themselves look good. Honestly I got an engine swap done there in my car, and later down the road I found out it was the same engine. Super shady place!!! They will lie to you and do shady things to your car behind your back. I took my car at 8am, promised it will take 30 min. Got it back at 4pm. Stephanie is the rudest person you will ever meet. Big attitude. Victor extremely nice, but don’t fall for it, will do shady things behind your back. Look at other reviews at other sites. Funny how «victor» and «stephanie» are random users that write amazing things about their own shop. Beware. Take your car at your own risk.

I love this place. I’ve been taking my car and my moms car for a couple years already and we are always happy customers. Victor is an honest mechanic whose always trying to help the customer save money and Stephanie is always trying to make our visit to the shop very pleasant for us. They are an awesome power couple. F.Y.I though be prepared to wait or possibly leave car over night they are always super busy.

While the work was done, I was so disappointed in the handling of the job. They did more work than we agreed upon and then what choice did we have but to pay it. Of course, cash only! Taking off a few bucks for your mistake does not sit well with me. To top it off when we picked up the car, they left the window down when it rained and the car was soaked on the inside. Mistakes happen but to not say anything and let us drive away and clean up the mess ourselves is very unprofessional. Who does that? We won’t be using them again and will make sure we pass along the same to everyone we come across!

Had a misunderstanding with management at Pomona muffler, but most times at any business when you have misunderstandings. They don’t end well and both parties end up on a bitter note. However when I discussed everything with the wonder Victor he took the time to hear me out and heard his side of the story as well. Most small business owners do not value the opinion of a customer enough to set aside their busy days to have 30 min conversations with them about an issue. Especially when they know they will continue to receive more business anyway. But Victor proved that common misconception and stereotype of business owners wrong. Victor is a respectful, truthful and honorable man running a modest shop. I will be returning in the future and returning to Pomona muffler because of him. If you ever have any problems at this shop, speak to Victor he will do right by you and attend to your issues in the fairest way possible.

Please save your time and don’t go here. All they do is waist your time. The lady named Stephanie gives horrible customer service and here attitude sucks !!

Bad service. Spoke to Victor (the so called owner) was quoted to run 2 pipes. Made apointment on wed for fri. Got there at 9am Left at around 5pm and he response that i got from Stephanie was we are out of material. Why in the world would you accept my appointment if you do not have material to finish the said job. Had to pay 120 for a half assed incomplete job. Victor left mid day without giving me a response as to what was happening. i kept asking him when will it be ready their response in 30 mins. DO NOT GO HERE. YOU WILL GET SCAMMED AND WILL WASTE ALOT OF YOUR TIME. GO ELSEWHERE!!!

These guys can be counted on to get any exhaust job done. I have gone here for any exhaust mods on both of my cars (1994 subaru legacy and 2001 bmw 330ci). The prices here are by far the best part though. I have looked, and for the quality of work, the prices cannot be beat. I got a muffler and resonator delete on my bmw, and Victor definitely hooked me up by adding a new hanger on the pipes, and even fixed the holes me and my stupid friends put in my exhaust, for free. Im gonna keep coming here for any exhaust work I need.

The owner is great and always is attentive. I love this place. My car is always fixed. He works on my bmw and gives a reasonable price.

First of all I should have shopped more before I made my decision in changing my converter. I work down the street from this place so I thought cool I can get this done on my lunch. I really needed my converter replaced since I needed to do my smog check and get my dmv tags. I went in and the owner stephanie was helpful and quoted me 225 for everything. I did not have the full amount right there and then so I asked them if I can pay half then come back 2days after and pay the rest. Victor husband worked a deal with me. So I thought cool so I chose to give them my service.
My lunch was over and I had to schedule to come in another day. I came in and only one mechanic was there and he said that no one is in until 12pm! clearly I was told to be there by 8am by manager and so I told him if he can start the work for me since I start at 9am. So I told him what I need done and he was very helpful. The next day I go get by smog check since I had to drive my car since everything got reset. The guy at the smog check tells me my car failed because the convertor that was installed is not the correct one. I was like are you serious??? So I call the owner stephanie and tell her that and she was like what do you mean. I tell her would you like to speak to the smog place she was like no just bring the car. She had a little attitude and so I told her I would go down there now. I get there and she is not there, so I speak to victor and before I tell him anything I ask him what type of convertor does a 2004 toyota corolla need? He says well it depends on the model and looks up my car info on the computer. I then tell him look I wasted time back and forth and you guys put the wrong convertor on my car and he confirms that yes wrong convertor. So then the owner walks in and he explains to her what happens and of course as a customer you would think a apology would be nice. Nope not a word or discussion. Overall victor is a helpful person and can assist you, but owner needs to know how to speak to her customers. I get your the owner, but if you want service learn how to speak to customers. BE CAREFUL ON THE PRODUCTS BEING INSTALLED RECHECK AND MAKE SURE ALL IS GOOD. THANKS TO MY SMOG CHECK PLACE I KNEW WHAT THIS PLACE DID.

Get here early if you’re just dropping by as it gets very busy around 11am and there after.
So, an ex partner of mine had our old vehicle fixed here. We had a blown gasket or some stuff like that. I know nothing about cars. I came here about a week ago to have a few things fixed and my check engine light was on. Victor is absolutely kind and everyone else as well. I am very pleased with the prices and service. I will def. come back here again! I have found my forever mechanic!

This place has always treated me very well. So much that I wanted to write a review. They check your car, give you options and advice as to what you should do, and treat you like family throughout the entire process. Every visit here is awesome.