The Walking Company

I was only in there because my wife was shopping. But I noticed they had men’s sandals that had arch support (ABEO.) The saleswoman was very helpful. She walked me through the automatic foot analysis floor mat gizmo, and it assessed what kind of arch support I needed. She brought out various sizes. Normally I wear a 12, but my big toe could feel the end of the sandal. She recommended a 13, which I bought. It felt great initially, but after I wore it around the house it had stretched and now was very loose. Three weeks after the purchase I went back to the store with my receipt and the box, and explained the situation. I halfway expected them to say they couldn’t exchange shoes that had been worn. But they went ahead and gave me a pair of size 12s, and took back the 13s (which were in great shape.)
They get a 5 for great customer service on the exchange, but I knock it down to a 4 because they should have sold me the right size in the first place.

I bought a pair of sandals in the WC store. I was also looking for a pair of Drew shoes, which are for people with feet issues. The website had over 33 pairs to choose from, but I wanted to try them on first. The WC employee told me their store was too small to carry Drew the Pleasanton store was larger and would have them. Yesterday I drove to the Pleasanton store try on Drew shoes and return the sandals which were not comfortable. The employee, a blond woman, never heard of Drew shoes. I said they are all over your website and you never heard of them? She looked at me like I was crazy. Then I said I want to return these sandals. She was very terse, «Why»?, she said. I don’t like them the aren’t comfortable. She said, «Do you have the credit card you used?» I gave it to her. She executed the transaction, but gave me the feeling she was annoyed about the return. Never asked if I wanted to try on something else. She seemed like she hated her job and anyone who asked her for anything was just a distraction. If management is wondering why sales are bad. Take a close look at your «sales» people, especially this woman. She knew nothing about, the companies products, sales or customer service in the Pleasanton store. I will never shop there!

The store had hardly any options for men, but tons of women’s shoes. I know they are stocking for demographics, but most places still offer more selection for men’s shoes. They didn’t have much selection for the brands they supposedly carry either.
The service was not great. They helped me quicker than expected for how busy they were, but weren’t all that friendly to begin with. The lady who helped me brought one shoe style I asked for and said they didn’t have the other in the color I asked for, so she brought out a different style that was just a little too casual. Neither fit very well.
I had to sit there for a few minutes while she finished helping someone else. No biggie, but when she was done she went about fixing the shelves, even after I’d made eye contact a couple of times and was clearly waiting for further help. When she came over finally I asked her if she had the other shoe I wanted to try, even in black. She brought back a black in the right size and they fit great. She said they were out of stock on the brown, and probably wouldn’t have them online either, and most likely wouldn’t be getting anymore in stock soon.
She said she could check another store, but that they would probably not have it either since they had the biggest store in the area… I asked if she could check and if they could ship the shoes to my house. She said they couldn’t ship them, but that Concord wasn’t that far away if I wanted to go there to check on my own… She even said it would be better if I ordered it from Amazon, especially if I had their Prime membership… Wow… I won’t be back to this store unless something drastic changes.

The rudest salesman I have ever encountered in my life. Daniel. I will never buy shoes there again. There are too many other stores to spend my money in.

On a hunt for a spring shoe… I wanted to try a Dansko sandal I saw online… I never know how the sizing is, and I can wear one of two.
I happened on 2 pair of flats that appeared to have arch support in them. This can be deceiving, as most arches do not come near mine. In fact, the only support that usually works for me are Dansko professional clogs, and some of their sandals.
The sales person was great… I got to try on everything I was interested in. The sandal was great, waiting for Black to come in.
The Dansko flats arch did not even touch my foot, which is what I have come to expect.
I was amazed at the ABEO flat… Taylin. It has an actual Orthotics system. Yes, they are not a sexy flat… but the heel cups fits great, and the arch actually provides support. I was fit in a narrow… which worked great for my medium foot, so these run very wide.
I purchased them is a silvery/​blue and am trying them out at home right now. I have hope! I will wear theses allot in the granny-​nanny activities, and I will save the sexy Jimmy Choo flats for dinner out, or a party…;-)

Great place for Uggs!
I am not a fan of online ordering, especially for items made outside of the US, as sizing differs quite remarkably. We were already at the mall and a friend told me about the Walking Company, so why not check it out, this way I can cross another item off the list.
We were not greeted really, or even helped, but this could be because I walked right in and knew what I wanted. I just needed an associate to grab me the size.
I went to the counter, tiny Ugg in hand, and requested the proper size, and POOF! I had the little Uggs for my niece.
I appreciate that I was not hassled to buy more than I wanted or needed and helped quickly as I approached the counter. They have a HUGE selection of not only Uggs, but many other comfy brands of shoes and boots.
Still catching up on my Xmas reviews… thank you for waiting :)
Stephani Smiles for The Walking Company ;)

I was referred to the walking co by my podiatrist, indicating with a doctors referral they offer a 10% discount. I had L foot surgery following a bother surgery and I also have MS and have to wear a brace on my Rfoot. I spent ~40 minutes trying on shoes, with the salesgirl bringing shoes bur offering no assistance to try on? I was ready to spend $ 300.+ on two pair of shoes and we we’re informed no discount??? WE WILL NEVER RETURN TO THIS STORE!

I was on a mission for a pair of boots. This store has a pretty big selection of Uggs. But, I did notice they didn’t have as much variety of the newer style Uggs than other places. Shortly after walking in I was greeted by a nice young man named Omar. Unfortunately, my size was not available in my top choices. But then there was Omar to the rescue. Usually, I ignore the shoes the sales people bring out for me that they think I might like, well, cause, I usually don’t. I actually ended up buying and loving the boots that Omar chose for me. Along with a really cute pair of slippers. Not only was Omar a great help to me, but also to his co-​workers. The staff in general seemed to be very helpful all-​around.
As far as prices, they seemed to be comparable to the prices at all the other stores I had been to. The friendliness and helpfulness of the staff here was incomparable.

The Walking Company has THE BEST shoes for hard to fit feet. I have very narrow, very high arched, and very long feet. After coming down with plantar fasciitis, I was recommended to try this store out by my sister. I have bought four shoes now from here to replace all of my other shoes that were mostly the cause of my foot issues. If you suffer from foot issues, try this place out, and please go in the store because the customer service is the absolute best, and their selections range from wide feet to narrow, to orthopedics, and they’re all cute and will last you many, many years, unlike other shoe brands. This is my number one store for all of my shoe shopping now.

I purchased something at The Walking Company store in Walnut Creek and it didn’t fit properly. I attempted to bring it back to the store at Stoneridge Mall and they wouldn’t give me a credit to my credit card because I didn’t have the exact credit card that was used to purchase the item. They have to be the only store in the entire Mall that can’t just credit your card without going through the hassle of having the exact card. Their policy is clearly stated on a card right next tof the register; but a customer wouldn’t know that is the policy until they attempt to return something. They claim that «customer service» is one of their top priorities; but they don’t make it easy to return merchandise. I am finished with this store!

If I could give them less than one star I would.
I went into The Walking Company on a Thursday morning around 10:30am. There was only one person working and she was already helping a couple with some shoes. She did greet me right away but seemed irritated that I did not go away.
I picked out several pairs of shoes and sat down to wait. I was not mad and I understood after decades of working retail that I would have to wait. She comes up to me and says that she can help me too while the couple is trying on their shoes.
She has me step on some machine to guage my instep and then proceeds to put away the shoes I wanted to look at. She goes in the back and bring out several pairs of shoes in the wrong size (all at least 1 size too small) and to make matters worse NONE of then were the ones I wanted to try on. I ask her why are these shoes not in my size and where they out of the ones I asked about. She immediately got snippy with me and said she was all alone with a store full of people (two customers). In a huff she goes in the back to get what I wanted.
As she returns empty, handed another employee and another customer walk in at the same time. The original employee tells me to keep looking that they do not have much in my large size (9.5) and she goes back to her customers. The employee who just got there asks who needs help and the original employee sends him to the back to do something. By this time there are now 5 customers in the store and only one very rude employee on the sales floor.
I came home and ordered what I needed on
and I got better customer service from an algorithm then I did at the Walking Company.

True that the in-​store selection is a bit out of style, but I couldn’t beat the service. All I needed to do was get a pair of UGGs, since after I tried some on I was hooked and had to do it. Seriously, I live in them now.
I visited the store a couple days before I made my order when my mother bought a pair of shoes here and came back because of the service I saw the staff providing for her. Oddly enough, the short black classic pair isn’t one they keep in stock regularly but once I got a good fit in another color I had them ordered. Shipping is free but this was right before Veteran’s day and I was going somewhere the next week so I spent the $ 5 to upgrade and got them in just a few days.

Its an Ok store. Really I felt like an old fart when I walked into get my fun clogs. But you know high arches require additional care from time to time.
Some of the shoes were a little «old «fashioned for me but I found what I was looking for thanks to the great service I got. He even helped me find a pair of yummy comfy slippers that I luxuriously slip my little tired feet into everyday when I get home. I plan on going back and finding some more shoes because the service was so great.

Dreadful! Go anywhere but here. If you see something on clearance rack, but they don’t have your size and they say they’ll order it on line for you, then BEWARE. You cannot return anything that is ordered on-​line that is ‘On sale-​clearance.’ Their ‘experts’ ordered for me, they didn’t fit and they didn’t tell me they weren’t returnable. (no where on the receipt that came with the shoes a few days later by mail did it say these shoes were unreturnable) I took them into the Stoneridge store for exchange, and the manager wouldn’t take them back. I showed him my receipt and he said «it says FInal Sale on the website.» But you ordered them for me on the web site, Mr. Manager? How am I supposed to know that?
The burden of proof was on me and after contacting my credit card company, I got my money back, but it’s just an extra thing I had to do. This is a store that prides itself in fitting you correctly. When I showed the manager how poorly the shoes fit, (ie my heel is hanging off the back of the sandal) his reply is, «it doesn’t look that bad to me.» Come on! Experts, I think not. Go to a real athletic wear or shoe store and you’ll get a shoe that fits without the scam!

WOW!!! I am sooo surprised at all the crummy reviews! I am so glad I didn’t read these before I went in to this place!
OK. so first off I am a hairdresser and I stand on my feet any where from 8 to 11 hours a day in the salon. and I am social so another 3 after work. and then I am also training for a full marathon so that takes another 1 to 3 hours every other day!!!
With that said you get the point that I am in need of some serious footery comfort (new word, like it?!)
So I come in to this place and it is like Disneyland for my feet! YAY! I made sure to get Nikki S. name because she had to have been the most helpful sales associate ever! ever! She measured my foot, watched me walk, listened to my foot needs and then she came out carrying, and I kid you not, like 8 pairs of shoes!!! She spoke a whole different foot vernacular that I had no idea even existed! I tried on everything! I ended up buying some of these MBTs that are so popular. I swear on everything holy that my back does not ache anymore! I seriously have suffered from chronic back pain for the past 6 years and I wouldn’t say I am completely cured, but I will say that I have been pain free for a month now!!! All of my clients ask about my shoes, all of my co workers! They are a just a little funky looking but I am so much more comfortable it is totally worth it! My feet do NOT cramp anymore! It is pretty flippin amazing! I knew these were different from the moment I put them on… this lady in the store saw how excited I was and she quoted that movie, When Harry Met Sally, «I want what she’s got!» It was hella funny!
I also bought some orthodic insoles for my running shoes and that has made a great difference in my running as it supports my really high arch and my foot’s tendency to roll out. And regarding Amy’s comment on not a good selection for small feet. I have a size 6. I dunno if that is considered small these days but I had no prob.
I wish I could have gotten some free socks or something cause I left there having spent over $ 300! A small price to pay given the relief I am spared and the awesome service by Nikki S. Thanks Nikki!!! and thank you MBT!!!

I purchased my 2^nd pair of MBT’s at this store. First pair purchased in Modesto. I didn’t need any help from the people working there cuz I knew exactly what I wanted. It was obvious to me after talking to the sales person that he didn’t know what he was talking about. When I tried to explain to him what I was looking for, he, didn’t know what I was talking about. Guess he was just there to get a paycheck. Anyway I looked over the stock they had and I found exactly what I wanted.

Purchased some MBTs this past weekend from The Walking Company, while visiting the parents, & the sales people couldn’t have been less helpful
The guy assisting me, knew nothing about these shoes, did not help me «fit» the shoes properly, & now they slip off my heel — even when I’m wearing a double layer of socks — which of course means they DO NOT FIT like they should
We started out w/​him telling me the shoes ran LARGE which was totally incorrect… they actually run SMALL. This should have been my 1^st clue…
When I asked the sales guy how MBTs should fit, since they weren’t a typical running /​workout shoe, he said they should fit «normally»
Well…my toes curled up against the top in my «normal» size & I found myself buying the whole size LARGER b/​c both the 0.5 & whole size larger felt fine at the time so I opted for the whole size larger, thinking my feet would swell like they do when running — I even commented to him that this was the same size running shoe I normally get & he just shrugged
Now my heel slips & tying them tighter just cuts off blood flow to the rest of my foot but the heel still slips
NOTE IF YOU PURCHASE — get the 0.5 size larger & you’ll be fine
At ** SEE JANE RUN ** in SF & ** FORWARD MOTION ** in Danville, they are completely knowledgeable about each brand & specifically fit my shoes, explaining how they should fit & feel on my foot & how the shoe actually works — even if it felt funny at the time — I was thanking them later… alas, they don’t carry MBTs, otherwise I wouldn’t have had to go through this!
NONE of this knowledge is at the Walking Company — which is weird since they specialize in Active Shoes!!!
Caveat Emptor for sure!

They have all sorts of comfy shoes suitable for walking, hence the name of the store.
I found my absolute favorite flip flops in their Las Vegas location (Olukai).
Overall, if you have average sized feet, you’d probably have no trouble shopping in this store. However, if your feet tend to run on the smaller side, they probably won’t be able to help you much…
They carry brands such as Dansko, Merrill, Mephisto, Ecco, Olukai, Teva…
I think they only hire bored teenage boys at this store. Service is pretty shoddy and they don’t seem very knowledgeable either.