Pottery Barn

The staff here is great. They are helpful and friendly and have a lot of patience for people like me who have a hard time deciding. I have purchased a table here for my son and a sofa and ottoman for myself. Their design people have all the tools to help you layout your furniture. I have also bought a lot of decorative items here. Definitely one of my favorite stores to visit!

Wow! I had the most amazing customer experience last weekend with Ester. She was attentive and kind and took the time to help me return and reorder drapes. I was pushed/​hustled into ordering drapes at another location and was unhappy when they arrived. Ester first talked to me on the phone and then asked me to come in and she would do what she could. It literally took an hour to make everything work and they were really busy at the store but she stuck with me. I will def be a repeat customer at this location and will not be going to the other location in the area. Thanks Ester!

Love Pottery Barn! I had a most helpful lady named Lauri help me coordinate living room accessories using contrasting pillows, throws, candles and vases. Take advantage of the PB credit card, i was able to purchase additional items when using reward points. I love shopping at the Stoneridge store. The staff is always helpful and knowledgeable about decorating.

Horrible customer service! Sandra, the Manager, and the rest of her staff are rude! Bought a sofa here and the wrong order arrived. It took 5 weeks for the order to arrive and now I have to wait another 5 weeks or so for replacement. Told me both times that she’d follow up on my order and that she’d call me, but she never did. Poor customer service! Never promise if you won’t be able to deliver!

Complete NIGHTMARE!!! AVOID POTTERY BARN AT ALL COST — PAY EXTRA AND GO TO RH OR ANYWHERE ELSE!!!
This has been a complete nightmare — we decided that we really liked the Pottery Barn furniture as it was still nice but not with the RH price tag (we have small child and didn’t want to care if the furniture got ruined). We bought a new home and wanted to get all new furniture. We went to this store in the Stoneridge shopping center and asked to speak to a designer — since they offer that service. We met Diane — made an appointment with her directly to come to our home. The day of the appointment she was over an hour late because she got her appointments mixed up and blamed it on her «assistant.» I probably should have had a clue right there who I was working with. She took measurements for 4 rooms that we needed to furnish with all new furniture. I had to email her over and over for her to actually tell me when her plans would be ready and for us to see her ideas.
We came to the appointment (we were late and she kept telling us that she doesn’t have too much time to spend with us because she is expecting another client— but the client never showed up) and gave us her ideas for only ONE room!!! I let that go — I was excited about the furniture — long story short, she ordered us two chairs and a sofa totaling around 5K — well, she ordered the wrong size sofa. The sofa looked like a love-​seat in my living room… oh and the delivery company they use is full of morons — one of my chairs is scratched but I decided to let that go.
I call to speak to Diane — after waiting pretty much half the day for her to call me back, I call again, where she is extremely rude and basically asks me «what’s the problem» and then blames it on me that I ordered the wrong size! I was furious and instead of ordering the right size I wanted to return the sofa completely. I loved the chairs too much to return them and quite frankly didn’t want that moron delivery company to mess up another chair worse than this one. Her manager Sean had to get involved. I have nothing but positive things to say about him — he went above and beyond for me. He apologized and really wanted to work with me and I truly believe that if Diane would have approached the issue differently with me I would have just ordered another size —not to mention more furniture for my additional 3 rooms! Sean called customer service for me and has been in constant touch with me through email since this nightmare is still not over.
Besides their incompetent «designer» the worst part is how their logistical team works. We never know when the pick-​ups or drop offs will be until literally the driver of this «amazing» delivery company calls because he can’t find our address — hello google maps! After calling twice and waiting over 20 minutes to speak to someone, they basically told me they don’t know when the delivery company will be there and that I should call them and ask myself… really? Thanks Pottery Barn — you’ve messed up so royally that I’d rather pay 3K more for a sofa from RH then ever do business with you EVER AGAIN.
If anyone from corporate is reading this — please note that I think Sean is the best thing about that store — great manager, knows how to speak to customers and will go above and beyond to do his job.

I would give negative stars if I could but I guess one star will suffice.
My dad and I came in here and were curious about the price of a bed frame so we were trying to get some help from an employee. As my dad was trying to get this lady’s attention, she walked right by us like we weren’t even there, so we tried again, and she put her finger up while walking right past us. Like okay? Can’t even tell us to at least hold on? I mean, what was that? None of the employees there acknowledged us or wanted to help. My dad and I will definitely not be coming back, I wouldn’t recommend this place at all. Terrible service.

Customer service is horrible. Every time I’ve gone in the employees seem to be talking to each other, or lack enough employees for the amount of customers. There are two men that work here when I’ve been in, one was great the other was extremely rude and seemed flustered by any questions I or another customer had. I understand being busy but there is no need to be rude. Customer service is huge! I purchase a lot from pottery barn and will continue to make the treck to the peninsula if I need anything in store.

Let me begin by saying I really like the furniture at Pottery Barn and have purchased items there before. On June 22^nd I went in to Pottery Barn in Pleasanton and ordered a small piece of furniture for my apartment. On the 24^th I received an email directing me to call the Williams Sonoma scheduling g department to schedule my delivery. I did and was told my furniture would be delivered on Friday July 3^rd. The afternoon of July 2^nd I contacted the number again as no one had contacted me yet with a delivery time window. After multiple calls I discovered the printer cabinet was in but the top was not! And they had no record of a delivery for July 3^rd. Today I received another email directing me to call the Williams Sonoma number (again!) to schedule delivery. I tried for very close to an hour to get through but could not… just a continuous barrage of elevator music interrupted periodically but advising me to remain on hold. I contacted the Pleasanton store who intervened and reached the mysterious scheduling department. Unless I am able to rearrange my work schedule entirely, the soonest they can deliver my furniture is July 18^th. Well, I work full time and I cannot do the two weekdays they offered as delivery options, So I have to live with waiting even more time. I have no complaints about the staff in the store but I have major complaints about their delivery process and the RUDE man in customer service who basically to, d me to put up or shut up! And then told they do not schedule regular deliveries in my area… in the middle of the Bay Area and 1.5 miles from the Pottery Barn store where I made the purchase. He was incredibly rude to me and seemed to not care about me as a customer at all. I am going to spend time between now and the 18^th looking elsewhere. This has been a complete nightmare and I just want everyone to know that although the furniture is really quite nice, the delivery system is broken and their Customer Service Department is really terrible and unforgivably rude.

Great store to find anything for your house hold. I recommend always the smell good scents they have here. Doesn’t get any better than these ones. Great quality and last very long time !! Very good customer service too greet you when you walk in and want to make sure you find what your looking for !! Very helpful!
This is the perfect store to find amazing things for your home ! You can almost find anything here on any visit that would look great at you house

Ok, so I love Pottery Barn.
Yeah, yeah, yeah… I’m a middle-​aged dude who loves PB.
I love their design ideas, their products are high quality and prices are very reasonable.
I’ve always have great service at the Stoneridge store and even though the Walnut Creek store is awesome, Stoneridge is pretty kick-​ass for its size (and I love the staff — super helpful and friendly).
Easy one for me — 5 stars!!!
BTW, love my new rug I picked up a few weeks ago at PB Stoneridge.

Excellent place to shop for high end furniture.
Very friendly sales staff and management offers excellent service and advice in the furniture purchase.
Great place to shop for decorations for the home also. Highly recommended.

Pottery barn customer service is complete crap. Shop here at your own risk. We went in looking for furniture. They took our money up front and NEVER PROVIDED THE FURNITURE. 6 weeks go by and WE have been calling checking up on our purchase. They never once called us. We are being told, everything is great, delivery next week, each week. Then 6 weeks later, we call to check up on the delivery, and are told THEY NEVER INTENDED TO FILL OUR ORDER. well, why would they take our money, you may ask yourself. Great question! And this is not a trivial amount of money. This is a large sum of cash that they held onto, earning interest in their accounts. The answer my friends, is because pottery barn is a bunch of lying, cheating, idiots who couldn’t find their head if it wasn’t attached to their bottoms. The customer service representative could not even find our order. Not kidding.
When we finally got them to give us a refund, they sent it by check, which we cashed. Then they refunded our credit card, so we were refunded twice. Then pottery barn put a stop payment on the already cashed check, causing us to incur bank fees. So not only did they waste our time, utterly fail to meet our expectations, unprofessionally fail to deliver a product that was promised, failed to communicate about their shortcomings, they couldn’t even figure out how to refund our money correctly causing us to lose access to our money for 6 weeks and get hit with bank fees.
The customer service representative’s response to all the above was «so what do you want me to do?» Upon being given an answer she said she had no authority to do anything. AWESOME POTTERY BARN!
Do not shop here. There are far better, far cheaper furniture stores all over the Bay Area. Go away pottery barn. No one likes to be cheated.

I had a fantastic experience with the staff at this pottery barn. I was getting a gift for a friend off their wedding registry and they helped me find a few things they had in stock over the phone for a certain price, then wrapped them beautifully when I came to pick them up. I dealt with 4 different staff memebers and they were all very helpful. ⁵⁄₅ would buy wedding presents here again.

I have always loved Pottery Barn, I went in on November 29^th, there were 3 sales associates by the front entrance. Not one asked if I needed help or said hello. I proceeded to the back where there was another sales person, no response so I left. I really don’t want to give them 3 stars but I’ll be shopping online now.

Although I love Pottery Barn and all of the wonderful merchandise it has to offer, the customer service in this store has made me rethink ever visiting again. The salespeople were extremely unhelpful and made my experience in this particular store very unpleasant. I haven’t experienced such poor customer service in quite a while. I guess they have forgotten the key to success in any business is customer satisfaction and repeat business. Hope they get back on track, but for now I will stick to online shopping.

I’ve always loved Pottery Barn furniture and the Pottery Barn «look». I own a 13 year old PB Basic sofa and armchair in perfect shape but wanted more seating in my small living room, so decided to go with a PB sectional and a new armchair slipcover. Diana helped me select the perfect combination of space, color, warmth, and mainly price! She did everything she could to discount my purchases. I was amazed to receive so much help from a professional designer who treated my money as if it were her own – a pretty rare trait in a retailer! Thank you, Diana!

Decided the living room need a new rug… something more neutral. I went online and *decided* on what I wanted.
Thank goodness I took my DD, furniture, and paint swatches into the store. I would have ended up with something that really would not have worked.
Love the Scroll rug in Mocha I purchased… note to self… brick-​and-​mortar for physically large purchases for sure!
Ship-​to-​store saved hundreds in shipping charges… double yay!

Wow! My fiancée and I went in to add items to our registry and were treated to some of the most careless service I have ever experienced. After being ignored for several minutes, I approached a clerk and was told that we would be helped «in a few minutes,» which ended up being about 20. Meanwhile, of the 5 clerks on duty, three were assisting one other frustrated customer, often only one doing something and the other two watching. The other two were busy stocking and could not be bothered to offer any assistance.
Once we were finally helped, the staff ran into trouble looking up our registry. After putting in a call to someone able to help us, the clerk handed us the phone and walked away to go stand near the other customer and watch her co-​worker assist them. After another 20 minutes of waiting, we decided to leave the store. Even then, none of the clerks noticed our departure.
The whole experience felt like all the employees were unable to do anything by themselves, as if the capable one called in sick and no one else was sure what they should be doing. 40 minutes spent waiting on unhelpful and aloof service is simply unacceptable! In an era where every customer counts and the lackadaisical half-​efforts of the staff can be instantly exposed to a wide audience, I can only assume that the Stoneridge Pottery Barn is trying to cultivate a reputation for terrible service.

Having another Oh Em Gee moment here! This is my favorite place for high-​end quality furniture and accent pieces. Anyone who’s ever been in my home would know how much of a fan I am. My home has been described once as a Pottery Barn showroom.
Aside from my healthy obsession to PB, I really enjoy this store for it’s selection, excellent customer service and quality merchandise. How can you go wrong with espresso-​stained coffee tables, chairs, leather couches, I could go on for days!
I really appreciate that PB found a way to incorporate itself into a mall format as it’s very convenient!
What trouble can I get into next time I stop in?

I have reached a new level of J.A.P (ness). I LOVE the Pottery Barn. I love looking at the pretty color coordinated stuff for the kitchen, bath and long for some of the other tschokies I wish we had room for.
Our favorite sheets are PB sheets. Our wonderful bathmats are PB bathmats. Our family room rug is a PB rug. The list can go on, but I am afraid if I go much further you will think I either work for the company (I don’t) or want to be like that Friends episode.