Foot Locker

Holly shit, giving this foot locker a 1 star. I try to call the store multiple times multiple days in a row and they don’t ever answer the fucking phone! Damn taking my ass to champs where they actually answer so you can check inventory. Had to make a 30 minute trip each way only to find out they did t have what I needed. Answer your fucking phone!

I just had it!!! This is the worst place to buy and order your shoes!!! Very bad customer service!!! When you tell your customers that you will call them back, please do! Don’t just leave them hanging! Worst experience ever!!! They don’t even deserve this 1 star!!!

This place is a joke. Got a gift card for my birthday. I’ve been there 4 times now and left empty handed every time. They never have my size (12) which is pretty common. They will ship shoes to their own store for an extra $ 3. WTF is up with that? You don’t keep shoes in stock so you can charge extra to get them in? I just want to get rid of this gift card so I never have to go back there again. Luckily there is a Champs in that mall too.

Did not get greeted. Every employee is standing in the middle talking about getting drunk. The Dike is talking about her girlfriend… that about sums it up.

What crappy service! We went to buy the Lunarglides today & they were out of stock at this location so we asked the Hispanic lady with the short, ombré ponytail to check on the computer if the locations in Modesto had them in stock, she said no to 5 different locations. We called each location ourselves & looked on
and all 5 locations had the shoes! Either she was lazy as hell and didn’t even check or she’s blind as a bat! And then she had the audacity to argue with my boyfriend! What kind of customer representative does that!!! I LOVE Modesto’s Foot Locker. The one at Stoneridge is run by a bunch of dummies

Came into the store and no one had greeted us at all. Went to the woman’s section, looking for shoes to use for work and still no one greeted us or asked if we needed any help. When I selected the shoe I wanted, we had to flag down an employee who then helped us. Even then he wasn’t useful and would wander off, to talk to other customers. Very unsatisfied with the customer service.

They never answer their phones, especially when I rather check to see if they have it in store than drive down and waist my time & gas

A relative was visiting us from out of the country and had purchased some new shoes a couple days earlier at a Lady Foot Locker in another city, but they were the wrong size and she wanted to exchange them. They had never been worn and were still in the original box. We went to Stoneridge Mall and discovered they had closed the Lady Foot Locker had closed, so we went to the regular Foot Locker. We found the correct size and took them to the register to exchange them. The manager refused to exchange them, since they weren’t purchased at a regular Foot Locker — they could only be returned to a Lady Foot Locker location, the closest being in Hayward. This is ridiculous, since they are the exact same company. I don’t know if this is a corporate policy or just the manager being a jerk, but, needless to say, they have lost our business for good.

My last two Nike Air Maxs came from here. It seems they always carry a pair that I’m interested in and most importantly my shoe size. Unlike other Foot Lockers and other shoe stores, this place is my favorite among all.
Customer service is cool. They don’t hover around you like a thug. I don’t get that feeling as if I’m a potential shop lifter here. I get my breathing space which I like. Also, they are very helpful.

Let’s change the name to FootBlocker! Unless you have nothing else to do for an hour or two, you will never be able to buy any pair of shoes here.
Rude sales people (if you would like to call them sales people), only can say «be right with you» and then simply disappear. One even left the shop to buy something privately somewhere. Never came back at all!
After a long time someone shows up dumps pair of shoes (wrong size) never checks or comes back.
To me this footlocker is nothing more than a shoe display room with moving objects (personnel) and a totally unnecessary cash register.
Advice for manager or owner: get rid of your people, get new sales people and train them properly.

Hard to tell if there was enough staff since salespeople seemed tobe hiding in the back room. The clerk who waited on me mismeasured my child’s foot. The store was also out of ALL shoes in his size. Walked down the mall to Nordstrom and got the same shoes he liked at Foot Locker with no hassles and a well trained clerk.

Just like any other foot locker, they’re understaffed and don’t have proper inventory for the most common shoe size in the world. Due to them being understaffed the employee was unwilling to assist me aside from getting up and helping customers to ask for sizes she sat behind the register waiting for people to come over. This was a reminder why I go to specialty stores for running shoes instead of places like Foot Locker…

Service is great at this store. The salesman ZAC was so helpful and really knows the product. He helped me get 2 pairs of sneakers for the price of 1, buy ordering from the catalog. Best service in a long time Thank you ZAC.

Just came from this specific foot locker shoe store and the man you all need to see is «Satinder». This guy really knows his shoes and the mechanics of all the footwear at the store. He speaks fast, but the results are awesome. The insoles are a bonus and will make your shoe experience. Satinder is a great salesman and should go into pediatry, he’s that good. Customer service is also great! I look forward to coming back knowing that people like him work there. Oh military discount is also given here.

I don’t shop at Foot Locker very often, but I stopped by this one to buy some shoes for my boyfriend (anniversary gift). I work down the street from the mall, so it was the most convenient Foot Locker location for me.
They didn’t have the right size I wanted for the Lebron shoes and it wasn’t very likely that they would be getting more anytime soon… BUT the guy who was helping me suggested that I could have the shoes shipped. I decided to do that and requested to have the shoes shipped to the store and pick it up when it arrived. (I also had the option to ship it to my house, but I work nearby anyway.) The shipping fee was only $ 2, which isn’t bad at all — it’s like 2 cheeseburgers from the dollar menu. I also expected the shoes to arrive in at least a week from the day I made the order, but I was pleasantly surprised that they were shipped really quickly. I got an email notification that it arrived AND a phone call from the store, which was nice of them. I think it took 2 days or so for the shoes to arrive — super fast!