Pump It Up

I’m impressed about this location. It is fairly clean and very well organized. We hosted our boys party this past Saturday. From booking the package online and customizing the menu over the phone, it was very easy and the staff always has been very friendly.
Compared to last time when we hosted out party now you are allowed to bring your own water bottles, chips, cookies and of course your birthday cake. They bring the water bottles in carts to each room and your guests don’t have to buy drinks or drink out of the water fountain ;-)
I decided not go with a theme which Im actually glad I did… As there NO MUSIC played during our party. Usually the play music in the background based on the theme you chose to match with the games they play. I just decided to go with bubbles which was a huge hit and they had so much fun. It also gave us (adults) the chance to have a conversation while the children were busy playing and they were also very well entertained by our party hosts.
The food was actually not too bad. We ordered couple of their appetizer and veggie platter for the adults and they were actually all happy with it and said it was not bad for a kids place.
Happy and tired children, happy parents who also had a good time catching up and everyone left with a full belly! I didn’t have to clean up anything.
I was happy that I didn’t have to set up or clean up anything. Other than putting the stuff for the party out of the car and later back into the car.

Pump It Up in Pleasanton is our favorite place for fun! We’ve been to the Concord site too but prefer the way the rooms are set up in Pleasanton. We like it so much that we had our son’s last birthday party there. I cannot imagine a better party experience for the kids (and their parents) as well as for me! The party was well staffed, the process was smooth, and having the party room set up perfectly by the friendly hostess was amazing. High 5’s to everyone at Pump it Up — you all rock!

Our kids love this place and with the rain lately this is a good option for B-​Day parties. We used them for our daughter’s birthday a couple weeks back and her and her friends had a blast. We really wanted an entertainer to come as Elsa to be a part of the party too which they allowed. We had to book the entertainer separately but they were accommodating (we used a company called Marvelous Party Characters if you want an awesome Elsa by the way). The event broke into 4 parts: safety instructions, the first room, the second room and a dining/​food room. They let us know the entertainer should come during the second half which worked out well. The kids were so tuckered out after all the jumping and screaming so they had an awesome time to say the least. The whole process was fairly simple and I would use them again rain or shine.

Today was my first visit during a weekday. This place could be a lot of fun for kids. My biggest complaint is that the hours, which apparently change weekly for open jump, are very confusing & not updated on Unilocal.Wade was very rude and condescending when I tried to find out more information about the hours so that we could come back again but during the correct scheduled times. Thankfully Diego was very nice & helpful & was great with the kids!!! He clearly loves working with kids so I’m grateful he was in the play room & not Wade.
Bottom line, my first impression at front desk almost had me walk out because of his poor attitude. There are many other fun & similar kid places that are very transparent with their hours and pricing to avoid this horrible experience at the front desk with Wade. They suck. Go elsewhere & spend your money!

We came in for the story jump with our 2 boys (3 and almost 2). First let me say, we booked our reservation, (yes you need a reservation), online the morning before we came. That process to me was annoying, because you have to sign up for an account, log in, create passwords, and then pay on your credit card for the reservation. Once that was over and we walked into the place, we were about 10 minutes early. The manager was not the best, but I don’t really get caught up on things like this, I just want my kids to have fun. There was really no guidance or direction, we were just told to sign in and wait. I had no idea what was happening. After our Safety Guide called us into the room, the kids had a blast. Matt was our Guide and he was excellent with the kids. He was playing with them and really making sure they were engaged and that was amazing and totally worth the BS of the morning! The price was super reasonable too. We will go back for sure, not that I know the drill. :)

We celebrated 1^st bday for our son here. They RUINED the cake. Don’t know how they handled the cake, it had fondant colors and finger press prints all over. .
The pictures that they take, its just a joke. they just flash the camera on face of the kids and thats all. nobody tries to take background or kids playing. just face-​flash pics. No guest pictures. If you are charging 20 $ for pics, have some decent pictures. Do not waste money on pictures and do not host party unless no choice.

We hosted our daughters 3 year birthday party two weeks ago. Prior to booking the event, we went for a visit with our daughter and a representative took us for a quick tour. The way it’s set up is, you have 40 min. in the first play room, which has plenty of fun slides, bouncy houses and inflated climbing equipment. Moving on, the next room is more of the same except the slide is much bigger, and gave my tummy a tickle when I went down (during our actual party, not during the tour). Very fast and fun! The staff was there to provide guidance and let our parents relax while the kiddos got there sugar rush on.
After 40 minutes of play in the new room, you exit and go to the «party room» where you eat and have cake or whatever you’ve planned. Also, the food provided by pump it up was affordable and planned well. Overall I found this to the a lot of fun for all of the kids and some of the parents!

Our daughter had her 5^th birthday today. She was ecstatic and so were her guests.
All the kids had a great time. And the the parents were relaxed knowing that the entire place was safe for kids to jump around.
As the hosts, we appreciated the staffs’ efficient way of managing the preparation and the flow of the event. We really liked how we could just enjoy spending time with family and friends, who have joined to celebrate with us. And best of all, we didn’t have to clean up!
It was good that they offered pictures that their staff took during the event. And that they showed it in the party room while the guests were having their pizza and drinks. But I would’ve preferred not just close up shots of the kids, but also candid shots that showed how the kids and adult guests were enjoying themselves. It would’ve also been good to have photos taken in the party room and maybe a video lol clip of the birthday singing. Nonetheless, I like how they had the snapshot option. With the number of guests we had, we barely had time to capture the moments.
Great job guys!

We went here tonight after I had registered and paid online for the Glow Jump Event. We packed all three kids in the car and made the 35 minute drive to get there and find out it was cancelled. Instead of cancelling the event online or calling us to let us know it wasn’t offered we had to find out after we arrived and had our kids all unloaded and ready to play. The guys working were apologetic but just kept saying how short staffed they were. I imagine being short staffed makes it really hard for everyone, but still no excuse to why they couldn’t have cancelled the event and let the people know who had signed up and paid. They assured us they would reimburse us and provide us with a free visit next time. They then proceeded to go back to whatever closing duties they were doing and just left us to stand there. This was our first and last visit to Pump It Up. Super disappointed.

We celebrated my son’s 7^th birthday at Pump it Up and had a wonderful experience. They called me the day before to take my food order. They greeted us at the car with a cart and helped us bring in the cake and decorations. They were sensitive to food allergies and allowed us to bring in gluten free pizza for my son and other guests. They were great with the kids and captured some awesome candid photos. The kids had a blast in both of the play rooms and the party room. I felt like I had time to visit with guests and watch my son enjoying himself as they had everything covered. They set up the room while the kiddos were playing, kept us on schedule (for the most part-​they let us go long) served the pizza and then cake. We had a few more guests due to siblings and they didn’t charge me extra. The only negative was that they served the cupcakes and the cake to the kids so all of the adults didn’t get cake. The cake slices could have been smaller. I take responsibility for that one though because I was busy taking photos and wasn’t watching until it was too late. The place was clean and the staff was friendly, accommodating and professional. Thank you for a great party!

UPDATE.
After being contacted by GM Luke and have resolved all the issues. This place is great for kids to jump around in, they have two nice rooms with jumpers and slide. My 3 year old had a ball and still talking about it. The staff was really helpful and nice.

Pump It Up is one of the better options in the tri-​valley if you want to throw a party for your kids. We have been here a few times over the years, and twice in the last month, including a birthday party we hosted for our six-​year old.
The staff at Pump It Up is excellent, and the process is very well organized — taking all the pressure off the parents. Hosts get their own designated parking spot right out front, and there is ample parking for guests. After checking in at the front desk, parents/​guardians sign a waiver for their young charges using one of three touch screen tablets in the front lobby, and then are allowed to proceed into the first play room.
This room has several inflatable and interactive play structures, including a basketball court/​boxing ring with giant gloves (fun for adults and kids!), a slide one gets to the top of by climbing through three levels of netting, and a giant Kinect system that’s a magnet for toddlers!
After forty minutes in the first room, the party moves into the second play room. This features several play structures, including a vertical climbing wall with two staff-​supervised belays and a WORKING bell on top that my older daughter adores, a slide one gets to by climbing three successively taller climbing walls that’s my younger daughters favorite, and of course, the GIANT slide that no kid in the party can stay off of!
Each of the two play rooms has places to store shoes, benches for weary adults, and LOW water fountains. Each room also has one game each that guests need to pay for — an air hockey table in the first room that takes 3 quarters per round and a hurricane booth in the second that costs $ 2 per ride. A little disappointing that these are not included in the package — during our daughters birthday party, the hurricane booth was especially popular and I was annoyed that some of our guests had to pay out of their own pockets (I paid whenever I was in the vicinity and kids wanted to go in).
After forty minutes in the second play room, everyone puts on their shoes and moves into the party room. This has an inflated throne at one end for the birthday kid, two long tables with benches for the other kids, and seating along the walls for adults. There is also a screen in one corner which projects all the pictures the Pump It Up staff have been taking throughout the party (hosts can buy these and distribute to their guests for $ 20). The staff also take care of serving all the cake, drinks and food (we ordered a veggie tray and eight large pizzas — four cheese pizzas for the kids and four large multi-​topping pizzas — including spicy tandoori chicken and vegetarian paneer — for our party which had about 25 kids and 25 adults).
After another forty minutes in the party room, it’s hand-​out-​the-​gift-​bags-​and-​say-​goodbye time. The staff helps hosts pack up all leftovers and bundle up presents (which have been collected in a bin clearly marked with the birthday kid’s name) and will even help you to your car. Excellent service all around!
So next time you’re thinking of organizing a birthday party for your child, take a look at what Pump It Up has to offer. It made for one of the most hassle-​free and fun birthday parties we’ve ever thrown, and I wish you the same experience.

I visited today with my (almost) 3 year old using a Groupon (which btw was an awesome deal!) It was a glow in the dark event with Cameron as the attendant. She was really friendly and sweet (as are a lot of the attendants there) but she REALLY showed her abilities when the kids all started pouring in and she was able to handle everyone’s needs, especially my son’s. He was the youngest in the group and took a long time to warm up to the festivities because it was mostly dark except for some lights. The dark made it challenging for him to move around but Cameron took special precaution, as well as gave him extra attention to make sure he was having a good time. I could actually sit back and relax, which was nice. She was always on her toes and super nimble around the gym. She was also very patient with the kids and very alert to everything going on, while still maintaining a chill attitude. I can tell she would make an amazing babysitter/​caretaker. Top notch attendant! I asked her if she was working the Wednesday event since I’m sure my son would love to play on the bouncy houses with her again, but with the lights on this time! Cameron really makes this Pump It Up location the best!
The front desk manager (I didn’t catch his name) was also very friendly and helpful. I wasn’t sure if my son would take to the glow in the dark activities so he offered to let me try it for a bit before scanning my groupon. Great customer service!!!
I came here one other time for a bday party and it was very well organized and the attendants were also young, energetic adults and did a good job with the party! Great venue for a bday party or just all around play time to tire the kids out. I’ll definitely be a regular here!

Pump It Up Pleasanton is our go-​to party place! We have kids ranging from 5 to 10 and they absolutely love coming here. Plenty of activities, great exercise and very affordable for parents. The rock climbing walls are our favorite, but the slides and hurricane chamber are also legit! The employees are friendly and go out of their way to help in any way. We can’t recommend this place enough for birthdays and team parties!

We went in because we purchased groupon. Good and bad about this place. My first impression of this place.
Pros & Cons
1. The staffs were friendly, would check on the kids on bouncers and slides.
2. Clean, not the best but okay.
3. No food service.
4. Expensive for $ 9 a kid. Not a whole day play with one price. Only 1.5 hours play time.
5. All age groups mixed in the same area. Not safe for younger ones even with assistants around.
5. We came in early, but seems like the restroom are not being cleaned everyday. Papers were not refilled.
6. Very very small to compare with bounce a Rama and super franks. Only two arena rooms with 3 slides, 2 rock climbers (not for younger kids), 3 bouncers and an interactive TV. My almost 4-​years-​old got bored in 30 minutes.
7. Different opening schedules everyday.
8. It was only a few kids there. But didn’t have story time as scheduled.

Please TIP THESE KIDS! I have read a lot of reviews and it seems that people think tipping is not necessary due to cost.
The high school kids who work here are not paid very much as an hourly job and don’t work very many hours so when they do go all out to provide fun and safety to your kids Please TIP THEM! Also acknowledge them as they receive bonuses (albeit small ones $) for the employees who receive the most compliment cards.
These kids work hard and spend hours scrubbing down those inflatables and trying to provide a fun and safe experience to your children.

We’re so happy and floored with how organized and easy it was to book my son’s 5^th birthday party here. The entire staff was friendly, energetic, and really organized. We had about 40 people including kids of varying ages and there was something for everyone. The slides and combination jumpers are big enough for parents; teens and parents enjoyed trying to tackle the climbing wall. It was neat to get to change rooms in the middle of the party so the kids felt like they had a whole other place to explore for the second half.
All catering comes through Garlex Pizza in Pleasanton. We did several pizzas and large salads. Food was decent, albiet a little expensive, and drinks have to come through Garlex as well — but no choice cause they don’t allow any other caterers.
My son felt super special when it came time to sing him «Happy Birthday.» The coordinator, Kevin (I think) sat him in a giant inflated thrown, put a crown on his head, and coordinated everyone to sing. He LOVED it and felt so important! For that part, it was worth every penny.

Fun for the whole family. My brother and I took my niece here when she was visiting. Who would’ve thought we’d all have such a great time and a great workout jumping all over the place? I realized how out of shape I really am after stopping by here.
$ 9 will get you and a kid in. That’s not a bad deal considering movie tickets cost more and this is a much healthier alternative for kids.
I had so much fun climbing around, falling down and laughing so hard I had tears in my eyes. If you want to be a kid again or just have some fun, stop in here.

This place is so much fun!
Came here for a child’s birthday party and expected to sit and watch the kids play like usual but oh no… WE GOT TO PLAY TOO! Best party ever!!!
Everyone had tons of fun! The parties are private so it’s just you and your guests having fun together! There’s Basketball, Gladiator Ring, Obstacle Course, Huge Slide and more!
Highly recommend this place for all parties! Forget Chuck-​E-​Cheese, this is really where a kid can be a kid — and so can adults! Yay!

We came here for free-​play one Friday. It was great for getting my son’s energy out. However, we happen to have gone to the Milpitas location recently, so I can tell you that this location has much more worn-​out inflatables. I can tell that they tried to mend the slides, etc as much as possible, but you can feel air busting out everywhere. That’s not the annoying part though. The annoying part is that the worn out slides are not well inflated. So when I got to the top of one slide with my son, I almost slid off accidentally b/​c a few boys went down and since it’s not well pumped up, the ledge at the top dipped and I barely hung on. My son went down first b/​c I couldn’t get to him before he decided to go down himself, but thankfully there was no collision at the bottom. Adults also slid well past the barrier at the bottom since it was about half inflated.
Overall it was all still safe, but I’d say they’ll need to swap out some inflatables soon.
My son also really enjoyed the Motion Manic (?) It was projection from above of games onto a white carpet below. It was great, except with the bright lights it was hard to see much. He still had fun regardless.
We’ll come for parties or if someone else sets up play dates here, but I won’t be going out of my way to take him here for free play if it’s just ourselves.