Party City

This place has everything you could possibly want. The items are well organized and that have a decent amount in stock.
If they’re missing something you need, you can order it online and its delivered to your home for free if you use the kiosk.

I had called multiple Party City locations in search of this particular sombrero headband for Cinco de Mayo, but none had any in stock except this one. When I called, I gave the sales rep the SKU number so that she can look up the exact product. She told me that they can only put things on hold until the end of the day. That’s fine, I was going to have this picked up the same day anyways. When my boyfriend went to go pick it up later that day, he sent me the picture of the WRONG sombreros that the lady apparently had on hold. I sent him a screen shot of the correct sombrero from Party City’s website, and he said the cashier told him they did not have those in stock. WTF? I told him to ask the cashier to look up other locations that DO have it in stock. The cashier said Union City had 6 left.
I decided to call and put 2 on hold before they ran out too. When I called, literally right after I found out, the guy who answered the phone said they didn’t have any in stock. ARE YOU KIDDING ME? It seems that this company needs to either update their inventory data base and train their employees to have better customer service…

Great location, clean store, friendly helpful staff! Ever since Boswells moved out we have not a local party store. I was in and out in no time and the staff were able to help me find the items I was looking for quickly. I can’t say enough good things about this store and their employees!

Couldn’t have had better customer service! When checking out the cashier told me about a BOGO free deal so I needed to go pick out another set of cups. Then she informed me they had coupons online. I saved $ 25! thanks Keya!

Great store and I love the new location. Had a girl named Julia that gave us excellent customer service, was fast and efficient. Looking forward to going back

Love the new location but the customer service was awful. I heard one employee talk horribly about a customer to another employee. Overall very rude.

Nice & clean but staff doesn’t greet nor smile. No welcome ambience. Need better customer service

Very slow and mediocre service. Employees don’t appear to take pride in their job. It’s not my favorite party store to shop at.
On a positive note, the new location is an upgrade and is very nice inside.

Love the new location’s space and setup. It’s just a little farther and remotely located than where it was previously located to where I usually go. But I can see why they made the move.
I would’ve given full stars if not for the gloomy and bored cashier. Who looked liked she was just tired and couldn’t wait to be done. Mind you, I did arrive close to closing time on. Tuesday night.

I don’t shop for party supplies often but I very much enjoyed my experience at the new Party City location. The parking here is so much better! All the workers here are very polite and greet when you come into the store. I was just here to buy some tissue paper for gifts and paper plates and such, they have such a big variety I was able to find exactly what I wanted. Anna helped me find everything I needed and Natalie rung me up. It was over all a very pleasant experience. Make sure if you need help at the registers you are standing where the employees can see you because there are blind spots at their cash wrap. Definitely recommend this location.

I love this new location… So easy to park!
Big bright and full of great stuff… DGDs and I went yesterday AM to procure the NYE trappings.
I see where the balloons would be a bottle neck when the store was busy… They are located at the only cash register section.
We were served promptly… the girls choose wonderful unicorns. The staff even matched the ribbon to the weights they choose.
Happy kids, happy grandma!
We will be back to the best party store in the area!

Unfortunately, I didn’t check the Unilocal review before coming to the store, otherwise I absolutely would have avoided it!
The location is really nice, very clean and easy to navigate– of course, because it’s a brand new location.
I came in to purchase 8 balloons for my nieces birthday today.
I was greeted at the front and was asked if I needed any help; I told them I was just getting balloons and they told to bring the balloons up to the counter top when I was ready to be rung out & had selected my balloons.
I selected the 8 I wanted, and walked back up to the counter with no one in line.
The same lady who told me to come back to the counter proceeded to ring up the lady that just walked up to the desk. This didn’t bother me much, cause I thought she probably just didn’t see me, and I would be next.
Suddenly, the line gathered more, and there were now four groups of people in line, in which were ALL helped before me, the customer that was not only there before everyone in life, but had now been waiting 25 minutes, just to have 8 balloons blown up.
I walked over to the back of the line, because it seemed if I wasn’t in the long line, I wasn’t going to be helped at all.
My overall time I waited was 45 minutes, which could have easily been avoided if I wasn’t rudely ignored and looked past when there are clearly workers all over this brand new store.
Keiko was the name of the cashier that completely overlooked us, and was so rude to us. Workers shouldn’t be assigned to ring at the front if they have no experience with kind and personable customer service.
I really wish prior to the store opening, the workers were trained further on customer service and how to be polite to customers.
Not only have they lost my business, but I will not be returning to this location ever again.
I will take my business somewhere the workers know the value of customer service and are actually polite to the guests that enter into the store.