Lexus of Pleasanton

Turn back the clock 12 years ago when we brought our first Lexus at Lexus of Pleasanton.
It was a give and take negotiations between them and us to get a fair deal. It was bloody and long.
Now fast forward today Feb 2016, where we were given a fair market price for another Lexus from the same dealer and their no hassle team of John Olivera and Doug Cotton. We were treated like family and knew we got a good deal in a very short time.

This dealership sells and services a tremendous amount of volume daily. It was a good experience. Never unpleasant and extremely efficient.

I would like to thank Lawrence Powell at Pleasanton Lexus for outstanding sales assistance, along with his manager John, and Arletta customer relations ~ the service was professional, but friendly, extremely informative, not rushed, he showed great patience, and best of all, a fabulous bottom line on the price of my new car, they offered to deliver the car to San Diego for me ~ however I enjoyed a beautiful road trip in my new car back to San Diego ~ Thank you Lawrence and all the staff at Pleasanton Lexus

I just leased my first Lexus and it could not have been a more pleasant or exciting experience thanks to Lawrence Powell and his team! 5 stars all around! I will definitely be back! Thanks again!

Bob Cascarino sold us our second Lexus RX. An RX 330 in 2005 and an RX 350 on 17 Feb 2016. We had our old Lexus serviced at Lexus of Pleasanton. A long and somewhat arduous drive from Napa but worth it as we were well treated and the auto was well-​serviced. We plan on returning for service on the new car to Pleasanton due to our past treatment.
Bob Cascarino was the only real reason we bought our second Lexus from Lexus of Pleasanton. There are Lexus dealers closer to Napa than Pleasanton but we returned because of your service department and, Bob Cascarino. We have referred some of our friends to Bob over the years and will continue to do so.
We consider Bob a Sales Consultant friend and a wonderful representative of the Hendrick Dealerships.
P. S.: We are not related nor do we have financial dealings with Bob other than the recent auto purchase.

I purchased my car from Shawn and he is an AMAZING sales rep. He took care of our every need, was so friendly and kind, and vouched for us to get the best deal. Great guy; great experience!!! Buy your car from him!

I recently purchased my Lexus NX200T from Jeff Lao, and he made my buying experience stress-​free. He was very professional throughout the whole process and answered all my questions and concerns. By the time I finished signing the papers, he had the car washed and prepared for me to drive off. Couple of days after, he followed up with a call to make sure everything was running smoothly, which I appreciated. You can tell he really takes good care of his customers. If you are looking to buy a Lexus, I would definitely recommend Jeff!

I purchased my car yesterday and immediately wanted to write a review. We visited Oakland Lexus and Concord Lexus before Pleasanton. At Oakland, it was clear the person showing me the car did not know much about it. The test drive was pretty quiet, with not much info give. We are from Oakland and wholeheartedly wanted to support Oakland business, but weren’t quite convinced. We then visited Concord Lexus and walked out due to their misinformation and pushiness and just questioning our decisions (had agreed on a price over the phone). I will post a separate review for them! Anyhow, at Pleasanton there was no funny business, no questioning our decisions, and everyone was nice and straightforward. We worked with Shaun de Guia. We couldn’t be happier with our experience.
Jill (delivery specialist) did a great job. Very thorough. Very patient especially considering my toddler was hoping around in the back.
After our purchase John Cabral came out and asked us how our experience went and if they could do anything better. I very much appreciated that.

Steve Cacela is by far the best car salesman I’ve ever dealt with. It is no surprise if you look him up under Lexus of Pleasanton – he has pages upon pages of great reviews. If you are lucky enough to get a Lexus only the service differentiates that dealers and Steve has done Lexus of Pleasanton as well as Hendricks a great service in working for them. I look forward to buying our next car from him as well. This isn’t the first time we dealt with him and whether or not we bought something, he was an extremely awesome and accommodating salesperson. Take a bow Steve ! Cheers, you deserve all the praise you get!

I have been a Lexus driver for 15 years.
I have worked with 4 different dealerships.
Our household has 4 cars.
This was the BEST experience I have ever had thanks to Jeremy Davis the manager at Pleasanton.
(Jeff Lao and Mike too) thank YOU very much.

If you’re looking to buy a new Lexus, Shaun De Guia is the one who’s gonna find you your dream car. My boyfriend was looking to buy a NX, but he wasn’t sure if it was right for him. Shaun allowed us to test drive the car as many times as we needed to. He knew everything about every car at Lexus, and you can tell that it’s not just a job for him, it’s something that he is passionate about. He was extremely patient with us and did not pressure us into buying the car the second we met him, like some people do. He went above and beyond to ensure that our experience at Lexus was enjoyable and as stress free as possible.
After purchasing the car, Jill Stutzman taught my boyfriend everything that he needed to know about all the technology that was in his new car. She spent over an hour answering any questions he had, and gladly/​patiently repeated anything that he wasn’t sure about or that he did not understand. She was amazing!
Both Shaun and Jill make a great team, which is why you need to go to Lexus of Pleasanton and ask for them!

Steve is the man. You know someone is a good salesman when you WANT to buy a car from them. The very kind young lady I spoke with on the phone is also a great person!
Steve went above and beyond when I bought my car. He’s the antithesis of the stereotypical car salesman, he’s very personable, authentic and honest. Before I traded in my Audi I shopped around at various dealerships and Steve beat the buy-​back value that even Audi offered while beating the price on similar mileage and equipment vehicles that Lexus dealerships were asking for.
The service department is pretty dependable too. I called in and got a service appointment and loaner immediately. I’m in Fremont but it’s worth it to come here instead of Magnussen Fremont Lexus partly because Lexus of Pleasanton is so good and partly because Magnussen Fremont Lexus is terrible.

This review is for the service department. Took my IS in for a manufacturers recall and the process was smooth from start to finish. When you call for an appointment they say Acura service (not knowing they are in the same building) so perhaps changing to Acura/​Lexus won’t throw people off when they call. Michael was professional and friendly while explaining what they would be doing to my car. They have Enterprise Rental car in the dealership so getting a courtesy car was hassle-​free. Even got to test drive the 16′ IS!
I get it-they’re busy but I would have appreciated a call to let me know my car was ready. Instead I had to call to check in before I drove all the way down.

Ok it’s been a while but this time it was my son who was looking for a new (his first) car. I was hesitant to return to Lexus but he really wanted me to go with him. I was surprised that when we walked onto the parking lot we were greeted right away by John C the same one who emailed an apology for that first visit. I am happy to say we were treated like «family» my son now drives a brand new Lexus and I’m happy to say their customer service was excellent! Thank you Lexus of Pleasanton

This review is long overdue but I’ve been meaning to write something for awhile. Lexus of Pleasanton is a lot older than some of the other Lexus establishments like the Fremont one so it looks kind of dingy on the outside and even the entrance is kind of easy to miss. But aside from that, I had a good experience working with Rachel Edoria, who was the salesperson that worked persistently with me to get the car I wanted at the price I was looking for. Once Rachel knew what I wanted, she would alert me whenever a possible deal fitting closely to my needs would arrive. She was always pleasant and courteous and ready to help! We communicated a lot via text or email which was very convenient for my schedule and I appreciated that. I love my new car that I got 2 months ago! While I loved working with her and this review is a reflection on her, we didn’t have as pleasant of a time with Financing. But maybe that’s just the nature of the jobs.
I also recently came by to get service because within these last 2 months, I unfortunately got a huge crack on my windshield! I was devastated, but luckily my insurance (AAA is the best by the way) was okay with me bringing my car to Lexus to fix since I had too many fancy things attached to my windshield like rain sensing wipers, etc. I wanted to make sure everything was put back the right way. My service adviser was Michael Sullivan who was SO easy to work with and made me feel at ease. He had spoken with my insurance company and explained what would happen. I paid out of pocket but then AAA sent me a reimbursement minus the deductible after I submitted receipts (they did this in a week actually so it was super fast!) Mike even gave me an extra day’s worth of a car loan to make sure the windshield had enough time to adhere and dry due to rainy conditions outside. The whole process was painless and my car was returned in great condition. So this review is also for him!
Thanks Rachel and Mike! You guys have made me feel really welcome to the Lexus family and well taken care of :)
I plan to go back and consult with their tech lady too since I’ve been having issues using the Siri connection from my navi. so I’ll update as I go! And supposedly they will be doing renovations or moving to a nicer building in the upcoming years! There’s so much open space in Dublin anyway :)

Fourth time bringing my vehicle here for the never-​ending recall services. Service advisors were knowledgeable and not pushy on selling additional service while the vehicle is in the shop. ETA seems to be on-​spot (for most of the recalls).
Loaners aka Rentals at this location is handled by Enterprise Rent a Car, though the vehicles you would receive as a loaner is still a Lexus (urg, mostly ES and a few IS) but you are signing a rental contract via Enterprise.
+1 for advisor actually looked into the dash warranty repair
+1 for advisor actually ordered the dash for my vehicle
+1 for Enterprise agent finding a vehicle for my needs
+1 for sunday repair appointments

Shawn Anderson was Amazing at his customer he provided us! He took his time answering all our questions and going over all the details and features of the car. He was very patient and polite! His joking mannerism made the whole experience less stressful. If anyone needs to buy a new car they should come to see Shawn.
Wonderful guy to work with!
Thank you Shawn !! This dealership is lucky to have him working for them!

What a pleasant surprise to have found this dealer, Manager John Cabral and especially the Sale Professional Shaun De Guia! Shaun is an excellent listener, clear and articulative communicator, and non-​pushy salesman. We walked away with a win-​win situation, a great deal and a perfect car. We will be back to look for the same help!
Went shopping for car with just us three women and did not for one moment felt unclear about anything.
A very refreshing and smooth experience buying a car.
We definitely recommend this dealership and look for Shaun

My experience was with Matt Hoffman. He was the first person to approach me on the lot. He was passionate about the product and genuinely concerned that I found the car I wanted.
Not until after I left the lot the first day, did I truly appreciate Matt’s delivery. He didn’t pressure me. He didn’t try and get me into a car that day. He followed up with a text that wasn’t overbearing but instead engaged and proactive. That simple text opened up an avenue to communicate and get more involved. This help answer questions, iron out details and virtually prepare me to make my purchase. That’s what got me to come back.

Bought my Lexus IS350 F-​Sport here the 2^nd it was released and sold (July 2, 2014) as a surprised wedding present for my wife. They did not give me any deal what so ever paid premium for sure. They honored my request to put a giant bow on the roof of the car.
Show room is very limited. Not much space and salesmen not very helpful. The Fremont one is much better.
We took it there for the «free» maintenance, the first 5K was a joke, don’t really do anything and the 10K they finally do the free oil change. Both were done ridiculously fast (1.5hr) with a complimentary crappy car wash with filthy wheels covered with brake dust and other black marks.