Bank of America

The telephone number 925−417−2112 choice #4 for talking to a person at that location doesn’t work!!!

This is my second Unilocal for this poor excuse of a banking institution. The tellers are always very nice and helpful, and that is the ONLY good thing about this bank. The personal bankers are less than helpful, and constantly changing. So much so, that I asked if this was a B of A training branch. I ONLY stay here because I am linked to my Mom’s account, and she is bed bound and can’t open another account anywhere else without physically going into a bank. HORRIBLE EXCUSE OF A BANK! Today, their ATM ate a check that i was trying to deposit. I went in to tell the personal banker, Juan, and he told me to call the customer service claim line, and «that’s all you can do, sorry». REALLY? Horrible customer service!

Isn’t it weird when you have to actually go into an actual bank building? It seems so foreign when I actually have to do this.
I needed a cashiers check made out for my tenants security deposit. There were two tellers working and they were busy so I stood next in line for a few minutes.
The process is pretty simple to get the checks made up. I needed multiple ones for varying amounts.
At the end I asked if I could get a large envelope. With out hesitation she went to the back and got me a brand new envelope. It was so nice. I was not expecting that but I couldn’t have been happier.
Service was fast and efficient and if I lived closed, and needed to come in to an actual bank often, I would totally come here for my banking needs.

Worst service ever. They have four people working the floor but one teller. There’s a reason that there is always a line here — complete idiocy

Have banked at this branch for 20+ years, and would only have stayed here if the customer service was great. Branch Mgr and tellers are always professional, efficient, and friendly. I have had business accounts, personal accounts, and investment accounts, and always satisfied.

Worst place. Worst service. Close our 4 year old business account without any explanation. Always had to wait 30 minutes or more to talk to the one banker that works there. After closing account went with WF and been with them ever since and their service is honestly so much better than BOA.

My parents opened a safe deposit at this branch. They went away for a year traveling, thinking their contents were safe at the bank. The bank closed their safe deposit box, shipped their valuables to a holding facility and now demand that they pay hundreds of dollars in shipping fees to have their contents returned. They were customers there for over 10 years. We will not be doing business with horrible BofA ever again. The term «crooks and thieves» comes to mind.

Most people are really nice but Daniel P was quite rude. He should be in a job that doesn’t work with people. He doesn’t seem to like them.

I was a little shocked that when I withdrew $ 2500 in cash from the teller, I was not asked for my ID. Sure, I slid my card and typed in my pin. But that means anyone who had my card and knew my pin could wipe out my accounts. I would really expect to be asked for I’D when withdrawing that amount of cash. Maybe it’s because there was a line of 5 or 6 people behind me. Or maybe it’s because I’ve been asked for ID when withdrawing less amounts of cash at other branches.
I would really hope for a higher level of security at Bank of America.

Did you know that if your credit card is breached that BofA will not notify you? They just send out another card (new account #) without anything being said about the breach. They practice no security to the cardholder. Chase, on the other hand, calls to let you know that the credit card has been compromised, cancel the card, FED EX overnight the new cards, signature required, then call to make sure the cards arrived & you have them in your possession.
Bye Bye BofA after almost 30 years. What a cheap piece of s – t bank!

Great Bank, super customer service. Practically minimum wait time for personal banking. ATM machines work. Would definitely recommend this institution. Any issues I’ve got before with accounts were promptly resolved to my satisfaction

I came here to fix a credit card issue I had with another financial institution. Monika, finance service rep, went above and beyond to resolve my problem. After battling through reps, supervisors, and numerous faxes… My problem was solved!
Thanks Monika!!!

I only use the ATM here, it’s not where I choose to keep my pirate’s gold and 200 carat diamonds. The ATM always works, so no complaints!

I really hate the tellers at this location. I went in to make a deposit with enough cash to not trust the ATM and you know what the teller told me? She told me to go outside and use the ATM and that they are «trustworthy.» I will do whatever I want. I am appalled that they would even think about saying such a thing to a customer. Get your lazy ass up and do your job. I’ve been to the Wells Fargo down the street that is also Downtown Pleasanton and the people there are much more friendly. I’m going to bring my business there if this terrible customer service (if you can even call it that) continues.

B of A in general is just evil. They have so many hidden charges and shady business practices that I didnt know which way was up.
You will not believe my story, or maybe you will unfortunately.
So years ago when my dad was still living he put me on his credit card to help establish my credit. I’d say its typical for a parent to help you out that way.
Well this credit card was also tied to his B of A checking account and was charged on the chance the account was over drawn. Ok thats the plot now here’s the story.
Years later he passed away. My mother moved to a new location. My dad being that he was deceased was not able to make an address change on the billing address.
So when my mother kept overdrafting the said checking account well guess who kept getting hit up for the balance. You guessed it. It was yours truly. Thats not the half of it. The charges were still being mailed to the old address. So month after month of service charges and finance charges accrued. Finally some agency tracked me down by calling my mom at her old number and she some how got the message to me.
I am to find out that I am liable for all the charges on my late fathers credit card. Look I dont mind paying the charges. After all my elderly mother is 80 years old and forgive her if she over drafts her account once in a while. She is blind in one eye and elderly.
But come on you think I could get a little help from custmomer service on some of the finance charges and late fee’s? The answer was no.
The reason they stated was that we should of informed them of the address change and we are responsible for that…
Duh…did I mention the owner of the card was deceased? I think thats a pretty freakin good reason as to why he couldnt process an address change.
They didnt care, no regard for my dad’s memory at all. He was just a customer of B of A for 37 years and to them he was just a number.
I got so much run around from bank america’s customer service and transferred from office to office I finally just went into the branch office where I found some more reasonable minds.
It took 3 visits to finally cancel the card. And of course I practically forced my mom to divorce herself away from bank of america since she’d been a customer there for over 50 years.
Oh and get this. While my aged mom is there making her final with draw and closing her account the teller makes a mistake w/​the decimal and gives her more money back about $ 5 more than was in her account.
Guess who got charged for that? Yep you got it.
Oh but it wasnt just a $ 5 charge it was a $ 100.00 charge. So me and my mom again made a trip back into the branch to find out what the charge on the supposedly cancelled is for.
And well they found the mistake. The teller made an error and my card was charged.
Wait, if it was just a $ 5 error why did I get charged over $ 100.00 on my credit card.
Oh thats simple to explain says the loan officer… B of A charges in $ 100.00 increments. We dont just charge $ 5 we charge a $ 100.00 minimum.
WHAT THE FUCK!
Can you see where the word evil and shady business practices come in?
So im being charged over $ 100.00 of a $ 5.00 bank error CHARGED to a credit card that I was supposedly already cancelled?
I just dont know how to express my disdain for Bank Of America. You guys have some major problems and I hope you go out of business.
You’re unethical business practices will someday catch up to you.
You may have legal loop holes that allow you to do business in this way but someday in the end it will hurt you. What goes around comes around folks.
Yeah what a freakin story, thanks for taking the time to read it.