U.S. Bank

Best bank in downtown Pleasanton hands down. Why? When we moved to Pleasanton our children were in middle school and they went to all the banks up and down Main Street one afternoon asking for quarter and dime rolls for their piggy banks. Every single bank EXCEPT FOR US BANK turned them away because they didn’t have an account with the bank. US Bank warmly invited them in, gave them as many rolls as they needed, and we promptly switched all of our accounts including my business account to them.
US Bank is that small town, meet and greet, efficient yet never too busy for asking how your day is going, kind of place. Be prepared to love the staff, their teamwork, the parking, and the location.

I am surprised that I am the first to review this bank location. Reason for the 5 stars:
*Received excellent customer service from Steve Washington, who was able to get me where I wanted to be, when 5 other banks told me it would take 6 months to a year;
*Though it took close to a month to get to my objective, Steve provided timely responses and always positive and calm;
*The branch is so calm and Steve ensured I met everyone so that I could reach out for any assistance based on banking needs, including the Branch Manager (Cynthia Baysinger), who actually step in to assist so I could get back to my client’s office (you definitely tell the bank works as a team);
*The branch reminds me of a bank from the past that is very well maintained (loved just going to this branch — it has a special charm); and
*Plenty of parking — keep in mind it is on Main Street and parking can be tough.
Bottom line — be forthright with Steve and do what he says and have faith.

The girls at this office go above and beyond. Every time I have a need that is outside of normal banking they make sure to take care of me in a professional and efficient manner. Really appreciate you guys thank you!

Always friendly and polite. We have been with US Bank since they came into Pleasanton. The managers know how to get things done and will find a way to make the system work for you with the different account types.

Meh. Their service staff is nice, but their actualy service kind of sucks. We have been customers for a couple of months and are now realizing how spoiled we were at the Credit Union we sadly had to leave behind in our old town. This bank puts holds on everything. Your money is not your money until they have apparently had time to personally go to the other bank, or person’s house, or the original mint to verify the authenticity of your money before they count and recount it to confirm that you indeed have those funds available to you. Huge inconvenience if you are the kind of person who say,… needs money for things! We had to order checks 3 times before the bank decided that they should rush order them for us. I guess that means they put them on the back of their fastest donkey as they arrived 16 days later. All of this aside, I DO NOT LIKE THEIR ONLINE BANKING! Account balances are shown with everything listed as a pending transaction, even debits (Isn’t that the point of debit, it comes out of your account immediately). No detail or description of the transaction is shown until they have had time to do their «research». Even cash transactions… and I can’t use their website on my phone, I especially hate that! I am taking a star back. 1 star, that is all U’s get, US!

1 star is what they have earned, which should be credited all to the branch manager Francis Dulnuan. I’ve overdrawn my account and been charged some serious fees that I feel are excessive. I had to basically beg Francis to respond to my calls and emails to have these waived. Its one thing to say no to my request, but to just ignore me, yeah, not okay. I literally begged him to respond to me before he bothered to reply. I have since sent a follow up message, and he flat ignored me and has yet to respond. He can’t say he wasn’t there because I am downtown in front of his bank mutiple times a day (to and from school twice a day and two and from softball practice and my daughter;s work) and his desk is by the front window where you can see him from the street. Yes, he was there sitting at his desk every time I have been down there so «busy» that he couldn’t be bothered with taking the time to respond to my little request. When I tried to call him, he was there, but «unavailable» to take my call and I know his staff gave him my messages.
Bottom line, my bad for overdrawing my account. Things happen and I suck at balancing my checking account. But for this «manager» to just ignore me even if he didn’t agree with me. C’mon, really?