Vogue Cleaners & Alterations

The SERVICE is 5 stars, the employee treatment is not only zero, it is criminal.
I use this place regularly. They do some of the fastest and best work In my experience. Price fits the quality, for me at least.
But I walked in when it was 102 ° F outside, and they had no AC for the employees. Inside it was much hotter, which makes sense considering there is tons of steam and hot irons and working machines.
The employee was sweating so profusely I thought that person was about to collapse. Definitely going to inquire w/​the city and county about these working conditions. I don’t want the people I trust and whose work I respect to suffer like this.
GET THESE PEOPLE A COOLING SYSTEM YOU DAMN SWEATSHOP BOSS!

Dropped my undamaged wedding gown off for dry cleaning and it was returned several weeks later with loose threads and tacks destroyed! Do NOT use this place for anything you care about! $ 180 for cleaning and I had to have my once beautiful gown fixed before I could wear it! Two stars for this review because I’ve never had trouble with dress shirts and jackets. The one time it really really matters though, a HUGE letdown. I would’ve demanded they repair what was damaged but I don’t trust them enough to not make matters worse!

This place was exactly what I was looking for. Why would you drive to the cleaners when they will come to you, free of charge, twice a week. It saves you a huge hassle. I was totally bummed when I lost the use of «Rinse» after moving from the city and was thrilled to find these guys. They did a great job with my dress shirts and I’m trying them out for a shoe shine this week.

We have been using the Pleasant Hill Vogue cleaners for some time, and they have always done an excellent job with shirts, suits, delivery and pickup, and in-​store alterations (very professional and reasonably priced). I am prompted to review today because I left my credit card in a shirt pocket, and I was immediately called so I could make arrangements to pick it up.

This review is only for their laundry shirt service. The price was a little high for a shirt $ 2.10 but they did a good job. The shirt was returned with no visible wrinkles like other cleaners but the price is what may not have me returning.

My only complaint is the owner. What a rude woman. It’s unbelievable how a business owner can conduct business by ignoring her customers as they walk in — three times on three different occasions. I didn’t say anything the first time I saw her — thought maybe she had an off day. Second time, same thing. Third time was it. I finally had to say something to her. Three different occasions she ignored me — like i was literally a ghost! I had to ask her to help me — that’s how bad it was. She’s definitely a timid woman but that doesn’t explain rudeness. I almost didn’t believe her when I asked if she was the owner. I just can’t believe someone like her owns a business.

Big rip off! I paid $ 80 for 9 pieces in dry cleaning. Of course they do not have a list of prices or include the price on your receipt at drop off.
One dress cost 12.55 and another was 9.55. What is this? No flat rate per type of clothing? I had blouses and shits all cost 6.95 really? Wow very expensive for an ok job. Staff not friendly at all. Very slow. Not going back there again.

Needed to get suit dry cleaned before a wedding and a dress that had a few beads missing fixed… dropped it off on Thursday afternoon, wedding was on Saturday evening. I was ok with picking it up saturday but they said my choices for service was either by Friday (next day) or not till Tuesday, but not Saturday. Um ok? I said fine, Friday would be fine but I’ll probably pick it up Saturday afternoon anyways. I also dropped off my dress with a bag of like 100 beads to have the five or so beads missing fixed.
Saturday afternoon. I come by to pick everything up and my dress was not even at the store?! Apparently they have someone else take the dress and fixed elsewhere. But I thought we had/​I am paying for/​a Friday afternoon pick up, here I am a full day after our scheduled date and my dress wasn’t even AT the store?! They had to call whoever it was that had my dress to hurry up and fix it and drive it back. I had to come back later in the day, closer to the time i had to go to the wedding. When I finally got my dress back and upon inspection, it was done so poorly! The beads that were missing were back on, but nearly falling off… it wasn’t even secured. Furthermore they did not return my extra beads. All in all I was charged for 20 dollars to sew on five beads. and it wasn’t even delivered on time. NO discount for the mistake, no apology…
never coming back here again.

I used to used Vogue Cleaners out of Pleasant Hill until the mix-​up with Country Club Cleaners. I received a voicemail message from the Owner of Vogue noting they were back in business and never sold to Country Club Cleaners. However, I continued to use MyBuddies Cleaners in Danville until their franchise was pullled.
I just called Vogue Cleaners in Pleasant Hill to restart my service and was greeted by a rude woman who basically said they no longer have that service which I assumes refers to pick-​up and drop-​off. That was okay but in trying to clarify why I was calling, she said she had a Customer, had to go and then hung up. That type of behavior is unbelieveable.
I rate Vogue Cleaners in Pleasant Hill with «1» star because you can’t rate them any lower.
The previous Owner (I’m assuming he sold the business) was fantastic and I would have given them 4 — 5 starts but the New Owners with their rudeness probably reflects their work ethic and how they run their business.
If you are busy, don’t answer the phone instead of answering the phone and deciding they won’t make any money so just be rude and hang up.

This review isn’t to negate other people’s good experiences here, but my two experiences have been a little disappointing.
The first time I brought some items here I was told I could pick them up the next day, but they turned out not to be ready when I went in. No biggie, just a little waste of time.
The second time I went back for pick-​up a few days after drop-​off to avoid the first scenario. When I got one of my items back, the tea stain I had taken it in for was still there. I made two mistakes here. First, I did not point out the stain to them when I dropped off the item. Second, I signed my receipt before discussing the stain with them. When I pointed out the stain, the employee took my shirt in the back. She came back and told me that they said they had tried cleaning the stain with a tea/​coffee stain cleaner but that it hadn’t worked. Fair enough. But the sign on the wall says «results guaranteed.» I don’t think that I should have been charged for that item. I understand this is something I should have mentioned instead of waiting for them to offer to refund me, but I’m still a little business-​shy and just let it go. I suppose I’ve learned a couple of things now.

Lost tw shirts but found them, now no credit cards

Worst dry cleaning experience ever.
My husband and I are currently living in temp housing – out of a suitcase – so our wardrobe is limited. We needed to find a dry cleaner’s close to the hotel for weekly service and we picked Vogue because it’s very close. I wish we had never entered this place.
Visit #1 — I dropped off clothes on a Wednesday and the girl asked when I’d like them to be ready, I said Saturday, she said ok. Not overly friendly, but I really don’t care as long as the clothes get taken care of.
Visit #2 — My husband and I returned Saturday and picked up all but one shirt. The girl said the other one would be done by the end of the day. We told her there was no way we’d be able to come back until a week from Monday because we’d be out on business. She wasn’t apologetic about the inconvenience, but again we were not too concerned.
Visit #3 — I returned on Monday (8 days after the shirt was supposed to be ready) and the girls said it wasn’t ready yet. Obviously she was mistaken since they’d had the shirt for nearly 2 weeks! She apologized, checked again, and said she needed until the end of the day to locate it. She promised to call me by the end of the day. She never called.
Visit #4 — I returned the next day and this time the owners were there. They looked for the shirt, couldn’t find it, let us look around, we couldn’t find it, and were very apologetic. They claimed everything was barcoded so it was impossible for it to be gone. The owner gave me his business card, looked me in the eye and promised to find the shirt and call me the next day. But you guessed it… no call!
Visit #5 — I went in and demanded to be reimbursed. We really did want the shirt back and I told them we’d be happy to refund the money if they ever found the shirt. The owner was there (I could hear his voice in the back) but he never came out to apologize. Nice.
At this point I was disappointed in the experience, but didn’t necessarily question the competence of the business. Sure, they lost my husband’s new favorite shirt, the first article of clothing we’ve ever had lost at a dry cleaner’s, but mistakes happen. We were just unlucky I thought.
There way of handling the situation was subpar, but they did reimburse $ 100 of the $ 125 shirt, so we were ready to cut our losses and move on.
Skip to today… someone calls me from the store asking if I received a shirt delivery with a shirt that was not ours. That’s right, they were calling because they had apparently lost another customer’s shirt and they wanted to know if we had it!
Wow. Never will we ever go back to this business. Ever.

My clothes come out nicely, they do next day service, and my clothes don’t smell like chemicals. I do wish cleaners were open on Sundays.

A had to find a quick, affordable and highly capable dry cleaners after my traumatized kitty peed on not one, but two of my down comforters. This place was amazing. Very reasonably priced. NO hint of cat pee smell anywhere on the comforters, which was huge. And they pick up and deliver for Free! Vogue saved me and my kitty!

Generally, I hate the cleaners. Why do I hate the cleaners? Let me count the ways:
1. I hate going to them.
2. I hate paying for it.
3. I hate having to go pick things up at them.
4. I hate looking for that ticket.
5. I hate trying to decide how much starch.
6. I hate when they miss a spot
7. I hate seeing tags on clothes that say «Dry Clean Only».
8. I avoid buying those kind of clothes.
But some times you have to go. And since I live so close to this one I can walk to it, well why not?
Turns out, this is one of the best cleaners I have every used.
They have several trucks and vans, so they can pick up and deliver.
It is a small shop but it is efficient and thorough.
I love the way they do shirts.
They do it like I like it, with light starch on hangers.
They do little details on shirts that make a difference.
I like the plastic bagging over them. Never over stuffed.
The rubber banding of three hanger in groups for easy carrying.
The shirts have a cardboard collar stay, keeping it straight
They have a plastic clip that attached the two sleeves in front, so as not to re-​wrinkle them.
If any area is a problem, they notate it with a card.
They have regular shirts service within 2 days.
It’s less than $ 2 a shirt
I don’t need my ticket, my phone number is good enough.
I don’t hate cleaners anymore.
They are coming back in Vogue with me.

As a resident of San Ramon, I’ve used Vogue Cleaners’ pick-​up and delivery service for about 18 months and have been delighted at how well they take care of the clothes. The pick-​up and delivery is dependable — they never missed a day. For the service, the prices are very reasonable. The website for managing your account does the job well enough. And, when a couple mistakes were made in cleaning and altering articles, they apologized and corrected them at no charge.

We have been using this cleaner for pickup and deliver service for about 7 months. It is very convenient when my hubby has 25+ shirts laundered at once in addition to other items. They pickup twice a week in Pleasanton, so we get the items within few days.
The prices are comparable with all local cleaning services, but you get the delivery at your door.
All the items have always been superbly prepared when delivered, so the quality of the service is outstanding as well.
4 out of 5 stars is only because it could always be cheaper, right?

Our orders are done on time and we get everything exactly as we wanted. A friendly mom and pop shop.