Rich’s Next Day Dry Cleaning

Fantastic, over the top service! Goes above and beyond to please their customers, treats you like a friend & neighbor. Wish they managed all my services!

I think I have been using Rich since he first came to my doorstep asking for business for nearly 10 years. He consistently offers great service to pick up and drop off my cleaning every week with a 1 day turnaround time. He, in fact, has on a couple of occasions performed a special pickup on a day where I’ve forgotten to leave my bag out. He is very friendly and is a fair/​honest guy who is responsive and helpful.

I’ve been through plenty of dry cleaners over the years & none compare to Rich’s. Rich’s Next Day Dry Cleaning is the best dry cleaning experience we’ve ever had. Great customer service — check. Fast & friendly — check. Reliable — check. Clothes in perfect clean condition — check. I can’t say enough positive things about this business. High quality dry cleaning, that is fast, friendly & reliable.

Great Service again, picked up at my house on Thursday, back by 6 on Friday.
Good quality and fast service. Don’t spend time driving or waiting in lines at the lower cleaners, let Rich and his team help you save time and money.

I love rich and riches dry cleaning services. I truly appreciate how they actually come to our door to pick it up, and then leave the dry-​cleaning perfectly clean and ready to go hanging back on your door the next day. They go above and beyond to provide outstanding customer service every single day. we are very lucky to have found riches dry cleaning service and will continue to use their services.
I also have to say that rich is truly a pleasure to deal with. So friendly, so kind, incredibly genuine. He goes above and beyond to ensure his clients are happy. Great job rich!

My wife has been using Rich’s Dry cleaning services for several years.
It was very convenient and fast service.
Recently she sent a brand name new 100% silk dress (retails for about $ 500 that she bought on-​line).
Dress was brand new. It was sent to dry clean to get rid of wrinkles from shipping.
Instructions on the dress said «dry clean only».
Dress was brought back next day, sleeve was completely burned.
Rich came next day, took dress back, then called back and said that it was manufacture problem, not dry cleaner fault. But to «our favor», he said that he has a person that guarantees to fix the sleeve. We agreed. He brought dress back in a several days confirming with my wife over the phone that dress is fixed and looks perfect now. The sleeve was still completely damaged. I attached pictures for your review.
When I called Rich, he rudely confirmed to me again that it is manufacture problem, not dry cleaning, and refused to deal with it further. No compensation was offered. He even sent a bill that included $ 14 for this dress cleaning.
If you have clothes that are valuable and would prefer someone to address problems appropriately, I would not recommend using Rich Dry Cleaning.

What a mess. I sent my winter ski coat for cleaning in Feb’13. It had a zip-​in cashmere lining. The lining came back but not the «coat». Rich called and said he had a problem with the coat «shell». I forgot to call back. FAST FORWARD 9 months later, I needed he coat for skiing. I called Rich and said «I dont have my coat, I remember you called about it». He said: «We would NEVER have a coat here for 9 minths, are you sure its not somewhere in your houese». LOW AND BEHOLD NOT ONLY DID HE HAVE MY COAT, but they runied it (hmmm, wonder why he never called back).
Anyway, of course he took no responsibilty for ruining the coat (I paid $ 4000 for this coat, Agnoa, when my wife and I were in Italy many many years ago and I only wear it 1x max per year).
He sent to the ITAL for review and OF COURSE it came back as the manafacturers fault (anyone here surprised (?).
I called him and told him: «are you ready to lose my business» (I have used him for 3 ½ years, avg spend per year $ 700-​$ 1000 per year) and he said yes.
I asked to him to responsibilty for having my coat in possesion for 9 months (and would have been forever if I hadnt discovered it was never returned) and his final statement was:
«It wouldnt have mattered if I had the coat for a Day or a Year, it was still the manufactors fault.
BEWARE. IF YOU HAVE ANYTHING OF VALUE, DO NOT USE THEM.

I missed my usual pick up day and needed some quick dry cleaning, and Rich went beyond the call of duty, picking up himself, late on a Friday night, and returning on Saturday. This is service, and how business is done, and kept! Thanks, Rich!

Rich is seriously the nicest man! We needed to have a dress and suit dry cleaned for a wedding and only had 24 hours before we were leaving for Napa. Not only did Rich come pick up the garments quickly, he brought them back that same afternoon. Ad he was able to take some of our out-​of-​town family members suits that day and get them back to us the next morning before we left for Napa. This was all overly impressive customer service. But it didn’t stop there. Rich made yet another stop during that time for a special pressing job for my dress. Wow! Great business man, impeccable customer service, and a pleasure to work with. Thanks Rich!

Rich’s Next Day Dry Cleaning is a customer base business. More like a customer satisfaction business. Not only does the product come out clean but it is returned to the location either on the next day or within a week (depending on the number of items). Rich is also very professional and trust worthing which another plus. I highly recommend them!

I have used the service since Rich walked door-​to-​door promoting in himself. Throughout my time as a customer he has always been responsive and the cleaners have done a good job. I mainly have dress shirts cleaned so it is hard to get excited about the results– they go out somewhat dirty and come back clean and well pressed.
On the few occasions over many years that there was a minor issue Rich would personally step in to make sure the issue was resolved. Mistakes happen– it’s how you deal with them that matters. But I don’t expect to be paid every time someone makes a mistake either– a gesture would be nice but the ideal business relationship is just that– a relationship. And the balance in my relationship with Rich has always been on the positive side.
The service works well: you have an assigned pick-​up day and your clothes come back the next day, hung on your front door or where ever you choose to have them placed. If you have a problem you are not dealing with a big company so just call them. Often Rich will answer and he will always do what he can to find a reasonable solution.

I have been using this service for years now, and never complained or had issues. Recently, I had a dress that I had dry cleaned, and Rich’s service caused pilling and made the color on the collar become faded. I complained and Rich insisted on doing a fabric analysis to see if it was the dress manufacturer’s fault. However, he also offered a $ 100 credit to my account, which was a good move. However the process of the fabric analysis inconvenienced me and I didn’t appreciate that. And of course, when the fabric analysis came back, it was the dress manufacturer’s fault, so Rich TOOK AWAY the $ 100 credit he gave to me. He said I should go to the retailer where I bought the dress about 1 – 2 years ago and request a refund! I didn’t want to do this and told him this before he insisted on the fabric analysis. I cancelled their service and Rich insisted to me that he did the right thing. Rich does not know about customer retention. If he had offered me say $ 25 credit for my inconvenience, I would have been fine and not cancelled the service. But now he has lost my loyalty and my ongoing revenue stream to his business which he could have retained for $ 25. And now I’m writing this negative review. He is clearly not aware of how to deal with customer complaints and I guess does not care about retaining customers. I do not recomend Rich’s next day dry cleaning from pleasant hill for this reason.