The UPS Store

Once again… I shouldn’t have. They tack on an extra $ 2 per book of stamps! Why?! Stop being shady.

This is the BEST UPS Store in the area. I’ve had a box here for a few years now. I honestly don’t know what I would have done without these guys. I’m a business owner and I need a safe and secure place to receive my packages. Since this is a commercial address I typically receive my packages by 10:30 AM rather than 8 – 9 PM at my house which is a HUGE benefit to me and my business. Getting a box here has helped my business grow exponentially and that is the absolute truth. Time is money and sitting around waiting for deliveries would severely prohibit my productivity. Thankfully that is no longer an issue.
Not only is the location extremely convenient but the staff is exceptionally helpful. Robin, Ron, Grin, Mike, Liz, & company are always so helpful. Even when they are super busy they are quick to retrieve my packages from the back so that I can get in and out ASAP. I can’t put it into words how great this is.
If you receive a lot of packages or need help with shipping packages please do yourself a favor and make sure you visit THIS UPS Store. You will not be sorry!
Thanx for all the great work through the years guys.

This is the best UPS store around! We needed to print onto some Avery Labels for our wedding and everywhere I went or called, they said they couldnt do it. This store said… NO PROBLEM and we got it done! They are so helpful and friendly and although it is a bit of a trip for me to this store, I wont go anywhere else!

Just think that $ 10 is too much for a notary service, yes, even in the Bay area.

The male notary was not useful to me at all. He spent tons of time trying to figure out what to do with my paperwork and then he crossed out wording and wrote other words on my documents. My attorney drew up the papers and I told the notary that so what he thought he was doing I don’t know. The worst thing is that I didn’t notice until I got home. What a waste of money.

We have shipped packages, have had documents faxed and notarized with UPS. Their staff is super professional and friendly. They always get me in and out. Which is why we have used them for the past 5 years!

Went in to drop off a pre-​paid U.S. Postal service package along with a huge box to ship for UPS.
Conversation with silverback:
I just need to drop this one off, and buy another label for this big package.
«We don’t ship USPS»
Ok this package is already prepaid and this one Id like to buy a label for.
«Well we can’t give u a receipt so it may not get there»
What exactly are you saying? Do u not want to give the package to USPS on their daily stop at your business? (I’m thinking what about regular mail since u do have a zillion mailboxes in here)
«I’m saying we cant give you a receipt, so we’re not responsible if the package doesn’t get there, your’re taking a chance.»
Ok guy– I know how the postal system works, thanks for explaining that so clearly. I told him I have a copy of the label for myself, I’m also comfortable having USPS ship it. I’ll take my «chances» that it will arrive to the intended party.
I damn near had to beg for him to send out a package. A younger lady then helped me ship the large box, great service she was nice and friendly. Guess the old dude was having a bad day, not your best moment chief!
Funny part is this– which package arrived first? (did I mention they were going to the same destination.)
Of course the UPS package did… because they left my other usps package on the floor for 4 days until it was finally picked up and hit the tracking system. Bravo ! well played my friend.

Stay away! Their notaries are attorney wanna-​bes who want to offer legal opinions about the document you want notarized and refuse to notarize it if they don’t like the form. The law states specifically they are not notarizing more than the signature of the person and yet they refuse because they didn’t like the way the document was completed. Never use their services!!!

You’re not supposed to use this Express box for ground shipping–
It was the only one I had.
I’m just saying, it says right here on the box–
It was the only one I had.
Well, we do sell boxes here–
It was the only one I had.
That was the conversation I had with the guy with the fedora today. It went great. After he printed my receipt he slid it over to me and turned around without saying a word. Keep your passive aggressive attitude to yourself and act your age.

This location is THE ONLY place I will take anything to be printed. They have a great staff who is always friendly and helpful. I’ve had things printed here for years, and They’re always quick and reasonable. Ron is the person I usually go to, I’ve never had any problems here and will continue to go back. I’m not sure why there would be any negative reviews.

During our brief stay (43 days to be exact!) at the Hyatt House while waiting for our new home to be completing construction, we utilized UPS Store private mail boxes here.
Staff is friendly :-) I like em!
The rental for PO box is on a 3-​month basis. :-) just FYI

First of all, any negative reviews you are reading here are NOT for this location. I used to own a business NEXT door to the UPS store in P Hill in the old DVC/​Safeway shopping plaza. I still would drive to down town P Hill for this location b/​c of Ron and the entire staff at Crescent Dr. UPS Store! The other location in P Hill closed down b/​c of such horrible service and it sux that this location is getting the bad Unilocal for it!
Second, This really is a dynamite shop! I almost don’t want to let the secret out of the bag and see it get super busier, but this is truly the best little get-​it-​done-​QUICK-​cheap-​and super sweet service! I leave this store with a smile each time and LOVE the work they do.
–And be nice to my Ron!

Ridiculously overpriced scam artists. I went in to ship a package to Washington and was told that my total for ground shipping plus packaging was over $ 70. In shock I canceled the shipping and paid for the packaging only knowing that I could ship for much cheaper through FedEx, which I did. I was shipping an Xbox 360 in it’s original box if you know the size, not big or heavy, box and packaging material came to 13.2 lbs when weighed at FedEx. They packed it at the UPS store for me for a fee of $ 19.64 which included the box, bubble wrap, popcorn, and a packing service fee I was not even informed of at the start. I asked about this price from UPS when I later went to FedEx and the lady actually laughed. My major problem with everything is obviously their insanely high prices, not informing customers of extra charges, and the fact that I was charged for 4 cubic feet of popcorn, now follow me on this, my receipt shows a box 20×20×12 but it was actually 24×18×12 which is 3 cubic feet if you do the math. So, my question to anyone reading this is how exactly do you fit and Xbox box with «5» feet of bubble wrap around it in a 3 square foot box and then manage to somehow fit 4 square feet of popcorn in it. With my math I can’t figure out how to fit 4 square feet of anything in a 3 square foot box let alone cram anything else in. This place is a rip off and I will never be back and suggest that others stay clear unless you like being worked out of your hard earned money.

If you didnt believe me that they’re rude. I was treated poorly many times over the years here so I left an accurate review… read what they wrote back and make your own opinion. Just remember there are so many ups stores, FedEx stores and the usps so don’t waste your time with aggregation from this place… they responded to my first review and it was nothing but crap exactly what you can expect from this place it makes me so sad they cant learn or adapt sorry pleasant hill I wish you didnt have to be subjected to there incompetent rude behavior find a notary else where you’ll be happier in the long run

Laurie Dell (the in-​house notary) was great for getting my document notarized! She was fairly quick and efficient and made sure the document was perfect when she gave it back to me.
Unfortunately I can’t give this store five stars. When I walked into the store there were several people being helped at the counter and there were a few other employees milling around in the back. I had to wait a few minutes before someone acknowledged me and tried to assist me. I then had to wait some additional time until Laurie was available because she was the only notary in the store.
Experience with the notary-​5 stars.
Experience with the other employees-​1 star.
Overall if you are in downtown Pleasant Hill and need a notary to help you this is a great location-​3 stars.
Note: It was $ 10 to get my document notarized.

Ron and his staff are super friendly and easy to work with. We do most of our office’s printing here from brochures to posters/​signs. Its nice to have them an email away and can typically pick up my materials same or next day.

Excellent customer service, very knowledgeable and always greet you with a smile. They run their business with honesty and integrity. Their reputation is why I always come back. Business the way it was meant to be!

I am super upset with this establishment. They posted their hours to open at 9:30 AM on Wednesday and it’s 10 minutes after and they still have not opened. No one was even inside. I even saw someone else who had been waiting.
I called the number on their paper, the number thats on the same paper as the hours and I received an elderly woman on the other end who couldn’t even understand me. Why post a number that isn’t even yours? I double checked to make sure I punched it in right. Maybe they should double check they know their number. Even if they change their number, part of owning a business is making sure contact information is up to date.
A mailing company needs to show that they can be prompt or at least give some type of notice otherwise.
I have no problems with UPS but have an issue with this establishment. For my friends and I who prefer professionalism, this UPS store has loss customers, indefinitely.

I usually don’t review but the gentlemen that helped me with the glasses was by far one of the rudest cashier I’ve ever met. I highly understand how the mailing system works and he tried to lie to me and claim I wasn’t able to purchase a certify mail if I didn’t get a return recipe. I’ve been there various times with no problem and this guy either had a bad day but he vented his anger towards me.
On top of his rude behavior as he wanted me to fill out the certified mail form he walked off for about 5 minutes without mentioning he was leaving. And was upset of the request I made and his other co workers even stated that my request is in fact possible to do. To the old guy with thin brown hair, with glasses you need to work on your customer service, because you are such a horrible person to be acting that way. I felt I needed to emphasize this situation and hope you do in fact read this.

$ 9.95 for passport photos, and the good news is, they can double as a mugshot if there is ever an international manhunt for me.
Fast, friendly, and I browsed for birthday cards while I waited a couple of minutes for the poloroid type film to develop. They put the photos in a little cardboard holder so they won’t get effed up while they finish drying.