The UPS Store

I really appreciate the high quality Costumer service. Very friendly workers and you just feel like there one big team and that’s how it should always be. They helped me out with what I needed and made it very easy and quick.

Beware this place closes down earlier than posted hours. They close at 5 even though they say 6, all services get shut down early so they can leave right at 6. Horrible service as well

This location is a hop skip and a jump from my apartment. My recent visit was to ship something overnight. I was pretty anxious about my package, and a little short on time so I was grateful that only one other person was in the store with me. The woman helping me was quick enough and was able to get my package properly tagged, paid and ready to ship in 15 mins or less.
I’ve been here before and have always been able to get in and out. The staff are friendly enough and the store is filled with all your shipping needs. Envelopes, tissue, bubble wrap, boxes, staplers, bows, everything. There are also mailboxes here if that’s something you are interested in renting.

This location doesn’t have lots of traffic or lines. It’s a bit hidden which I like. So far staff has been helpful and easy to talk to.
I will definitely come back.

I love you Gina, you are the company all wrapped up in one package. May God continue to bless you generously and always be happy.

We came here after a terrible experience at Central Signing. The customer service was fantastic. The ladies working at the front desk greeted us and let us know that they would be with us momentarily since they were assisting another customer. Not only were they quick with notarizing our documents, they even faxed our notarized document for us, and updated our passport photos. Very friendly, and very inexpensive. Highly recomended!

I’m annoyed by UPS’s incompetence. What can brown do for me? Flush itself down a damn toilet as far as I’m concerned.
I ordered car parts online, and the vendor ships them UPS. I live in a condo, where UPS has had difficulty getting into my community before, I so opted to have them picked up at this store. I rerouted my delivery as soon as it was picked up. All week, the ups tracking site says my package was to be delivered Friday to this location.
So what do I do Friday afternoon? I head down there to see if it was there yet. The gal with the red highlights was trying to help, however all the information she gave me was the same information that I had on the tracking website. I mean, c’mon ups… the website says my package is out for delivery… it’s in Concord, somewhere.
You guys have one job, to know where my package is! The girl says she can’t help me, but gives me an 800 number to call. The lady on the 800 number is just as useless, and says my package is still in transit and will be delivered Monday. How is it still in transit?! Your own website says my package is here, in town, but no one has a clue where it is!!!
FEDEX…then USPS… as a last resort, UPS.

busy but helpful and nice

I had to return an appliance piece, and this UPS store mgr Gina and her crew– Ashley literally moved mountain for me while I was working with the vendor on this return.
Gina and Ashley kindly offered to store my huge box right before and through Thanksgiving. I subsequently resolved the shipping paperwork with Gina via emails. All done with cheerfulness and positive attitude. It took 4 working women coordinating efforts coast to coast to conclude this matter, Gina and this UPS store made this task possible. Thank you, Gina and UPS store 0075!

Great customer service! Always available when needed, they work quickly and get things done. Have had several notaries and a live scan done at this location. Very friendly staff and helpful.

Worst UPS store ever. Employees are rude. Had over 100 lbs. of packages. Asked to borrow a cart and the gal said its in use. There was a few boxes on it. Here’s the kicker, waited 25 min. just to have her ask me how do you want to ship. I said GROUND and she said they were all out of ground labels and that 3 day, 2 day and overnight was all they had. What the F is that. That’s like McDonalds running out of fries. I’m sending a complaint to corporate on this one.

bad customer service. point blank period

I only feel compelled to leave a review here because of the poor ratings which prevented me from coming here, but had no choice. I don’t usually like coming to these places because of bad experiences at other carrier stores, but here I was. I came in on a Saturday, a few customers were there doing their business. I was greeted by the cashier lady (didn’t expect that) and she kindly assisted me with processing my packages for delivery. I was in and out in 3 minutes.
Thank you for being so kind!

I’ve come here twice and each time got the same harsh lady. First time, long line, whatever, that’s how it goes. But she was curt with people, clearly not loving customer server — but again, not horrible. But next time, when she had same attitude, AND charged me a dollar for putting 3 strips of tape (I counted) on my package that was otherwise ready to go (I had the label and everything!), that was it. Clearly a business where customer service is NOT a priority, so I won’t give them my business anymore. I prefer to go another mile or two to those who are customer service oriented. Trust me, you would’ve made up the 2 cents it cost you to tape my package with my devoted patronage.
I recently moved from Martinez, went to the one in Virginia Hills shopping center. Owner Steve was nice, helpful, and always remembered me. See ya soon.

Due to an Amazon mix up, a package my wife ordered was shipped using UPS instead USPS. Since there is no mail delivery to where we live, everything shipped through USPS goes directly to the post office for pickup by way of a «general delivery» address. Obviously, this wouldn’t work for UPS, so they delivered the package here for us to come pick up.
When my wife went in, there was no one at the desk for quite a while, and when someone finally came, they remained on the phone for a long period of time without acknowledging either customer at the counter. After the woman was very rude to the man in front of my wife, she gruffly asked what my wife wanted.
Then she couldn’t find the package because they didn’t believe our «general delivery» address was real. The woman at the counter argued with my wife over the «fake» address until she tried searching for the package by name instead, and sure enough, there it was. Then, after all of that, they threatened not to actually give her the package (can they legally do that) because they thought she was «screwing with them» because of the «fake address.» They needed a «real address» to put in their system to confirm a pickup.
We also learned that if they cannot find a «real address» on the outside of the package, they will open the package to look for a packing slip, which doesn’t really make any sense at all if the package is to picked up at their store… in that case, then the delivery address would be their own!
This was by easily the worst customer service either of us has ever received in a service industry, and we will avoid this UPS store in the future because of it. They get 2 stars just because they did actually deliver the package (at least to the UPS store) in one piece.

Great customer service!

I’ve come here twice.
Once it was to ship off my xBox 360 cuz it got red ringed. Grr. They get them really often apparently because they knew exactly what box to give me (they told me not to send it off in the original box so no one would steal it) and sent it off — easy peasy. Too bad Microsoft couldn’t just make their product not suck.
the 2^nd time was to send something off to my parents in the east coast. It was really expensive but it arrived in time (before they had to hop on a plane the next day)
I guess with money, you can get anything done. Good service, helpful and friendly people. Expensive, but what can you do?

Went in just to drop off a pre-​labeled package. Wow, what a service oriented business! Even though I wasn’t spending a dime, I was offered a receipt for shipping and treated as if I were spending a million bucks. Give these guys a try.

BOO for always being closed when I walk all the way from my office to drop something off. Your store hours say you open at 8am and sometimes you aren’t there at 10am! BOO!!!