US Post Office

The woman working behind the counter was extremely rude and appeared disgruntled. Two of my packages got lost with this post office on the receiving end. The Concord post office ordered me to go back down to this post office because they were sure that was where one package was. One is totally lost but they claim the other is here. I don’t even want to go back down there to interact with this post office because of the first experience, and second, because it will waste time on a weekend I needed to use for other things. On the first package, I lost $ 1500+ and they denied the claim. This was the worst customer service experience I ever had, anywhere in my travels around the world.
I am sure it is the «system» that is broken, if two out of 12 packages can get lost like this. There must be a package black hole they are falling in and the post office does not know how to find them.

Staff are very friendly and efficient here. I have never needed to wait for a long time. It is also easy to find parking here.

This is for the whole post system. I had a notice for a delivery of a package. I couldn’t go to the post office to get it so I made the mistake of scheduling a redelivery. Nothing has shown up. I sat by the door all day (seriously!) I tried calling the post office. Pleasant Hill post office has no phone number and when I call the Concord office «during normal business hours» no one answers. (I’ve tried this twice) I tried contacting the main postal system. That’s a joke. It looped me around and then all it would say is that the package was??? No clue. No mention of redelivery, nothing. I know this package has Christmas items from Germany and now it appears as though someone else will enjoy them. It’s truly sad because I know it will never change.

Lack of service — Horrible service; after dropping off a package, like I’ve always done in their big drop off container; package didn’t make it to its destination; upon my in person inquiry they just yelled at me to file a claim on line as they never scanned the package; therefore, it turns out nobody can be accountable for my package.
The issue is, they just flat out refuse to help you, plain and simple, they lack ANY customer service.

Just wanted to say the staff are still so goddamn nice for how much shit they put up with. Thank you.

We have a wonderfully remodeled post office in Pleasant Hill although the service is still horrible. I went to UPS to mail a package last week the had a prepaid return label. First I went to the UPS store. When I parked I noted that the label was USPS. Since I needed to pay for my P.O. Box, I went to the Post Office. My boxed was not closed but the Post Office would not tape it. Really? You cannot provide a foot of package tape for your customers?
Additionally I was 7 days late on paying my box fees and they charge me a «handling fee» of $ 21. The annual fee is only $ 128.00. 16% handling fee for seven days late? We have had our box for many years and have never been late. When I explained this to the cashier, she said they did not have the authority to waive the «handing fee.» Okay USPS, did you know empowering employees is in.

Staff is rude, they will literally pull the sliding doors shut in your face at closing time regardless of how long youve been in line if the line leads outside the sort of inner area. Supplies are always low or out of stock, physical public space is not good condition. The staff leaves one with the impression that they are literally there to do the minimum necessary. Regardless og all this, i try to support the usps but i would recommend crossing the street to staples as they supply many of the same functions of a post office.

Today I went to mail a package to a friend in New Jersey… they couldn’t get the tape with the tracking on it to print out so they voided the tracking and issued another number then printed out the tape. They didn’t even do an acceptance scan. I have no idea whether it is the first or second number on the tape that is valid. I got their phone number from
BUT when I Call it they answer, «Concord main post office» and it is the number for the PLEASANT HILL, CA post office on Contra Costa Blvd??? SOMETHING IS GETTING REALLY WRONG HERE WHEN PEOPLE ARE UNABLE TO DO WORK COMPETENTLY.
After flubbing up the tracking on my package they should have automatically done a scan to scan it as accepted to prove WHICH number is valid, but NOOOOO. I’ve shipped a lot of things through this post office and I may have to find another one where people aren’t as incompetent.
LAST week they automatically assumed how fast I wanted a package shipped and were nonplussed when I asked for tracking. TWO mistakes in TWO weeks, back to back incidents? NOT ACCEPTABLE. An occasional mistake, maybe… but this is starting to become a pattern.

Sent 2 packages from this location and both times delivery has been delayed, the first package was for a week and the other package is still not delivered and it’s been 2 weeks and now they can’t find it DONT GO TO THIS LOCATION TRUST ME!!! But if you do be aware your package might get lost. I’ve gone to other locations with no hassle and I literally ship things out ever other week.

very courteous and knowledgable ladies that work the front counter. I drove from Martinez just to see how this post office pitted against the one near my house, and this one was much smoother. still had to wait awhile, but it was due to other people and not the workers themselves. if you’re looking to skip the bs and would like some informative, energetic help rather than trying to understand some bland old, foreign person, come here

Seriously… are these really Postal Employees? No way, they are way too efficient and nice. Amazing!!! Quick, I can’t really comment on their attitudes, they were friendly for the quick time I was there. Parking was easy. I honestly thought I was the only person there, but I wasn’t. There were a few other customers ahead of me. I will definitely be stopping by more often. The one in Lafayette is HORRIBLE. Others like myself will avoid that place as much as possible. Thanks PH PO.

This post office works for me, especially when I need to pop in during the work day. Nice, quick staff. Parking lot can be a bit challenging, but mostly because people will occasionally try to enter/​exit the wrong (one way) driveway.

Don’t fall into a trap of a 2-​day priority mail! They never deliver on time! If you want to make sure your package gets to its destination by specific time, get express shipping, otherwise get the cheapest shipping offered. Apparently they don’t guaranty your package will arrive on time, even though they provide you with a delivery date… I found this out when my package was delivered 4 days late than I was told, ohh and also it was in Los Angeles on its delivery date when it should have really been in Washington already! Disappointed!

Not that I review post offices all the time, but this one is small but customer service is pretty quick. I was avoiding the zoo of the Concord post office and decided to check things out. Even with a line of about 10 people, I got in and out pretty quick. Fast service! I get the feeling this the post office that time forgot.

This post office was closed and there was no sign indicating they were closed due to the government shut down so I don’t know what is going on. The kiosk that usually sells stamps had a handwritten sign that said «Sorry this APC machine cannot sell stamps now. Shipping labels for parcel is OK. Thanks.» Really sucks for me as I was trying to buy some 2 cent stamps!

Unlike the post offices in SF or Oakland that I have been to this post office has a parking lot and very friendly staff. When I wait in line it seems like the staff know all the regulars who come in.

I visited to this post office on a Friday afternoon and was pleasantly surprised to see that there was a very reasonable line. My perspective is warped, I usually only set foot in post offices around Christmastime — and yikes, what a madhouse!
The post office is a beautiful and spacious inside, and if memory serves it looks like it has been recently redone! Much cleaner, brighter, modern and spacious! The self-​serve areas were busy as always, and with 2 employees working, I only waited 7 – 8 minutes in line. I visited and got in line as opposed to the preferred self-​serve because I was mailing 33 odd-​size envelopes, knowing it would be more than just standard postage. I was surprised when I got up front and was handed 33 66-​cent stamps — I had thought the envelopes would have been run through a postage meter office-​style. So I was bit disgruntled about having to stamp all the envelopes — but I assume that was my bad, my error in judgment. Note to self and others: unless your request is super duper wacky, always consult that self-​service machine first.
I’ll be back around Christmastime, thanks for a pleasant experience and friendly service!

Can get super busy at times and lines get super long. By the time I get up to the front I’m a little agitated but the mail persons have always been pleasant. Just choose your outing wisely and hopefully you will get there and be happily surprised by shorter lines. Parking is usually decent. Pacheco is the hidden gem of post offices, Shh don’t tell anyone.

I used to go to the one in Concord, the one near Home Depot because I didn’t know about this USPS until my mom yelled at me for going to the «far away» USPS.
Just like other PS’, this one is no different BESIDES the new remodeling they did recently which was nice because now it doesn’t look so gloomy/​depressing.
Only problem is that the lady’s took a VERY long time with each customers. It’s understandable that it’s good to interact with each customer so they feel at ease and welcomed BUT dang… sometimes 10 minutes at a time with each customer will lead to a line out the door! WHICH happens every time I go there and there’s always an argument between the customer and the worker.

This is my new neighbourhood Post Office in Pleasant Hill. Like my Albany counterpart, it’s within easy walking distance of home. However, it lacks the distinct architecture and community feel that I enjoy on Solano Avenue. Yet for the car-​side drop off, an always open lobby, and various desk services, this place works for what it is.