ZuZu

My daughter went up to the server behind the counter and asked for a cup of water. The server said, «no I can’t give you a cup of water because I already gave your dad one.» The server then proceeded to tell her to go down to the Sonic and get a cup of water from them. REALLY??? Just for that I will never eat at this establishment.

I ordered a chicken burrito and my wife ordered a chicken tacos. The guy that took our order asked if I wanted my burrito in a tortilla or a «spanish wrap» or so i thought he said «Spanish wrap». I said ok to the wrap because why not. My wife asked me what a «spanish wrap» was, I answered her honestly by saying I have no idea but it sounds tasty. Well turns out «spanish wrap» is actually spinach wrap… food was ok but honestly it was kinda pricey. Was ok but next time i will pass this place up.

Tried this place on a whim, nearly blown away! Excellent food and friendly employees. Dinner was also very inexpensive, without drinks my girlfriend and I paid around $ 17. Queso was awesome. My one complaint is get better tasting salsa! Overall good job. I recommend

I got the steak street tacos. Wow! Just under $ 10 w/​o a drink. You get 3 tacos, rich and beans. The rice was horrible. The beans were tasty. The tacos were meek at best and you don’t get the double tortillas like most places. Steak was marinaded, but had a funky after taste. Overall just meh. It’ll make a turd, but I’d rather save my money.

Not worth the money ordered a taco plate. such a disappointment. There was hardly any meat in the tacos and the side of rice and beans minimal. Not I mention the serious lack of flavor in everything. Save your money and eat better Mexican food somewhere else.

I had a pretty disappointing experience at ZuZu for lunch the other day. First and last timer here! I was in a hurry and the lines at the other places were pretty long. Only one person in line at Zuzu. yay! Well, that should have been a big warning sign. But I stand in line anyway and opt for the lunch special which was 3 street tacos, rice and beans. The lady at the cash register was pretty friendly. She gave me the total and swiped my card. Then her register totally freezes up and she has no clue what to do. After a few minutes of her pushing buttons, I tell her to forget the order since I was in a hurry. She said that my card may have been charged already. Crap. So I stand there as 3 employees try to figure this thing out. Roughly 7 minutes later, they finally get it up and going. Turns out my card was NOT charged, so I could have left. Ugh. So anyway, she swipes the card. then asks what my order was? WTF. I tell her again and begin to wait as the slowest person in the world makes the tacos. So annoyed because clearly everything was pre-made…what is taking so long?! The lady making the tacos then asks what my exact order was.OMG. I tell her again, she leaves my plate there and goes to the back. A man comes out from the back and tells me to try his steak. I’m so annoyed but trying not to show it. I decline his offer. He then asks what I had ordered. Within the 10 minutes I’d wasted there. I’d been asked 4 times what I had ordered. WOW. Finally I get my plate and I can already tell it’s going to be gross. Sure enough, meat is dry, beans are cold, and rice is flavorless and dry. $ 6.78 meal– not including a drink. Ewww. Hopefully there’s something else in this spot next time I go to Willow Bend.

I am quite disappointed by my experience at Zuzu today. My daughter and I went there about 11:15 after our shopping at the mall was done and both my rice and beans were ice cold. Their explanation was that they had just opened. Obviously, this means they aren’t using freshly cooked food… Yuck!
Also, to remedy the situation, they dumped the rice they had already served me back into the pan (umm isn’t that a health code violation?! I had taken a bite and touched it!) and then scooped down to the bottom where it was apparently warmer.
I’ve been eating at Zuzu in different locations off and on for the better part of 20 years and I always thought of it as fresh, well made food. Apparently not.
Should be 1 star, giving an extra star solely for nostalgia.

This place from my experience is good. The staff always treat me well but maybe that’s because I’m a mall employee.
I used to always get the steak or chicken quesadillas and they are pretty good but sometimes a bit greasy. I tried the make your own burrito for the first time and the portion was huge and such a good value for the price. I had to take home half and eat the rest later.
They can take a while to get the food prepared sometimes since only one person tends the front when the mall is slow.

I used to look forward coming to Willow Bend just to eat here but in the last year they have spiraled down to uneatable. Won’t ever be back.

Me and my coworker eat here all the time for lunch and it is yummy! I love the LaJolla salad (lettuce, corn salsa, black beans, chicken, guacamole) I crave this salad, the ingredients are so fresh and it is healthy! I skip the salad dressing it comes with instead I use the salsa as dressing. My coworker is addicted to the chicken Spanish Wrap! The staff knows us and they are friendly.

Bad attitudes of employees and the owners don’t care. They gave my wife a tortilla with a hole and when she asked to replace it the man behind the counter started to get pissy. He threw the tortilla down and continued through the line being short and slamming the different fixings for the burritos on the new, un-​holed tortilla.
When we approached the manager about the problem her response was, «I saw the hole, I put it there, but it was small.» Other burrito places don’t serve holed out tortillas but that was beside the point. The point we tried to make to the manager was that her employee, perhaps a family member, was extremely rude. She responded, «sometimes we get busy.» my response, «Chick-​fil-​a next door has lines wrapping around them and they’re never rude, short or defensive of poor employees.»
Her next response was «do you want to stand here and yell at me all day or can I get you a refund?» Since you can’t refund being treated like dirt I denied both options. And know that I’ve had similar experiences to this one here in the past. This was the last straw.
Don’t eat at this place. They treat their customers horribly and they’re over priced.

Fresh, low-​fat, and delicious. I never feel heavy or sick when I leave here.
Just wish they had a free standing location for the suburbs up north!

I can’t get enough of the veggie build your own burrito. Every Friday so far during Lent! Yum, black beans and peach tea.

My husband and I thought this would be a great place to grab some lunch compared to the usual places we go such as Sbarros and Sonic in the mall’s food court — wow! we were wrong. I got the fajita plate with rice for $ 10 and my husband ordered the chicken burrito bowl for another approximately $ 10. I should of known it was going to be a bad experience when the cashier didnt know how to input my order and when she asked her manager for help, he just degraded her with «figure it out» and another time with «read the menu». As for the food after the 15 min wait (with one person in front of me), it was below good especially for the price we paid. The rice was dry and unflavorful. They gave me only a few pieces of fajita meat with tons of vegetables to make it look like alot. My hubsands chicken burrito bowl was more like a bean burrito bowl — very little chicken and mostly all beans. On top of that I had nothing to wash it down with cause there drinks are over syruped with little carbonation! Very disappointing — should of went with Sonic!!!

Fresh and good. My husband and I split a combination plate and some chips and queso. We also shared a glass bottle of Coca Cola imported from Mexico! Yum. Generous portions and really good! Personal service and eager to serve. My favorite in the food court — and for fast Mexican anywhere near the mall!

Zuzu’s is pretty decent mexican food in a mall environment. The price is similar too Chipotle and the quality is very good — expect huge pieces of meat, very flavorful and tender.
I got a 2 taco plate with steak — nicely cooked meat, flavorful rice, and a corn salad on the side. THe service was also really good. We ate there 10 minutes before closing and they weren’t annoyed at all, but actually gave us bigger servings!

We were walking into the mall when I noticed the new ZuZu’s Handmade foods sign and decided to taste their food. My fiancé tried the ZuZu’s Grilled Chicken Salad and I Built my Own Burrito with steak. Everything was, true to their tag line, freshly made and tasted fantastic. If you have ever been to the Casa Guadalajara in San Diego’s Old Town, you can expect similar taste and quality at ¹⁄₃ the price. Friendly staff, daily made Guacamole and chips, and nice location makes this one of my favorite eateries in Dallas.