Sprint Store

This is bordering on a 2, but honesty gets them rounded up to a 3. I was basically accosted by an associate as I walked in the door (I saw it coming before I even stepped through). I explained that I was looking for two things, first a prepaid option that did not involve me either adding a line to my account or paying a minimum monthly amount. The second was options for my expiring contract and information about the status of service upgrades in NE DFW. Bottom line is that service north of 635 is a complete joke despite their now 3 year old upgrade project. After a bit of discussion about both, he actually honestly conceded that Sprint was probably not the best option for me on either front since he had no info about the upgrade status and they got rid of all pay by minute options and the only inexpensive option like that is the WeGo children’s phone that is basically a toy and is possibly the most horribly reviewed phone ever. If that add-​on plan (it requires you have a real primary line already) was able to be added to a real phone (it is NOT), it would be a great service option.

Great store Great people The best technicians! This store is so helpful and I always get the best service. Love Sprint!

First off, this review is not on this particular store it is on Sprint as a company. I moved from Houston to Fort Worth back on May 15, 2014 when I found out my Sprint service did not cover this community. After numerous calls to support, I was informed that I needed to send a proof of residency to
. I happily complied and followed the instructions verbatim. I was then told they would wave my early termination fee only if I sent my phone, hot spot and Airave in which I again followed the instructions using the envelop they sent to me. On June 17, 2014 I received an email confirmation that they received everything requested and I would not be charged the early termination fee. On July 26, 2014 I received a bill for the earlier termination fees!
I called Sprint on July 27, 2014 to find out the issue and first call, after waiting a long period of time I was hung up on. It only gets better, the next call I was on the phone with them over 1 hour and 10 minutes and thought I was making progress to then be hung up on again. Following church, I called them back and was told that they never received proof of residency just as on the first and second call which I had confirmation they did when I received the return postage paid envelop to return the equipment to avoid the termination fee. After another 20 minute call I was told that a case has been opened and they will do their best to remove the termination fee. Also told it make take a billing cycle or so to see this credit.
In short, this company was good to me for 8 years but when I could no longer use their service they treat you as someone that does not matter to them at all. Beware! Only time will tell if this issue is resolved but I promise you if you use them they expect their payment promptly, why can they not hold their end of a contract?
Concerned

BEWARE OF THIS LOCATION!!! ALWAYS ASK TO SEE THE UNOPENED PHONE OR YOU ARE GONNA GET RIPPED OFF!!!
This store deserves NEGATIVE stars! I went to the store and upgraded to an iPhone 5. The next two weeks, I had service less than 20% of the time. Then I noticed that there were 2 pictures already on the phone. Then it hit me that the Sprint dude (who is the LEAD ASSOCIATE) that sold me the phone «magically» showed up with the phone in one hand and the box in another. The phone had no protective wrapping. It just seemed way too fishy so I visited other Sprint Corporate Stores (5 in all). Every Sprint associate I talked to stated that it is Sprint’s policy to show the customer the unopened box and open it in front of the customer so the customer knows it’s a brand new phone. It is also Sprint’s policy to not remove the protective layer.
I returned to the Sprint Store and lodged my complaint. The dude who sold me the phone got angry at my accusation. He started telling me that he did me a favor by opening the box, taking the phone out, and removing all the protective layers. When I told him that every Sprint associate I spoke to indicated that they are supposed to show the customer the unopened box and not remove any of the protective layers, he indicated that that is not Sprint’s policy and that he opened the phone box and removed the protective layers on all phones that he sells. He agreed to order me a replacement phone since I was lodging a complaint that my phone did not work. He never looked at my phone or tested it. He just simply ordered me a replacement iPhone.
Two days later, I get a call that my new phone has arrived. Another associate helped me. She showed me the unopened box. The the dude who sold me the phone shows up because this female associate needed manager approval. The dude gets «smart» and asks, «Do you want to open the box yourself?» I tell him that since I saw the unopened box, he’s welcome to open it. The female associate helped me rest of the way. She left all the protective layers on the phone. Sprint game me the phone only and since I still had the old box and the accessories. The dude put my old (crappy) phone in the new box which held the new manual and new accessories. Hopefully the next poor sap who gets a new iPHONE doesn’t end up with this one.
I am very weary of this location.
ALWAYS ask to see an unopened box when getting a new phone. A Sprint Rep told me that it IS their policy not to open the box without customer first seeing the unopened box.