Tropical Fish & Pet Shop

First time checking out the place, right when I get there I don’t get greeted and get stared you down as your browsing through the fish. I pull out my phone to do some research on the fishes like I would with any other fish store. There is a big sign that says no photos, the older guy comes up to me reminds me of the no photo sign. I am fully aware of the sign. It made me upset because I was not in any position to take pictures. I was going to buy about 10 fishes that I liked that he had there but I ended up leaving. You lost a very VALUABLE CUSTOMER Very rude and shouldn’t be working there.

Love this place. They sell only healthy top brand pet food. It can be expensive but the foods great quality is worth the extra money for the health on longevity of your pets lives.
This is one of the last family owned stored around. The couple who owns it are always very sweet and personable. I enjoy seeing them and briefly chatting with them every time I go in to buy dog food. They almost always have the brand i buy and on the rare occasion they don’t I am pleased with their alternative selections. I wish more family owned shops like this still existed.
If I’m running late from work they even have offered to stay open a little later to accommodate me. They are truly caring people which is hard to find in this day and age. Don’t go to pet food express, don’t go to pet smart — go here instead !!!

Very convenient place near Safeway. It has better brand dog, cat and some bird foods I like. I’m very glad this shop is in Pinole.

The lady is good, the fella should work someplace else …

I recently visited this tropical fish store in Pinole being that I am going to move there soon. When I walked In I was not greeted first thing. I browsed around for about 5 minutes without even being acknowledged of my presence. When my presence was known I asked the guy if he carried eels and he said «yes I will bag one up for you.» I thought that was kind of pushy. When I told him I did not plan to purchase today he walked away. The only reason I give this place 2 stars is the fact they carry some rare fish that I cannot find anywhere such as the black ghost knife fish. This is an amazing fish and they have 4. The prices seem fair but the fish do not seem so healthy. except the ones in the front tanks. Overall this place is small and the tank are moderately maintained. The fish do not look happy and the guy is a bit pushy. Although I am purchasing a black ghost knife fish from there it is only because I cant find it anywhere else. But if it dies on me I will downgrade that two stars to 1

They have complete food for your fish, Dogs, cats. They are very helpful and knowledgeable.

I dont know what the others the bad reviewers are talking about, but these people will go OUT OF THEIR WAY, to make sure that your product is perfect… they will even allow you to bring fish back 2 days later if they are not getting along with other fish in your tank… I have been going to them for over 10 years now, and I have nothing but nice things to say about them. I would also dabble in Wet Pets when i am driving home, but they are closed now, and the chains all suck. THESE PEOPLE ARE GREAT if you live in the area!!! Try them out. they will order anything you need too… great selection of fish…

My father and I spent $ 160 at this store buying a fish tank, fish, food, and other products. The tank was missing 2 important parts, without which it will not function. The owner refused to exchange the tank or give us the parts from another box, saying we had to contact the company ourselves to get them. We contacted the company and they said that is indeed the correct procedure, but it will take 7 — 10 days for the missing parts to arrive. I guess no one but us is concerned for the fish.
Also, to defend her position the owner made up lies, saying my father went to a website and found another color tank that he prefers, and that is why he «made up» a story about missing parts. Nice try, but my father is color blind. Can’t even identify most colors, much less complain about them.
Too bad. Friendly people at first, terrible service. I wanted to give them a zero star rating but Unilocal requires at least one star. I recommend staying away from this shop.

This is a cool place to go, esp for the aquatic. They greet you from the moment when you walk in. They have quite a few tanks towards the back of the store there, tropical fish. If I ever ask about them fish they always are helpful, polite, and knowledgeable about their product. Anything you need to get a tank of fish going is on-​hand right there in the shop and the prices are unbeatable too. It’s easily accessable with a big lot in which to leave my vehicle. Love shopping here