Safeway

This is for the bakery only. I needed a cake for my daughter 4^th frozen theme birthday party so I had gone to other bakeries asking for prices one of them being Las Montanas who gave me a price of 70 dollars for a small round cake. I said forget that since I was on a budget and drove over to safeway. I spoke with a young lady who helped me out (very helpful named Amanda said on receipt). I showed her a picture of what I wanted she said the baker could do something similar not exact for 24.99!!! I was so happy with the out come. I ordered 2 cakes because I thought it wouldn’t be enough but one cake who have been fine. The other cake was smaller size for 14.99. Could not bet that price 39 dollars for 2 cakes was a deal and they came out super cute!!!

Two stars for Brad the manager and the few decent employees. Always long lines even though the 3’s a crowd sign is posted. Employees can be rude so you have to force them to be nice and provide some customer service. I don’t think its fair to the manager that he has to keep some of these union employees who don’t care to do better while working with the public.

I agree with most of the reviews in that this store needs an update. The whole shopping center there looks very depressing. Because of the convenient location, people still shop there including myself, but mostly because we like their Primo Talia lunch meats and the French sandwich rolls. Yes, the Deli has had its problems with slow service over the years but recently we noticed new people and better, quicker service. Lunch time has always been very slow in the deli.

I have noticed some improvement in the produce being fresher.
I wrote my first letter of complaint years ago about their rusted refridgeration unit for the seafood. They still have the same unit! I also wrote about the depressed look of the store.
I heard, Pinole (City Council meeting) that CVS has applied for a permit to move to the building at Canyon and Appian Way. Maybe Safeway will plan a remodel and enlarge the store then. I’m sure they have leases they must honor.
All this being said, it’s ashame that Safeway didn’t do something sooner. It was a nice store over twenty years ago when we first moved to Pinole. At some point they narrowed the isles, cramped the store and generally just didn’t take good care of it. It also seems that their corporate just doesn’t care what we think.
It isn’t fun shopping there. I do most of my shopping at Trader Joes and Raleys

BEWARE!!! This store condones identity theft… my credit card was stolen and the thieves were allowed to use my card at this location right when the store opened at 6am to purchase 2 Visa gift cards in the amount of $ 100.00 each. Any person in their right mind would think suspicious, right? However, the thieves were allowed to purchase without any verification of ID. I speak with an employee at 7am to speak with the store manager, Kelin, who was not yet in… i’m told there is no manager on site at the time. When I finally speak to Kelin at 8:35 am (I had to call her, she did not even return my call), right from the start she is rude, unhelpful, and unprofessional. Wow… this is the manager. No wonder there are reviews about bad customer service at this location. Your staff is only as good as their leader and already a first impression given from Kelin lacks all characteristics a leader should have. It wasn’t until I told her I will be sending a letter to corporate regarding her dismissive attitude and lack of customer service/​professionalism did she change her demeanor and tone. Don’t support this store that condones acts of theft and has a person placed in a manager role who is incompetent to fulfill those duties. Shop at Lucky’s: better store organization, better products, better customer service, and better leadership!

Worst safeway I’ve been too. Only good thing is the cashiers. Most but not all are pretty cool. There’s no room in the isles. They are very tight. Most but not all people in the deli are not good workers. Wish I remembered the names of the ones they actually knew what they were doing. Most of them take their time and just about personal stuff with their co worker. (which is fine but wait until you;re done helping the customers) You can tell them what you want a couple times and the order still isn’t correct. This has also happened to my boyfriend and his friend. I don’t like leaving negative comments but this has gone on awhile and someone should look into it. (just a suggestion)

Worst store ever. Always crowded and never enough registers open. Most of the staff have zero sense of urgency. The place is out dated and small. Lines routinely back up all the way into the aisles and the staff doesn’t even care. This places only advantage is their location. Hate, hate, hate it here.

I like Safeway and this is close to me. However, I try my best to come when it is not busy the aisles are so narrow that two carts can not easily pass each other. Maybe they should put one way signs on them

I perfer it over trader joes and luckys. The employees have never been rude. the store is older but its good enough to get what i need. Not sure why I like it but I do. There is sometimes homeless people in the parking lot, I dont like that but I dont judge. I like the fact i can get fresh flowers here. I like that I can get money orders here. I like that it is cheaper than luckys and that you dont have to bring your own bags.

I love the location, but this Safeway is in desperate need of a facelift. The store is too small, too old and tired. I rarely get anything more than milk here, and that’s because it is on my way home. If I need more than milk, I generally will go to Lucky’s on Fitzgerald, which is bigger, cleaner and better stocked. Please Safeway, give this store some love.

Where do I start??? The only reason I shop here is because it’s on my way but I hate coming here. All the employees are horrible no customer service, no smile, not even a greeting nothing. It’s filthy, dark and the aisles are small. The lines are always ridiculous!!! The security guard is always following people around like wtf?
This place is shit!

WATCH OUT FOR EXPIRED DATE CODED MERCHANDISE HERE. I was shopping here yesterday, 6÷22÷15. There were several half gallons of half-​half on the shelf in the dairy cooler with a date of 6÷8÷15 which is long gone. Half and half contains milk. I’m sure it’s sour by now. Also, the store manager is a fat lazy slob who parks his Chrysler product mini van in the handicap spot on the left side of the store by the entrance. When I bring people here to shop who have walkers, and walk with canes there never is any handicapped parking at this store. We have to park in the regular parking section far away from the store. Each time I shopped here, I noticed the same light green mini van parked here in the handicapped parking area. On two shopping trips, I noticed a man sitting in the van with a Safeway name badge on. I was in complete shock to see the name badge said, «Store Manager» on it. The store manager has no problem walking to perform his duties on the sales floor, but has a real problem with his parking. The handicapped parking at the entrances needs to be for customer use during store hours. I hope someone from Safeway corporate is reading this, and takes immediate action. I think I will start shopping at Raley’s in El Sobrante. The only employee here who deserves five stars for the good work she performs is Linda. Linda does an excellent job here.

this Safeway is just too small. aisles small. one cart stopped and all traffic stops. can’t get thru.
beers/​microbrew big bottl: hardly any singles sold cheap. must buy 2 or 6 to get discounts. not much selection.
brew: Sierra Nevada (4.99) 22oz.
–a long time fav. no longer ordered at bar
just buy for home consumption
–smooth, not too hoppy, above average microbrew.
on draught:
–rating for company, not the associates.

On my way here I thought to myself that Safeway is awesome! They have yummy food selections and the deli always has great soups. I knew coming here that this wasn’t one of their super safeways with a signature deli, I used to come here as a kid to help my mom grocery shop. Since then nothing has changed about the store, it was a never a big safeway but it seems as though they just don’t care. I don’t plan on coming back unless they convert it to a super safeway. The sandwich I got was super small and the salads were obviously not fresh, some were but most you can tell have been refrigerated for quite some time. The pans in the back were old with built up residue and everything looks cluttered. The staff was pretty nice though, very friendly and talkative. They need to step their game up because it’s beginning to look more like a grocery outlet with regular priced items.

I called on Tues and spoke to a lady at 12:34pm. I wish I took her name down. I asked about the icing flavors that they can do. I wanted mocha or coffee buttercream which I wrote down that she said yes. In fact, she rattled off a few more flavors. That they can do anything.
So to my surprise when I order the cake today. The only option for icing on the outside was vanilla or chocolate. What?! Now it’s too late for me to go elsewhere.
I wish they would put someone who knows what they are talking about. SO frickin annoying…
UPDATE
picking up the cake was not fun either. I called to make sure my order was there and I asked if order for so so is ready. The answer was something like all the orders are done so I had to ask what that meant. I got the crabbiest answer. Good grief. I think I’ll go elsewhere and pay more so I don’t have to go through that crap.

Whoever is the owner of this building or property, they need to regulate it better. Everything on this lot looks very old and ancient. Paint is fading off buildings and lights are out from letters.
There are a lot of homeless or drugged out people hanging out here so I wouldn’t suggest coming late at night. There was also an armed robbery one night and I’m not sure if they caught the guys.
Walking inside, it isn’t bad. But the layout is a bit confusing. I have to walk around damn near the entire store to find what I’m looking for (you can tell I don’t come here often). Their produce is usually fresh. When you come late late night, it seems as though the restock of shelves were forgotten.
To be honest, I’d rather go to Luckys or at least go with someone to go to this Safeway. It’s due for some remodeling for sure.

I thought I had been to the worst of the Safeways. I was wrong. This one is garbage. Chronically understaffed, always a line down an aside, carts often unavailable, crappy selections, no one is ever available to assist and it is generally kinda dirty. The people who work here are very nice and helpful, but this place sucks, especially compared to any «nice» Safeway.
Safeway should be embarrassed.

Convenient for random last minute items but by far the WORST Safeway I have ever been to. It’s dirty, small, and the lines are ALWAYS long! I semi-​dread coming here but have to disagree about what others say about the employees. They are kind and have a good sense of humor.
Why can’t Safeway upgrade this store like all the others? Guess they don’t think the area is worth it. Freaking shame!

This location is probably one of the worst locations ever! I mean have these people heard of customer service?! I recently had moved to the area from Martinez and I needed a new Safeway location to go to. This was the closest one to where I live. So I gave it a try to buy some last minute things. Haven’t been to this location prior so I didn’t expect anything. The location of the store is alright I guess, next to a CVS and a car shop place and a couple of cleaner places — OK I thought.
The parking here was more confusing than it should have been, plenty of it but confusing. Finding a cart here was easy but they were super dirty, which didn’t want me to put my child in there. The layout of the store was sort of confusing. The place wasn’t so clean and the aisles were so tiny. They didn’t have much in stock and things were misplaced which was a annoying.
All the people that were shopping here seemed to be somewhat ghetto and rude. Lots of what seem to be low income people looking for a deal — which what I was looking for but didn’t seem to find much of. At check out the cashier guy was actually nice but didn’t really talk much –which I was fine with. He asked me if I needed help out which was nice. (reason for the 2 star review above).
Overall, I would hate to go back to this Safeway — which I don’t, save yourself the hassle and go to the Safeway in Hercules! Better selection, better staff and better organization.

Please remodel this location, it needs it. When u do decide to remodel add a cell site. There is no service here at all. How am I suppose to load my digital coupons?

I generally only shop for groceries at Safeway stores and out of all the locations I have been to so far, this is my least favorite.
The store is well located and there is plenty of parking. These are the only positive things I can say about this location. The prices are comparable to other locations when it comes to deal and weekly specials.
The Pinole store is a lot smaller than most and there is no gas station on the property. The aisles are very narrow, just barely able to accommodate two carts side by side. I went on a Tuesday afternoon when the seemed to be stocking the shelves, which made it very difficult to get my cart through each lane. The produce/​deli/​bakery sections were also quite small and minimal. When it came time to check out there were only two cashier lanes open and they were both for «15 items or less.» Just as I was about to be rung up in one of those lanes they opened a normal lane and therefore I switched over, out of consideration for those with few items. The cashier and bagger were not friendly and just kind of did the bare minimum in terms of customer service. I don’t think I saw either of the smile, ask how I was doing, etc.
Overall, I would recommend shopping at a different Safeway location.