Citibank

Bad costumer service experience with Melissa Chavez at Citibank Pinole CA. Don’t go there its not worth your time. I went to Chase bank accros the street and it was the best experience.

I give them one star because their customer service is awesome. They recently changed their hours which no longer work with my schedule. In the process of looking for another bank switching to a credit union.

The branch manager has a negative attitude. And talked down to me as if I were a child. I will never use Citibank for my future banking. Do not use this branch if you are looking for excellent customer service!

At this City bank the customer service they provde is very horrible. I will be changing branch…

I love Citibank. I have been a Citibank account Member since (08). My boy friend referred me & I will never go to any other bank. They always take the transaction out weather it is debit or credit that same day. So, it actually represents the correct amount on your available balance. The only time it will take more than (1) day to process a transaction is with Paypal Transactions. This is only if you select bank account when using Paypal but you can make the Paypal transaction into a instant same day transaction by simply just using your debit card on Paypal instead of the bank account option. Now this is just about the institution itself. Let’s talk about this specific location.
All of the teller’s are really nice at this location. They are always polite & courteous. There was (1) thing I had an issue with one of the teller’s were very naïve to there policies, account information, & opening a new account. She was disappointingly not knowledgeable about Citibank & there services. My boyfriend had got frustrated with her to on (1) of hos visit’s to this location. I NO longer see her here. That was the only bad experience I had. Though I must admit though she was not knowledgeable about accounts or services, she still was never rude! ;)
Most recently when I went there I had an older Phillipino gentlemen let me know about a newer account that was available that I could benefit from that had no monthly service fees. That was excellent customer service, He had saved me money & did not let the bank charge me. It made me feel like I the customer was more valuable. Once again did I forget to mention everyone always thanks you & greets you at this location. It seriously wants to make you come back.
–Elena