NextCare Urgent Care

I’ve gone here probably about 5 times in the last year and a half and I’ve always had a good experience! This review has been a long time coming. Everytime I go in the front desk is always very sweet and professional. I did the check in online and waited about 30 mins. I don’t mind waiting when I know I’m going to get really great help. I’ve had 3 different doctors when I’ve gone there and they’ve all been so nice and helpful. They really take their time with you. I’ve been to urgent cares in the past hat really treat you like a number, the doctors don’t care and try and get you out as fast as possible. Not this place, they make sure they cover all the bases to make sure they don’t miss anything. So, i dont mind waiting because I know I’m going to get the best care they can give. I love this place and even though I live 25 mins away, I only go to this location. Not sure if the office reads these reviews, but thank you guys!

They are open until midnight and I was able to check in online. It took about 15 before I saw a doctor. She was thorough and very kind. Would recommend!

I’m not sure what the call ahead appointment is for. My child had an ear infection. I was at another urgent care that had over an hour wait. I called this place, and they said the wait was one hour from that moment so I made the appointment on the phone and headed over there. While in the car my child fell asleep… sweet. You have to be physically in the building and checked in about 15 minutes before your appointment to keep your place in line. I sat in the parking lot and let my child sleep until I had to go in to make sure we didn’t lose our spot in line. After all that, we sat in the waiting room another hour past our appointment and at least 20 minutes waiting on the doctor after the triage guy. While waiting on the doctor someone poked there head in because they weren’t sure someone was in the room. The «appointment» doesn’t exist. It was really irritating.

There is a oriental doctor, very, VERY, unpleasant. She prescribed me the wrong medicine! The woman must hate her job, she shows it. I will not go there when she is there. The rest of the staff is outstanding!

I was very very sick a few days ago and has a great experience there. People were very nice and attentive. The place was clean and I didn’t have a very long wait. They even called me today to check and see how I was doing. Urgent cares get a bad wrap, so I thought it would be good to share a positive story.

Very pleased with the speed and efficiency. I had been sick and needed someone who could see me quickly and possibly treat me.
It was determined that I had mild pneumonia and asthma. They gave me a shot of a steroid antibiotic solution and hooked me up with the necessary meds.

Faster care than the ER at Children’s Hospital next door — and great with kids!
Our 5-​year-​old was bitten in 4 places by a dog, 2 of the bites were deep punctures. We first went to the ER at Children’s Hospital, but after standing in a non-​moving line for over 30 minutes just to check-​in, we needed a faster alternative. We found NextCare on Unilocal,made an appointment over the phone, and met with a PA within 2 minutes of our appointment time.
The PA who helped us, Kaylin, was fantastic. She made our son feel comfortable and her care was professional and efficient. Most importantly, we knew that she wasn’t just doing her job, she actually CARED. Kaylin brought in another caretaker to help (our son was in a lot of pain), and together they cleaned and dressed his wounds, and even found a way to make our son laugh out loud to distract him from the pain he was feeling. It helped all three of us relax a little bit.
She took time to go over post-​care instructions for us in great detail so we felt confident changing the dressings the following day.
Thank you Kaylin and the gentlemen that made our son laugh. We appreciate you taking such good care of our son!

Just needed a medicine note for boys and girls club signed. So my daughter could get her antibiotics at lunch. She got script from here last week. Waited half an hour with my two hungry children and then left. Never got signature or any word on how long wait would be. He just said it would be coming. I was disappointed.

Jessica is the Physicians Assistant there and she provided great service! She stitched my cut very well and was friendly the entire time.

My son cut his hand pretty bad on his Katana, looks like he needs stitches. Rushed over to an urgent care for a faster service, been waiting in a room for about 40 minutes to be seen. Only one doc in.
If you’re in need of urgent care, you may be better off going to another urgent care or to the ER.
Have yet to be seen by doctor.
Update 05÷18÷15
When my son was finally seen by Dr. Tran, she was thorough, friendly, and did a great job on my son’s sutures. He needed 6 stitches and a Tetnaus.

What is the point in making an appointment being ten minutes early? The person comes in 10 minutes after you and is seen and leaves before you. I had no tests. The MA did not share my vitals. For this it is a 2 rating. This is my second visit to this location with this location. The receptionist wasn’t very warm and could not provide insight. Let me also say they were not busy!
Please note this is not a rating for quality of care.

AHH! I first off want to say that this is not a review of the doctors as I never even got that far! My husband and I drove to Thomas as it was the only urgent care we could find that was open past 8 or 9. The building looks great, and the inside felt pretty clean. After I filled out the paper work, the man at the front desk handed me my insurance card and said he would need to collect our payment. I looked at my insurance card and reminded him that on this plan we have a $ 0 dollar copay for urgent care. He told me that I was wrong… even though it said it very clearly on my card. I mentioned how we were at another urgent care closer to our house a few weeks ago for an injury and he got really defensive and began questioning me about what urgent care I could have possibly gone to that would honor a $ 0 copay. I felt insanely uncomfortable as he was in charge of inputting my insurance and personal information and couldn’t read my card. Perhaps this is NextCare’s policy that the $ 0 copay written on my card (and confirmed by a call to my insurance… (—I know not always reliable) doesn’t matter. If that is their policy, then I know NextCare isn’t for me. Regardless, to the man at the front desk yelling at me and making a scene about how I couldn’t have gone to an urgent care that accepted my $ 0 copay… that was not what I was hoping for when I went to a doctor to hopefully feel better. I appreciate the clean office. I don’t want this to reflect poorly on the doctors as they could be top notch!

I took my kids and husband to nextcare when they are very sick. First it’s very clean, not much waiting, very professional. Both Jessica Henry and kaylin treated my family very good. We received a very good care. I am very thankful. It’s number one urgent care in phoenix.

BEST URGENT CARE!!!
When it comes to health, hey, aren’t we worth it? Of course we are! That’s why I’m writing this review– because I either write ‘em if they are Great, or, write ‘em if they really are not too great.
Went to N.C. Sunday. BAD earache. Caitlin, I hope that’s her name, was the PA — Very Professional and E F F I C I E N T. Didn’t mess around and sent me to the Heart Hospital on Thomas West of the 51. They didn’t mess around either– they did a bunch of tests, you know, but then, finally, I got the MAGIC prescription = Augmentin. That fixed it!!! YAY!!!

I used to love nextcare because of the cleanliness and consistency of every location. But the last two times I visited the Thomas location I just had a terrible experience; later to find out from a specialist that the doctor named Jessica Henry actually «treated» me incorrectly. But nextcare still sent me a huge bill. Oh well, my fault for choosing urgent care instead of a specialist, right? But, no! They have to keep haunting me, reminding me of my poor life choices. Months after I paid off the bill they keep sending me the SAME bill stating that it’s past due, ect. Um helllo, my bank statement shows that you already took the money from my account months ago. I can never reach a human when I call billing services.
STOP HARASSING ME AHHHH
Never again!

Made an appointment and they were 45 minutes late seeing me. Don’t bother making an appointment.

Had a cut on my thumb (actually I cut the end of my thumb off) so I came here. There was one other person in line. Brandy was very professional at the reception desk.
After filling the necessary paperwork and paying the copay, I was seen within five minutes. Rox took my vitals, did the pre-​screen and generally put me at ease.
About five minutes later, the NP, Rebecca, came in and looked at my home bandage job. It had stuck to my wound so she did a good job of getting it removed without undue pain, took a look, explained what I had done right/​wrong, cleaned it up, gave me advice, prescriptions, new dressing, extra dressings and sent me on my way.
I would recommend this location anytime to anyone wanting efficient, clean and friendly help.

I came in the employee male and female were rude they couldn’t see my son because he didn’t have his ahcccs card with me. I had told him he been plenty of times here before they had him in the system. They excuse was they couldn’t see him still. So I called ahcccs they gave my son id number over the phone gotten mad. They know he couldn’t turn 7yr old away with ear infection after today I ain’t coming back I feel discriminated or not lazy people not wanting to work feeling pist off.

I don’t get sick. Not sick enough to justify a medical professional anyway.
Well, phyiscally. I mean physically.
Well, I got sick — and I wasn’t kicking it. Since I don’t go to doctors, I don’t have a primary care physician. I knew I needed antibiotics, so off to NextCare I go.
The wait was long and annoying — but I had the entertainment of Facebook to pass the time. (After I checked in, many friends asked why, out of concern. Turns out my self-​diagnosis was wrong. It wasn’t priapism. Go figure.) Once I was called back, all went quickly and easily.
The man doing intake remembered me from a work-​related injury about a year ago — I made him laugh then, as well.
Dr. Mike is thorough, asks relevant questions to ensure no bad reactions, and off I went with prescriptions in hand. Easy on the eyes, too. While that truly doesn’t matter at all in determining quality medical care, it was a happy little bonus for me.
I should probably either a) get a primary care physician I can call upon when I need the good cough medicine and antibiotics; b) do a more diligent job of never getting sick enough to need meds; or c) keep doing what I’ve been doing, and just hit up a clinic the once every couple of years I need it.
Assuming I opt for c), I’m glad NextCare is right up the street.

So far I am impressed. The staff was friendly and greeted me as I walked in the door. The waiting room was clean and inviting. There were even movies playing for the children waiting.
I recommend making an appointment online as the check was easy. Although I did have to wait 15 minutes past my appointment but others were still waiting that were walk ins.
The staff who took my vitals was thorough and efficient. Very concerned about how I was feeling.
The exam room was typical but it too had a tv for entertainment. The doctor did a very quick exam and confirmed what I was already feeling. Once the exam was over out to the waiting room while prescriptions get called in to the pharmacy of my choice and then the copay and out the door. Over all very pleased with the speed and efficiency of my visit.