Cigna Medical Group

They sent me the bill for my husband’s account, we live in different states. They sent it to me with a wrong last name. Maybe they should bill the party who had the work done and not the insurance holder. And if they are going to bill the insured, you would think they would get the insured’s name correct. My husband has lived in AZ due to poor health for 4 years and this is the first time I have ever been billed for his services. Maybe somebody in the billing department needs to do their job correctly.

I was calling to see how busy urgent care dept. was and got a Very Rude male receptionist… Really need to work on your customer service skill set. Not impressed

I don’t care much for Cigna’s family practice doctors but I respect and trust my nurse practitioner. Her and my neurologist are great. The pharmacy was also helpful when I lost my seizure medications in a house fire.

I’m having an extremely frustrating time dealing with the vision department– I had an eye exam, and the doctor prescribed a brand I had worn previously but didn’t care for. I asked him to prescribe the current brand I was happy with, Purevision 2. As it turns out, neither the doctor nor Cigna is «familiar with this brand». (It’s Bausch and Lomb for chrissakes!) Of course I was sent the wrong ones, as they were incorrectly ordered by the staff. I called two weeks ago and was told that the correct contacts would be ordered. Called back today– this is two days shy of a MONTH since I had the eye exam and was told «someone will get back to you later today.» Okay… Someone did actually get back to me, and of course told me that the correct contacts were never ordered. (so, add another two weeks to the 29 days I’ve already waited), also the people that work with my particular doctor won’t be in until next Monday (it’s WEDNESDAY today, FFS).
Cigna has already charged my insurance, sent me contacts I am never going to wear, and nobody seems to understand how to order the correct contact lenses, all the while deflecting the issue to different people who aren’t able to assist either (and the people that ‘can’ help won’t be back for the better part of another week). I’ve never encountered a vision provider that expected a patient to wait A MONTH AND A HALF to receive their contacts. Absolutely ridiculous and unacceptable. A complete nightmare.

I was referred to Dr. Dopke by a family member and this crazy woman barely met me, not knowing anything about me, cut me off ALL my prescriptions cold turkey. I got so sick from the sudden withdrawal I was on bed rest for about two weeks vomiting nonstop. I went back to my old doctor and he was able to ween me off of my medicine slowly till I got better. Dr. Dopke is the WORST doctor I’ve ever seen and I have seen ALOT. (I was born disabled)

Went for a 5 day long sore throat. Pulled up and parking lot has 15+ parking spots for alternative fuel vehicles– I’ve never seen that many alternative vehicles in Phoenix at a baseball game or anywhere! What a waste.
–Waited 25 minutes past my scheduled appt time.
–nurse practitioner was going to write a script for a zpak then changed her mind to augmentin. I advised her that antibiotic has never worked for me in the past. She still prescribed it.
–3 days on antibiotic, and they aren’t working. Called first thing in the morning for a new script… because eating/​drinking still hurts.
–End of day and still no call back. Tomorrow will be 8^th day with sore throat. Called PCP desk back and was told because of short staff– I’d have to wait till tomorrow.
Now I remember why I stopped going to the Cigna Eugie Center– oblivious people working there. Cigna group forgets about the most important thing «their patients.»

R.N. Stan in the out patient surgery department is awesome! He was informative and kind. He took great care of my husband during his procedure. Facility is very clean and quiet.

This review concerns the urgent care and specifically Dr. McShane (or something along those lines). Went in Wednesday sick as a dog. He treated me like a drug seeker (I would know, I worked in a pharmacy for some time), didn’t listen to my symptoms and now three days later I’m significantly worse. Called the office and broke down crying out of frustration and pain and he begrudgingly agreed to give me a Z Pack when I just told him– in broken sentences– that I can’t swallow. How I’m going to take it I have no idea. DO NOT WASTE YOUR TIME HERE. He’s going to tell you to drink lots of water and get lots of rest, meantime your infection will get worse and you’ll feel like me.

Holy crap! This is such a hidden gem. No one knows about this urgent care facility so there’s NO WAIT!!!
And it’s Brand new facility with a decent staff!

The new facility (a few years old now) is head & shoulders above the old facility.
I’ve had good & bad experiences with the Dr.‘s both specialist & PCP. I’ve had both awesome & piss poor help from the pharmacy. The lab people & nurses line have never let me down. Having said that I’m glad my Mom’s has healthcare that doesn’t suck every visit & she’s comfy so I wouldn’t dream of moving her because as a senior routine is everything. So this place is A-​OK in mine & Moms book.

I was denied care at this facility over when it is appropriate to ask patients for the copay. I will not pay for services before they are rendered; thus, when I objected to paying before seeing the doctor, I was told to leave. When I told the staff that if I had a serious condition and that by refusing treatment they were potentially opening themselves to the possibility of a lawsuit, I was told «go ahead and sue us.»
This behavior is abhorrent. I will be reporting this facility to the state medical board.

Great facility! Parking for alternative fuel vehicles and bicycle racks. Inside is neat clean and new. Great improvement over old facility.