NextCare Urgent Care

I was in and out in an hour. All the staff were pleasant and friendly. I highly recommend if you need urgent care. The negative reviews I’ve read seem to have needed emergency care which is not what this is for!

I will only come to this Urgent care from now on. the staff is super friendly and attentive. the doctors and PA’s are knowledgeable and listen to you, the patient, who knows your body the best. The office is clean and I never have to wait very long to be seen. Super nice and understanding.

Have come here in the past and waited Forever THIS time I had the best service John was super friendly and helpful and took care of everything I needed.
Make sure you go early though because their wait times can get really long.
There is a CVS in the same complex so it’s super convenient to get the medicine prescribed afterwards too.

I was visiting from out of town when I got what appeared to be a bug bite. It seemed small until a few hours later when my lower arm was swollen and the site of the bite very red and inflamed. Decided to go to urgent care and was very pleased with the care at this location. The wait time was minimal, in spite of several people ahead of me. and when Dr Ronan. saw me he immediately knew it was most likely a severe spider bite. He was very concerned for my care as he felt my reaction to the bite was fairly severe. He was professional and treated the problem correctly. The staff was also professional and efficient. I did not have any appointment and arrived around 7pm. They close at 8pm but still took their time to treat me without rushing.

The rest of the negative reviews are right on target. All employees here obviously flunked out of Customer Service 101. Two people from my family visited this office within 3 months of each other with very different symptoms and were given the same pre-​scripted solution: OTC meds we were already on for weeks with no relief. Red flag when the NyQuil box says if fever develops or symptoms persist for more than X days, consult a physician. This clinics solution is to pump you full of more OTC crap instead of really taking a look. If you have a chest cold and want to be treated for a fractured bone, this is your place. If you want to be meet people that have managed to take «health» and «care» out of healthcare, look no further. Can’t wait to see the same lackluster and generic response from a NextCare rep posted to this review.

This place will leave you waiting forever. Potentially enough time for you to get better, and not need a doctor, or for you to just pass away in the waiting room. They only see 1 to 2 patience at a time. So… if you have a bunch of time to waist sitting in a waiting room with many other sick people, this is your place!

AVOID AT ALL COSTS!
I was treated here in November, received 1 bill and called with a question about the bill because I thought I was overcharged. They never called me back, but the COLLECTIONS company did! So instead of responding to my inquiry they sent me to collections for the first time in my life after ONLY 90 days!!! Apparently this is their policy and do not think that this is evil. Shame on you NextCare.
NEVER GO HERE, THEY WILL SEND YOU TO COLLECTIONS IF YOU QUESTION YOUR BILL!

Receptionist not very friendly. She was also really slow at processing paperwork. I think she was more concerned about the news on tv than her own job.
Took over 2.5 hours to finally be seen with only few people ahead of me. First time I had a bad experience there.
Dr. Was ok. Got right prescription and was out of there.

Horrible wait! We’ve been here for 3 hours to get a simple xray and splint on finger. Had a 2:00 appt and waited until 3:30 to be taken back. It’s now 5:00 and still waiting to get splint and get out.

The customer service was not really up to par. I was the only person there and it still was slow service to be called back and to wait on the doctor.
The doctor was nice and helpful, he was the saving grace of the visit and why I did not put two starts.
The bad part was when I needed blood drawn. I told the first nurse the specifications I needed for getting my blood drawn, as I know what I need from having my blood drawn over 50 times. She wanted someone more advanced to do it, and that was fine.
What was not fine was that I heard them all talking and seemingly arguing on who was going to draw my blood.
Finally, after one nurse was decided on, I told them once again I needed a butterfly needle because I have tiny veins. She used a regular needle and now I get to deal with a punctured vein that is currently leaking. I can’t say I’m quite pleased at this. In fact, there have been lawsuits over this kind of thing before if I recall correctly.
I only hope that I don’t have billing issues like I have seen in Google reviews, because the last thing I want to do is have to sit on the phone for hours fixing an ordeal. If I have issues, I will surely update this review and change my rating to 1.
So far, no problems other than poor service and not being listened to about my own veins.

Don’t you love it when you’re given a 4pm appointment and you don’t get seen until 7:30pm? More like Notsourgent Care.
Given I spent over 3 hours in a waiting room full of people sneezing, coughing, sputtering and generally looking like they were on the verge of death, I suspect I ended up leaving with 3 more ailments than I came in with. Thanks guys, great business model!

I do not recommend this place at all. The customer service is terrible. I called to make an appointment through their third-​party affiliate and after being on hold twice was told the actual location «wasn’t picking up» and she would make a note on my file to have them «call me in a minute.» After they failed to do so an hour later I called back myself. I was given a 4:00 appointment time. I called to tell them I would be late at least five minutes and said they would let them know. At no time was it communicate to me that they had a cut of time 10 mins later and if you missed it you became considered a walk in. Two hours later after watching walk ins and a 5:30 appointment arrive, get seen and leave with no further information I inquired and was just then informed.
I am currently in the waiting room hours later and was told there are still several patients ahead of time. It appears as though even after you have been seen you are sent to the waiting room to playing the waiting game for your paperwork (discharge). What a poor communicated, disorganized train wreck of an urgent care. At this rate of patient care they really should close for good.

I waited for 2 hours before being seen. It got to the point where I could have sworn they were calling people in who had walked in after me. Anyway, got the job done

I don’t recommend this place, they are very slow. I took my son last week and it took us over an hour to get in, then I called them two days later because the medication didn’t work, my son was still sick, and they never returned my call. Bad service, I won’t go back there again.

I went in to get seen for a chronic cough today. Poor lady in front of me had scraped her knees pretty bad and we were both in the waiting room. I politely asked the receptionist if anyone else was being seen and she said one other person. 20min. Later lady with the knee went back. 40. min after that (1hr. Total wait) I asked how things were going. I got some nasty attitude from the receptionist so I asked for a refund on my co-​pay, walked out and went direct to Dr. s Express down the street and got right in. Was welcomed with a smile too.

First off if you look at my Unilocal history this is my first review this low, most of ten are for the good. I went here a few years ago when this was Arcadia urgent care and we were unaware it had changed to nextcare. My fiancé went to this facility today and her first appointment was $ 220. With that being said, please do not go in unless you are dying, but then you will probably be sent to the ER and no refund will be given. It disgusts me that it has come to this. She went in because she was having trouble sleeping and they stroked her a script and told her to go to her DR. Biggest waste of $ 220 I’ve ever seen spent. She said the DR was very nice but WAY over priced.
I will sum it up saying this, the ER is your best bet because if it is too serious for them to handle, you won’t waste $ 220.

Just call me the Outbreak Monkey. I’m spreading Influenza A like a boss.
After ‘not feeling well” prior to a weekend trip to Palm Springs, all my friends got sick as hell. Then came the first flu diagnosis. Uh oh.
I never get sick (famous last words) and having no GP doc, I called this place up. They initially said could get a 6 pm apt (this was at 1 pm). They told me to come on in and they could see me after I explained I think I may have the flu and I’ve spread it.
I go in only to realize I forgot my insurance card. Hearing what I sound like (and look like), the front desk employee graciously calls my insurance for the information after finding out who I was under/​my employee; rather than make me go back home to get it.
I pop back and visit the hysterical staff. After explaining how sick my friends are and that «I’m really not as bad as them» and that I «don’t have the flu because I got a flu shot and they didn’t»; they gave me a flu test.
The staff were super friendly and engaging and in fact teased me to not be so confident about that comment about not getting flu shots and that it could come back to haunt me.
10 minutes later it did: Influenza A.
The very helpful doctor laughed at my anger and paranoia about going back home to Savannah next week (we all have prioritites). He then explained why I don’t feel next to death like those I infected: yay, for flu shots! and assured me that if I take my Tamiflu and lay low that I would be fine very shortly. He also gave me some narcotic laced cough meds so I could sleep.
Quick service, very friendly staff. If you have to get told you are the OUtbreak Monkey infecting everyone in her path… not a bad place to do so.