Phoenix Urgent Care

I went in on a Saturday morning because I had unbearable pain. I saw nurse practitioner and she was very nice and seemed to know exactly how to diagnose me. The front counter guy was very nice and informative also. The younger guy who I spoke with before and after the nurse practitioner wasn’t very helpful with the questions I had. I waited longer than it took to see the practitioner which was to be expected for urgent care. She was able to take a quick look at my, prescribe me some antibiotics, cough syrup, and an inhaler. I was happy to find a place that would see myself at such short notice. While my cost was high even with insurance that is to be expected visiting Urgent Care I suppose. I MIGHT return in the future if I felt like I was dying again but I hope I won’t have to!
*Tip: Check in online to make an appointment before you show up.

Great staff! Very personable & professional!
Dr made me less stressed (before the drugs haha) about my spiral fracture of the ankle/​fibula. She even asked «wasn’t I in pain?» because I declined a particular pain medicine. I couldn’t exactly get to the restroom really fast since that pain med would make me nauseated. If you know what I mean; as I can be klutzy without meds already apparently hahaha!!!
Love the fact that their website listed prices without any surprises plus they kept me in the loop about any additional charges before performing the X-​rays & such.
Most recent visit: different Dr was just as great & made me feel at ease. She was beyond helpful in saving me some money on prescription meds & was funny as well. All the staff have been very professional with great personalities!
Very short wait time as well.
Hopefully won’t need to go back anytime soon but if I do will not hesitate to go here! Thank you for helping me heal with a smile even in pain!

Visited today and had as pleasant an experience as possible. While I had to wait for a little while, the time was filled with paperwork and Facebook on my phone. The staff was kind and caring and I was on my way within a reasonable amount of time. After a very terrible experience at another local urgent care, I was rather worried about how I would be treated. I can happily say that Phoenix Urgent Care will be my new first choice in the area.

Not sure where the word «urgent» fits with this place but it takes forever. The receptionist and staff seem out it and move like molasses

I’m a nurse, so of course I treated my respiratory infection at home until I started wheezing. My PCP works Monday through Friday and closes a 4pm. I certainly wasn’t going to sit in an ER for 8 hours.
Susan Eller, FNP, was wonderful. Super friendly, thorough– made sure my breathing actually improved after a breathing treatment, rather than just sending me out with scripts.
Definitely high on my list– and believe me, nurses are tough customers!

Went in a week ago, nurse practitioner was friendly and she is definitely not the reason why this is a on star review. It’s the events after my visit that has motivated me to write about this place. I went in a week ago with a very bad cough that I had for almost a month, after they saw me, they told me I had bronchitis, gave me my prescriptions and I was on my way… I took every pill and prescription as directed. Once all the medicine was gone, I am still coughing, and still wheezing. I go back in 3 days ago, see the same nurse, she now tells me I have asthma. Ok, I’m willing to deal with it, have to go buy a different inhaler now… Which is 130 dollars out of pocket, and they prescribe me medicine that has to go into a nebulizer which is a breathing machine and it’s something I have to take 3 times a day. Went to a couple cvs… Can’t find any that have a nebulizer in stock… The nurse calls me, tells me I need to find a place that has what I need because it is a «life saving» thing for me. So here is where it gets bad. Today I find a place by my house, they have one in stock!!! I show them my medicine that has MY name on it and says right on the label «take 3 times a day via nebulizer»… But it’s a no go! Pharmacy says I need a prescription for a nebulizer. At this point I am HEATED. I call dr express, a man with a deep voice answered the phone which I later find out is the manager, he is really short with me on the phone, I agree I had an attitude, but when I am constantly trying to find something that can help me BREATHE, wouldn’t you be upset?! The «manager» keeps questioning me why I don’t have my prescription and why he needs to fax another one somewhere,… I told him all my prescriptions I was written is at work (next to the actual dr express location) and that is 50 miles away from where I am at the moment and I need something faxed over that says I can get a nebulizer so I can breathe… his response: «if your going to be snotty you can come down here in person and pick up a prescription yourself» and hangs up the phone. This is the manager huh? Quality! (Sarcasm)
I call back, lady answers phone, tells me that was the manager and he is too busy now to help me. And that I was NEVER prescribed a nebulizer. So I asked her… «Let me get this straight… You guys told me this is something I need to breathe… But never prescribed me the actual machine I have to put the medicine into?» She said they can work on it but they are busy and maybe they can get back to me in an HOUR… I was literally standing at the pharmacy… A couple feet away from a nebulizer and they refused to fax something over until they «checked into my charts» and cause they are «really busy»
This place is A JOKE and I’m going to go to a real doctor and even see if this diagnosis is correct! Still wheezing… Still coughing… Still don’t have what I need to get better.
Update: after 2 days and me having to have the pharmacy call them again, they gave a prescription for a nebulizer. Upgraded review to 2 stars cause the manager that has no customer service skills ruined this place! Going to see some lung experts and see if this diagnosis is correct!

I’ve lived in this area for about 4 years and have come here several times when I wasn’t feeling well. I stopped in again last night and have only good things to say about this place. Everyone is always very attentive and friendly. I was seen right away and treated with the best of care. I would definitely recommend this place!

Excellent service for my 1 year old tonight! I have had nightmare experiences with urgent care in the past but was very impressed with the care :)

Did not expect to be this satisfied but what a pleasant surprise! Late Friday afternoon, sick kid, possibly strep. Got right in, and from the front desk to the nurse to the doctor herself, they could not have been any nicer! Will definitely return!

This place is amazing! Such an incredible staff! They were all accommodating and on point! Such a great team!

When we recently left town, we neglected to bring my son’s prescription that doctors express had given us. When we requested replacement, they refused to help us. It was very disappointing to be denied this simple courtesy. Although less convenient, we will only use Arcadia Urgent Care in the future.

My family and I have needed to use this urgent care 3 or 4 times. Their service is always great and usually fast. I am surprised at how kind and caring everyone we have met there is even though it doesn’t seem to be the same people each time. I wanted to also post a special «thank you» to nurse practitioner Susan who helped us most recently. Thank you for being kind, caring and helpful.

This place is very good. Been here twice. Very fast. And the Drs are outstanding. Highly recommended

I had a great experience here last week. Woke up with what felt like a sinus infection on a Friday morning with a flight out of town scheduled for Monday. Drove to the clinic and got in within ten minutes. Staff is very professional, friendly and engaged. The PA diagnosed a sinus infection and ear infection and prescribed a mega antibiotic to quickly get it under control before the flight. It worked and I was on my way. Highly recommend them.

This company should be called «Physician’s Assistant Express.» I don’t know what level of training it takes to become a PA, but this operation is NOT managed by Doctors. This is a place run by a guy who is an «assistant» level only. When they call you into the room to be seen, they say «The provider will see you now» instead of «The Doctor will see you now.» I don’t know how this place could have a high Unilocal rating when the service and the level of competence is so low. I went in and there were about 3 – 4 people ahead of me – not bad, actually — so I was happy with the wait time. But I had a couple of things that I wanted to talk to the «doctor» about and I was told that I had to «pick one, as the provider will only be able to talk to you about one of the issues at any one appointment.»
So – don’t have a broken arm and then ask them about your fever as well. They can’t help you. In my visit, I had the «provider» visit with me for no more than three minutes. Literally, he took a 3 minute review of my situation, and then I had the lowest level healthcare workers you can find doing the rest of the work. They needed help getting an old bandage off a wound and couldn’t take it off themselves — one was a trainee, and the other was clearly not all that experienced either. Overall, I felt that my modest co-​payment of $ 50 was WAY too expensive for the poor healthcare that I received here at the «Physician Assistant Express.»

Excellent & professional Urgent Care facility. I was seen & diagnosed quickly by their medical professionals. Staff was proficient in identifying a nearby pharmacy, calling the prescription ahead, and I was able to quickly pick it up on the way home. Fees were reasonable too. Well done Doctors Express!

This urgent care facility is by far the best that I’ve ever been to! it’s sad to call myself an expert, but I have been to dozens of urgent healthcares around the country and here, the healthcare administrative staff is very knowledgeable, kind and patient. The waiting area is clean and organized — the wait time has never been too excessive and in fact, if it is too long they let me know that they will call within 20 minutes of my appointment and I can come back another time. we went in once when it was absolutely urgent, and they brought us right back even though there may have been a small wait. I really appreciated that they were able to evaluate our urgency over someone who just needed a simple consultation. The provider was nice and followed up with me personally — the medical assistant and certified nurse assistant were very diligent. I really appreciated that this facility had x-​ray on property and I didn’t have to wait, or go to a different place to get x-​rays completed. the paperwork was timely and organized. I was able to provide the company paying for my out-​of-​pocket expenses, all of the necessary work because the administrator was so diligent in following up with me. I recommend people going to this urgent care even if it’s not the closest to their home. to boot, there is a fresh and easy 24 hours right next-​door for any of the Gatorade and foods that you might need for your ailments!

I have been here twice and both times I had a great experience. Front desk was pleasant and quick to get me in. I didn’t have to wait long in the room and doctors/​PAs we’re knowledgeable and caring. Highly recommend.

The name Doctors Express fits this location perfect. It is a quick in and out service with health-​care professionals who are ready to assist your needs. I have had the pleasure of using there services many times. The fact that they don’t require an appointment and will service people who do not have insurance is an added benefit of wanting to drop in. They service the public from 8am until 8pm Monday-​Sunday.
To save time I registered on-​line to get an actual appointment time or put me ahead if the waiting room is jammed packed with people. Luckily the times I have gone I have not had to wait long. Besides visiting for Urgent Care news I have stopped in for Employer Services. I recently needed some testing done to become a certified teacher and was able to have them help me with the proper testing. They also offer travel medicine and prescriptions.
The facility is very clean and the front desk staff are nice. Each time I came to visit I have to say I left happy. My most recent visit I received a call a few days later asking me if I was ok. I have to say thought that was a nice personal touch.

Monday morning wake up to go get a cup of joe and enjoy the sunrise. Swallowing is hard… Sick as a dog. Think I can power through it!
Go to breakfast.
40 mins later. cant take it.
Debate is on doctors office? Urgent care? ER?
I picked urgent care. Unilocaled to find on close and this is down the road from me after.
Walk in with a warm smile. Got my information and right away I go back and go into my basic info family history, basic stuff.
We then go to my room. And as the nurse walks out someone else come in to help me its the doctor! Wow fast!
Get done he comes in gets my CVS info and then says okay your good to go we sent the scripts to the pharmacy you’ll be good to go.
So happy!