Men’s Wearhouse and Tux

We were very upset by the service at this Mens Wearhouse. As we walked in, we were basically pushed aside but were told we were going to be helped. Then once we were helped, the people were very rude and scoffed at us for having a suit that was too small but is definitely fixable, that we did not get at a Men’s Wearhouse. Once they heard that part of the scenario, they were unwilling to help at all and immediately wanted to sell me another suit. I was offended by this lack of service and they have lost all of my future business.

Being able to write this review is the least I can do to show my appreciation for my shopping experience with Nelson at the camelback location this past Saturday. I went in thinking I wasn’t going to find anything I liked but that thought went out the window as soon as Nelson introduced himself and helped me. He recommended a sports coat that was on clearance that was bomb and paired it up with some shirts, pants and ties. I got 5 outfits for less then 300 bucks and they were all tailored making them fit great. I will recommended whoever I can to Nelson and he is definitely made me a loyal customer for life.
P.S.
I was going to a wedding that evening and with the new threads Nelson sold me I ended up getting 2 phone numbers from some beautiful ladies that were impressed by the way I was dressed.
Alejandro

I had an amazing experience yesterday! Rolly, an amazing sales lady, helped me with my horrible procrastination! I had purchased clothes over a year ago and I put some weight on and needed to exchange my pants and have them tailored. The wedding I am attending is this Thursday! The tailor, Tan, accomidated me right away and hemmed the pant legs while I waited! Rolly and Tan both went above and beyond to help me with exchanging my pants and taking care of a customer. Even though I live in Mesa, I will be back to this store!

I’m new to renting suits and didn’t quite know what to expect coming into the men’s warehouse, I’ve only seen their commercials on tv. When I came in to get my measurements taken, the gentleman who helped me was not rude but not friendly either. Everything was done so briefly and I was out of there before I knew it.
I came to pick up my rental today and was quickly passed on to a gentlemen who was awkward at best. I had a few questions about the fit of the suit but when I asked my first question, he could not contain his laughter and laughed in my face. I didn’t feel comfortable to ask anymore questions. After putting on the suit, I found myself waiting about 5 minutes for the gentleman to come back while he was goofing around with another associate. I say this because I clearly heard them chatting and laughing.
I mean, correct me if I’m in the wrong mindset, but if I’m shelling out $ 200+ shouldn’t I expect better customer service? I felt like a nuisance to the guys there. I would have walked out of there sans suit, but my event is in two days and I would have no other way to get into a different suit.
I’ve seen the commercials for the men’s warehouse and that guy that says «you’re going to like the way you look.» Well, I’m not happy with the way that my suit looks and not to mention I don’t feel that great either.
The only time I ever plan to return to this location is to return my suit.
If you’re not big on customer service and having your questions answered, then this would be the place for you, otherwise it would be best to try a different location or another company.

Outstanding customer service, new management has been extraordinary and the team really worked together to help me get exactly what I needed. I will definitely be back and I recommend this store to anyone in need of suits and great service.

Went in on a Monday and they charged $ 20 for a rush order for Saturday. Called on Thursday to make certain the tux was in and they asked my name and I spelled it for them. They came back and asked «how do you spell your name?» They said they could not find it so it must not have come in. Moments later I got an email saying it was in. Called on Sunday to see if I could delay my return by 1 day and the guy who answered the phone said can you call back in 15 minutes cause I am working on something. I took that as as another bad sign and jumped in my car and went out of my way to return it.

I spent over thousand dollars here on new suits. Very poorly managed very poor customer service. No attention to detail and they got my alterations done late even though I told them I was getting married this weekend. Then I get home and open the garment bag to find that no alterations (which I paid for) were done!!! Completely unacceptable. Way to ruin my weekend guys! Fire everyone and start from new!
I have shopped at their other stores and it was a great experience. Not this location. Don’t risk your special occasion. Go to another location. You guys suck!

We just finished renting tuxedos here and their service is excellence! Prices were reasonable/​affordable and their attention to detail is amazing. They asked to see the color of my wedding dress and my bridesmaids so that they could match ties and suits up with what we wanted to rent. To me, they really go above and beyond to make sure we will like what we rent (which is something they don’t have to do). I am so happy to have driven all the way up to this store from Chandler and get exactly what we wanted. We were in and out of there within an hour.
If you are in the process of planning a wedding or want to rent/​purchase for any occasion, I’ll ask for the sales rep, Aaron. Trust me, you will thank me when you are done.

This store should be illegal. Absolute CRAP product. I think they are selling «outlet seconds/​outlet quality» items and calling them retail while selling them at full retail price. We bought a men’s leather belt on sale for 46 dollars. It said 100% LEATHER. It lasted less than 9 months– cracking and crumbling– it was as if it were made out of cardboard! I have a belt purchased in 1999 Michael Kors from Macys that I got on sale for 24 dollars– it looks newer than the Mens Wearhouse GARBAGE belt made in China, looks like made out of some kind of cardboard/​leather pulp. The belt literally fell apart in less than a year! The Levi’s Jeans are extremely lightweight and very thin– I have another pair (NOT from Mens Wearhouse) that weigh double what the Mens Wearhouse weigh. It is as if they have a special deal for lesser quality product, they then offer them for sale for non-​3^rd world prices. Terrible! POOR QUALITY! IF this were the 1800’s Mens Wearhouse would be run out of town at the end of a pitchfork.
I doubt any of their customers are repeat business– once you’ve been burned by M.W. you don’t make that mistake again. What sh! t product they have. I feel so sorry for some poor schlub, maybe starting his new job and counting every penny, thinking Mens Wearhouse is the place to go for business attire, only to have his clothes fall apart after a few washings. SHAME! SHAME! on you, Mens Wearhouse. You are taking advantage of men in America and people need to know about you.
If you don’t believe me, waste your money shop here and see for yourself.

As other reviewers have described, the customer service here is quite lacking. When I called in to make a reservation for a Tuxedo rental for my fiancé, they placed me on hold for almost fifteen minutes. I eventually just hung up and called them back… to be placed on hold again, this time for only five minutes. Creating the reservation also took quite some time, even though I already had all of my fiancé’s measurements and the style numbers of the tuxedo we wanted.
If we weren’t receiving a group discount here for the event we reserved for, I probably would have just gone to Mr. Formal. They are a local shop just down the street on Camelback with excellent prices, customer service and selection. A huge bonus there is that they ARE the warehouse, so they have everything in stock and there are never any rush charges.

They have average to good suits (material, cut, tailoring) but even with sales prices Men’s Wearhouse is too expensive. I bought two suits for the price of one, and had my tuxedo tailored at the Camelback location.

The customer service here was top notch! We came in to find a suit for my man, he is 6’6 and thin so finding clothes to fit him is near impossible.
We were greeted by Steve as soon as we walked in. Before we know it he had the measuring tape out and several different suit options in hand. He also gave recommendations on shirt and tie combinations. They were having a 40% off sale on the entire store so we got a great deal. They were also able to tailor the suit pants within 4 days.
I now have the exact pant and shirt measurements which will make it easy for future shopping extravaganzas.
Thanks Steve! You did a great job.

I have been here on multiple occasions and each time the customer service leaves a lot to be desired. Their selection in 38s-​40s seems pretty limited.
I’ve been twice now when I was looking for a particular color /​style. When asked if I needed any assistance, the answer to «yes, I’m looking for x type of jacket in x color» should not be to say, «hold on a few minutes while I» do something and then to leave your customer waiting 10+ min for an answer.
Save yourself the hassle and go check out, pretty much anywhere else. I hear they sell jackets and suits at the thrift stores. At least there I’m expecting to be ignored and have to fend for myself when trying to find something.

Dallas was a beyond helpful associate at the store. After searching the malls I finally convinced my bf to check out this store. Great, individualized service! It was especially refreshing after dealing with the not so friendly or helpful department store associates.
My bf was in a little bit of a bind, needing nice slacks for an upcoming interview. Luckily the Men’s Wearhouse has finished bottoms in many sizes and the bf walked out with a couple of pairs of pants, socks, and a belt.
Of course, they pushed dress shirts and ties and shoes but with a simple, «no thanks» we moved on. Dallas made the shopping experience easy and quick. Give that man a raise!!!

My husband and I walked in here to get fitted for a tux. We are in a wedding out of state and just needed measurements. The man was very friendly and got my husband completely measured in 2 mins flat! And for no charge, even though we weren’t ordering the tux from them. Score!