Michaels

Bad service. Not going back. When they replaced glass in my antique picture they screwed up the backing, and upon request to fix, they tried to charge me. They are rude and am not happy with the entire uppity attitude of the frame department.

I recently visited the framing department at Michaels with my daughter. She was interested in having a very large professional photo of her newborn framed. We were fortunate to have David assist us. He was very knowledgable, patient and helpful in presenting different options to compliment the photo. David showed us different color combinations of mats and frames. He would change things up until we found the perfect fit. He also helped us utilize the coupons for the best savings. Kudos to Michaels for having an employee like David, who takes the time to listen and provides excellent customer service. We can’t wait to see the finished product.

This MICHAELS has one of the best employees especially TATIANA (sp). She is very friendly, helpful, knowledgeable & moves the lines quickly when she is at the cash register. I think she is a great asset to your store and hope your company recognizes what a great employee they have!!!

This Michael’s is disorganized!
The employees all seem completely discontent with their lives. I asked one of the employees where I could find clothes pins and he dropped all of the stuff he was holding on the floor and huffed and puffed to a new section. It seemed like I was completely inconveniencing him, but the store is in such a disarray!
There was a nice clerk at the front; she was the store’s only saving grace from 1 star. :)

The customer service at this michaels is just plain horrible.
The bad
Me and my girl frequent michaels, she for her crochet needs and me for my shoe paints. I never really ask for help unless I am completely lost I’m usually ok with getting lost. The times I have asked I have not been met with kind responses but I just let it roll off my back, this last time was different me and my gf received and email coupon for 50% off for Halloween promo my girl needed more yarn so we decided to both go and I would use my coupon for an extra yarn for her. After we were done shopping and ready to pay I noticed everyone was using a coupon the gentleman who was working cash register seemed very nice to other customers as soon as I came up and asked him how he was his mood changed he did not answer my question and asked if that was all I said yes sir and I showed him my coupon he said oh another one, I just laughed it off like ok. After I finished and he was giving me my yarn in no bag I said thank you again he ignored me, I snapped I said your welcome that’s what u say after someone thanks you or at least acknowledge me! I know I scared him as he started nervously laughing and saying sorry I just walked out shaking my head. I won’t go back to this Michaels and I won’t shop without a coupon again. I did call and leave bad review on both of our receipts and I think I am going to call the manager as well real lame customer service should always be called out.

It felt like a smaller location where there’s a little bit of every dept but nothing really expansive. The arts section was small and the art pencils are limited or they ran out/​not well stocked. I didn’t find all of what I needed, but I found some. At least the workers there are helpful and wiling to take some time to point you in the right direction to get what you’re looking for.

Four stars for walking out with $ 5 less out of my wallet.
The store is massive and categorizes it’s items well. There was tons of sales items (possibly due to the season change) and I managed to grab two frames for 79 cents each and some washi tape for $ 1.49. Pretty good deals though the normal priced items were a bit steep. Most items were 30%-80% off. There was no line at the register and was helped by a friendly woman.
It’s easy to get lost in here, because your creative juices get flowing. Happy I could buy some things to decorate my place without breaking the bank.

We had a problem with the way a poster was mounted for framing at another Michael’s location and took it to the nearest location to us on East Camelback. We spoke with Shane, the manager of the framing section. He was very polite and helpful. He had us leave the framed print for remounting and personally handled the work the next day at no charge. We couldn’t be happier with the quality of the work and the way in which we were treated.

It’s not the easiest place to find your way around but Robert was EXtremely helpful! my experience a little more pleasant.

Thank you Michaels for always having 40% off coupons, and thank you for having what I like, and for your friendly staff… very glad that this place is nice and close. My art projects appreciate it.

This would be a 5-​star review if it wasn’t for the terrible terrible parking lot. I was absolutely floored at the amazing customer service I received today when I asked about bulk orders. The manager was super nice and I will be ordering from this store from now on.
Just reading the reviews seems that this Michaels store is getting a new look which I agree is overdue. They don’t carry as much stock as most Michaels because of the space they’re in but other than that I’ve never had a problem when visiting this store.

This Michael’s may not have the best rating, but from my experience I can’t imagine why. The staff was helpful, the place is clean, and if you download the app, you can get some great deals.
Overall, if you need art supplies I’d head to this Michael’s every time. Don’t forget to DL the app!

So excited to hear that this Michael’s is soon to be renovated!
This place is pretty much a clutter of old, out of date supplies that are usually not in the right place and nearly destroyed. I find it incredibly difficult to find anything here, and if I do, it usually has something wrong with it.
I love Michael’s as a concept, and I grew up coming to this place with my mother so we could do various arts and crafts for fun. Hell, I still come as a grown up so I can do arts and crafts for fun!
I am looking forward to reviewing this Michael’s once the remodel is finished, as I am sure it will turn out to be a much better store! Good luck with the reno!

Holy bad reviews and grumpy pantses Batman! Someone got screamed at in here? Woah.
Well, I’ve never had any crazy experiences at Michaels. Their birthday bag/​box/​tissue paper/​etc. stuff is way overpriced. But their discount selection is great. And I can always find cool stuff. I have a daughter, and we did all of her Christmas shopping here. I can always find a 40% off coupon, which makes it a perfect place for little friends’ bday gifts. It’s a pretty big craft store, it satisfies my crafting needs in a pinch.

Not a bad craft store IF you can find parking!
They aren’t very big, but they do carry pretty much all the craft items that most ladies would gravitate towards. (But honestly the men have a bigger selection of model kits, science projects and RC items over at Hobby Lobby)
They also have great coupons that, if you can abide by the extremely tricky fine print terms and conditions and restrictions, offer some great deals on singular items. Occasionally they also offer a coupon good for a percentage off of your whole order, but like I said their coupons are tricky and restrict a lot of what you can get. Be alert when deciding what item to apply your coupon to. After being burned a couple times I’ve even gone so far as to buy my singular pricier item with my coupon in one transaction and then buy all my other stuff in a separate transaction, that way my coupon was applied to the item *I* chose, not a lower dollar item that the cashier chose to make the discounted item.
Also, another tip to maximize your Michael’s bang for the buck is to hit up their store a few days before a major holiday and right after that holiday so you can pick up inexpensive items for the holiday on sale, and even more holiday items on the cheap to put away for next year.
But yeah, back to the parking… The parking at this whole shopping center sucks butt. Avoid it all all costs around the major shopping days like Black Friday or Christmas Eve! Consider yourself warned. ;)

The workers aren’t knowledgeable of the store layout, which is a mess by the way. (I asked a woman where the letter stickers are for things like mailboxes and she pointed me on the opposite side of the store when I thought they’d be… right where they ended up being. She also lacked any confidence in her sentence when she said, «Yeah, I think so,» in reference to where they weren’t.)
The most helpful woman there let us know that they didn’t carry the fabric paint we needed, which wad disappointing but at least honest.
They in general don’t seem to care about customer service in the front since there were 6 people talking and two of those people were cashiering. The other four were ignoring the line of waiting customers while chatting with each other, and the chatter was not work related either. Then, after ten minutes of waiting in line as the next customers, one cashier took people behind us while the other took someone not even waiting in line! Ridiculous!
To say the least, the crafts have to sell themselves and thank goodness for the employees here that artists and people that do crafts on a regular basis find the need to buy supplies here or this place would be out of business quickly if based only on the customer service.

This Michaels is the foundation of my theory that some chains stay in business despite the reality that shoppers loathe them, because there’s no adequate substitute. It’s the only source of craft supplies that’s handy while running errands in central Phoenix, and it’s near one of the movie theaters that serves real food, so I shop here occasionally, and I always leave crabby.
Every section is tiny and understocked. If something at another Michaels catches your eye, but you postpone buying it, and you figure, oh, you’ll pick it up at this one because you’re here… no, you won’t. Wood trim, wood embellishments, specific acrylic paint colors, specific scrapbook paper designs, the edgiest floral items… forget it. This Michaels will not carry that. The staff will explain, with varying levels of chagrin, that «this is the smallest Michaels in the region.»
That much is obvious. It’s so small that it’s impossible for two carts to pass in most aisles.
The major reason to set foot in this store is that you’re desperate for tacky glue and can’t face the chaos of Walmart. It has so far not found an excuse to stop carrying tacky glue.
There was also a moment of hope when the chain introduced Martha Stewart acrylic paints, which are at least interesting colors. But I’d really like to know whose bright idea it was that, chain-​wide, acrylic paints should now be displayed entirely below knee level. Let me give you a hint, gentlemen: the tiny bottles of exotic colors are not bought by children. Nor is there a gigantic acrylic-​painting movement among Munchkins. Your acrylic paint buyers are adults, which means we’re mostly over 5 feet tall, and depending how the day went and how high of heels we’re wearing, our urge to indulge in a series of deep knee bends can vary. A lot. But it’s rarely a matter of: «oh great! I’m going to Michaels so I can skip the squats at the gym!»

Holy cinnamon all up in your face! Cinna-​cones, cinna-​brooms, cinna-​wreaths, cinna-​scents galore! Everything smells like cinnamon and I hate the smell of cinnamon! I even smelled like cinnamon a day after going into the store. I burped and guess what it smelled like? CINNAMON!
Happy Holidays

It has been quite awhile since I have been in here. I made the mistake of coming to this location on a Saturday. This is September, not December!
Why is everyone in this shopping center???
I had a Print that I needed to be re-​framed. So after driving around and looking for a parking space. I finally found one way over by Frys. So in total it took me 15min to park and get into the store. Carrying the giant artwork with the broken glass.
I headed straight to the back of the store where they have the framing dept.
I waited a few minutes then I was lucky enough to have Fely come out to help me.
Either Fely is new to Michael’s or she is just like what we call clueless.
Everything I asked her for she wanted to give me the opposite.
I wanted a new frame, preferably plastic but, will take metal. Also new glass.
Again I want the red plastic shiny frame. She puts wood frame on it. I tell her again no, I want the red or if you don’t have that I guess I will take the blue. (it is for a kitchen).
Again she puts wood on it, this time wood painted silver. Fely do you understand the words that are coming out of my mouth???
So then how much is this. Total for glass and new Plastic frame?
She quotes me $$ 600.00 and some change. Girl you must of lost your mind!
Then she admits, oh no that is if you get this high end cherry wood frame that I have been pushing on you since you walked in.
Lets bring it back to reality Fely. Finally after the manager did a drive by and saw what was going on. Reminding her that there was a 50% off sale on framing all week. I got what I wanted. A cheap Plastic Frame with the cheapest glass they make there.
All for $ 160.00, such a deal (NOT)… If it had not been such a hassle to get into this place I would have taken my gear and left.
But, then the best part came when she told me I would have to wait nearly 3 weeks for it. Which is fine, but I also must pay in full today. Because, that is store policy.
I like Michael’s but, not the framing dept.
It is a total rip off. Sorry to say. Then I find out that they have a frequent shopper card, Did Feley every ask for that or ask me if I would like one? Hello to the no.
She was too busy trying to charge me $ 600.00 for some shite.

Back of haters, I love Michael’s! Ha… Ha. This is where I shop because they practically have everything I need for arts & crafts. From Mod Podge to baking supplies… They have it. My mom is very crafty and talented, so I guess I inherited her creativity. People here grumble about how expensive this place is, well be a smart shopper and download their application or use coupons. I have saved up to 40% here because I have downloaded their Iphone application. They also have a rewards card, so more savings there!
One of the items that I like about this shop is they carry my favorite glue called «Liquid Fusion». This stuff bonds to everything and doesn’t stick to your fingers like super glue. I can’t seem to find that stuff anywhere else except Michael’s.
I needed it for my Halloween costume for the Unilocal event, so I went here to buy it.
That product is awesome. I wish they’d carry them in bigger sizes because I use it for everything.
They carry blank masks here also, but they don’t carry the bird mask that I need for my costume, so I went on line.
If you want to know where to buy a blank Venetian bird mask (similar to mine), go to
or eBay.
Then you can purchase the feathers, paint, glitter and other embellishments at Michael’s.